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What's a typical passenger rating for Uber? Is 4.50 good?
JudgeItoh
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JudgeItoh
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The Guru Take
Depends on location. Also depends on UberX or UberBlack.
The average passenger ratings are different from city to city. With that said, most drivers feel the average passenger rating is about 4.6. Perhaps we will venture a guess with this scale:
- Around 4.70~4.90 is good.
- Between 4.50~4.60 is acceptable
- Below 4.50 requires some caution.
We have heard from drivers that they do not pick up passengers below 4.80 when it's busy or at airports where, once you are at the top of the queue, a request is guranteed. Furthermore, there seems to be a wide consensus among drivers that they won't pick up anyone below 4.50.
For drivers, they average 4.7~4.80, and if they are 4.60 or below, they are in risk of being deactivated. You rarely see above 4.90, unless you are in smaller cities.
Any comments from the drivers?
(UPDATE 2018/10/15: Adjusted the scale slightly and inserted a blurb on what ratings drivers would consider declining the requests.)
Featured Answers
ClancyJones
Relevant thread. Are you wondering why your passenger ratings are so bad?
Do Uber drivers give negative reviews (1-star ratings) for short trips? I know they don't like them.
This talks to how some drivers, in protest against the system, give out only 1-star ratings for short trips (or any trips). It's a horrible practice, actually.
I also picked up these links, in case it helps:
Where do I find out my passenger ratings on Lyft?
How to Perfect your Passenger Rating
Do drivers really rate passengers? What happens when my ratings are low?
Wes
4.5 is not good at all. Keep in mind that, as a driver, we would already be kicked off the system for a rating that low. Honestly I've done a few thousand trips, I've never given a passenger a 1-2 rating, and I've only given a 3 or 4 on rare occasion when they truly deserved much less. There are drivers that are much less lenient, and I would offer a few suggestions to bring your ratings up.
1. Give a cash tip. This will almost ALWAYS result in a 5 star rating, even if you were a little late or generally obnoxious. Once your rating returns to more acceptable levels you could resume tipping on the APP, but a cash tip will be known BEFORE we rate you. Otherwise it can be a couple of days before we would even know that you tipped as they are not always instantaneous on our end.
2. NEVER make the driver wait more than 2 minutes, and most definitely not beyond 5 minutes. (Most drivers will leave at the 5 minute mark anyhow)
3. NEVER turn the sound system up to max!!! Drivers' need to hear things like sirens and horns etc... Consider your driver and also consider that it is their personal car, so they DO care about their sound system in general.
4. If you ask to make a stop, please be quick. Remember we make almost nothing when we're sitting still. We're doing it as a favor, NOT as an obligation. We don't HAVE to wait, so if your driver is gracious enough to do so, hustle yourself in and out of the store!
5. Don't put your feet in our seats. Don't get crumbs all over our seats. Don't get into our car wet or soiled without offering a seat covering (plastic bag would suffice).
6. Please tell us if you're sick. We'll gladly assist you, most of us have barf bags, and we will gladly pull over when it's safe to do so. PLEASE don't puke in our cars!!!
7. Please NEVER yell out the windows at friends or foes, and NEVER discard anything out the window.
8. Please don't bring opened alcohol into the car. It's against the law. We are NOT a limo, so it is NOT allowed. I don't care how special your occassion is, don't break the law!!!
9. Please bring car seats for the kids and babies. We don't have them, and you, as a parent, are responsbile to provide them.
10. Please make sure the address that the app found as your location is correct. YOU, not Uber, not me, but YOU are responsible for entering a correct pick up location. Consider walking outside to request the ride so the GPS in YOUR phone can correctly identify your location. Remember, it's YOUR phone that pinpoints your location and communicates that information to the Uber system, so don't blame Uber when it's not correct!
11. I know nobody wants to "wait"... that's the nature of American culture. But please, wait until you're really READY to depart before requesting a driver and have your shoes on and be ready to go when we arrive. Remember, WE MAKE NOTHING waiting for you, or driving to pick you up. NOTHING!!! So please be considerate!!!
12. Lastly, please don't eat Taco's and messy foods in the car. I know you think you're starving and that drive through Taco Bell stop smells SO good. But please - it is totally wrong to expect us to stop and clean our car in preparation for the next passenger (who is probably already waiting for us to arrive) to clean up YOUR mess. That will ALWAYS result in a lower rating.
13. Lastly, be considerate. Leave the car in better shape than when you arrived. We are NOT responsbile for your trash, your chewing gum wrappers, your candy papers, and I can ASSURE you the next passenger doesn't want to see them.
Comments
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4.5 is not good at all. Keep in mind that, as a driver, we would already be kicked off the system for a rating that low. Honestly I've done a few thousand trips, I've never given a passenger a 1-2 rating, and I've only given a 3 or 4 on rare occasion when they truly deserved much less. There are drivers that are much less lenient, and I would offer a few suggestions to bring your ratings up.
1. Give a cash tip. This will almost ALWAYS result in a 5 star rating, even if you were a little late or generally obnoxious. Once your rating returns to more acceptable levels you could resume tipping on the APP, but a cash tip will be known BEFORE we rate you. Otherwise it can be a couple of days before we would even know that you tipped as they are not always instantaneous on our end.
2. NEVER make the driver wait more than 2 minutes, and most definitely not beyond 5 minutes. (Most drivers will leave at the 5 minute mark anyhow)
3. …
4.5 is not good at all. Keep in mind that, as a driver, we would already be kicked off the system for a rating that low. Honestly I've done a few thousand trips, I've never given a passenger a 1-2 rating, and I've only given a 3 or 4 on rare occasion when they truly deserved much less. There are drivers that are much less lenient, and I would offer a few suggestions to bring your ratings up.
1. Give a cash tip. This will almost ALWAYS result in a 5 star rating, even if you were a little late or generally obnoxious. Once your rating returns to more acceptable levels you could resume tipping on the APP, but a cash tip will be known BEFORE we rate you. Otherwise it can be a couple of days before we would even know that you tipped as they are not always instantaneous on our end.
2. NEVER make the driver wait more than 2 minutes, and most definitely not beyond 5 minutes. (Most drivers will leave at the 5 minute mark anyhow)
3. NEVER turn the sound system up to max!!! Drivers' need to hear things like sirens and horns etc... Consider your driver and also consider that it is their personal car, so they DO care about their sound system in general.
4. If you ask to make a stop, please be quick. Remember we make almost nothing when we're sitting still. We're doing it as a favor, NOT as an obligation. We don't HAVE to wait, so if your driver is gracious enough to do so, hustle yourself in and out of the store!
5. Don't put your feet in our seats. Don't get crumbs all over our seats. Don't get into our car wet or soiled without offering a seat covering (plastic bag would suffice).
6. Please tell us if you're sick. We'll gladly assist you, most of us have barf bags, and we will gladly pull over when it's safe to do so. PLEASE don't puke in our cars!!!
7. Please NEVER yell out the windows at friends or foes, and NEVER discard anything out the window.
8. Please don't bring opened alcohol into the car. It's against the law. We are NOT a limo, so it is NOT allowed. I don't care how special your occassion is, don't break the law!!!
9. Please bring car seats for the kids and babies. We don't have them, and you, as a parent, are responsbile to provide them.
10. Please make sure the address that the app found as your location is correct. YOU, not Uber, not me, but YOU are responsible for entering a correct pick up location. Consider walking outside to request the ride so the GPS in YOUR phone can correctly identify your location. Remember, it's YOUR phone that pinpoints your location and communicates that information to the Uber system, so don't blame Uber when it's not correct!
11. I know nobody wants to "wait"... that's the nature of American culture. But please, wait until you're really READY to depart before requesting a driver and have your shoes on and be ready to go when we arrive. Remember, WE MAKE NOTHING waiting for you, or driving to pick you up. NOTHING!!! So please be considerate!!!
12. Lastly, please don't eat Taco's and messy foods in the car. I know you think you're starving and that drive through Taco Bell stop smells SO good. But please - it is totally wrong to expect us to stop and clean our car in preparation for the next passenger (who is probably already waiting for us to arrive) to clean up YOUR mess. That will ALWAYS result in a lower rating.
13. Lastly, be considerate. Leave the car in better shape than when you arrived. We are NOT responsbile for your trash, your chewing gum wrappers, your candy papers, and I can ASSURE you the next passenger doesn't want to see them.
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Oh, man. 4.50 isn't good? Mine is 4.34. I thought I was a courteous person. I mean, I feel like I do all these things. I tip, and I try to be considerate.
This is depressing.
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The good news is that your ratings will increase as you take more rides and presumably receive five stars. It is also a know fact that in some markets ratings tend to run lower than in others. Different attitudes, different cultures etc... So we can't assume that a 4.50 in EVERY market isn/t terrible - but in MY market (Ohio) 4.50 is consididered low, and all drivers would have already been booted with that kind of rating.
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Do low ratings ever drop? Say after certain number of trips or certain number of months?
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They would not drop, like points on your license. But you can bring the points up by tipping driver's in cash for several rides until your score goes up. This is just a quick tip to get the ratings up, as by tipping in cash automatically gets you 5 stars, since driver will have no doubt whether you will or will not tip (through the app) = remove all doubt. You do not have to tip much, perhaps $1.00 per every 5 minutes in the car, and of course round up if you feel generous:)
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Yesteray a ride request with 45 min + banner came through and I accepted it.
I like to do long rides when I have time. As I lifted my finger from the phone screen while accepting the request, I noticed with a corner of my eye the rider's rating 3.7 (Strange thing on Lyft is after accepting a request I can't find the rider's rating again, but on Uber it is visible)
I normally do not pick up anyone under 4.7, but here I was. I did not want to cancel, since it was a long ride and they do not come around too often.
I pull up, young lady enters the car and says, "Hello, Do you use Waze?", I happened to be a driver who uses Waze, but that peeked my curiosity.
Before I even put my car in drive, I was given a verbal instruction, that I could turn around here...., then turn there. Then silence (I guess Waze was guiding me right)
Half way through the ride I decided to ask the passenger (Out of curiosity) why she asked me about what GPS I use. Conversation was good, we talked about how Waze…
Yesteray a ride request with 45 min + banner came through and I accepted it.
I like to do long rides when I have time. As I lifted my finger from the phone screen while accepting the request, I noticed with a corner of my eye the rider's rating 3.7 (Strange thing on Lyft is after accepting a request I can't find the rider's rating again, but on Uber it is visible)
I normally do not pick up anyone under 4.7, but here I was. I did not want to cancel, since it was a long ride and they do not come around too often.
I pull up, young lady enters the car and says, "Hello, Do you use Waze?", I happened to be a driver who uses Waze, but that peeked my curiosity.
Before I even put my car in drive, I was given a verbal instruction, that I could turn around here...., then turn there. Then silence (I guess Waze was guiding me right)
Half way through the ride I decided to ask the passenger (Out of curiosity) why she asked me about what GPS I use. Conversation was good, we talked about how Waze has all the wonderful features, etc. Then I asked her (keeping in mind her 3.7 rating) "What would you say if I told you I did not use Waze"? She proceeded to tell me that then she would be guiding me the entire route, as Waze has best real time traffic updates, etc. I told her "You must be one of those back seat drivers", she laughed. But that immediately answered my question about her rating. Who wants to be told every turn while on an hour long ride? :)
So passengers, please refrain from Back seat driving. I understand an occasional suggestion here and there, but breathing down driver's neck with turn by turn navigation will earn you a low rating resulting in loooong pick up times :)
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1. I’m not giving you a cash tip just so you don’t rate me poorly on your stupid little app. You’ll get it if you earn it. Otherwise I’m not playing your game where extort money from gullible people over fears of a bad rating. You’ve lost the entire concept of a customer service role. If I’m paying you, you work for me.
2. You complain about waiting for your riders but I’ve seen you guys sit in the parking lot for EASILY 5 minutes or more finishing that Youtube (or porn) video, it that Pad Thai that I can smell well after you’ve accepted the ride. Follow your own damn rules jackelope. Once you accept the fare we can see your little car icon isn’t moving, you do realize that, right? Here you are again, hypocritically bitching about how your customers aren’t serving you properly in a customer service role.
3. Maybe this happens, seems like it was just added for color to make y…
1. I’m not giving you a cash tip just so you don’t rate me poorly on your stupid little app. You’ll get it if you earn it. Otherwise I’m not playing your game where extort money from gullible people over fears of a bad rating. You’ve lost the entire concept of a customer service role. If I’m paying you, you work for me.
2. You complain about waiting for your riders but I’ve seen you guys sit in the parking lot for EASILY 5 minutes or more finishing that Youtube (or porn) video, it that Pad Thai that I can smell well after you’ve accepted the ride. Follow your own damn rules jackelope. Once you accept the fare we can see your little car icon isn’t moving, you do realize that, right? Here you are again, hypocritically bitching about how your customers aren’t serving you properly in a customer service role.
3. Maybe this happens, seems like it was just added for color to make you more the victim.
4. - 12. Seem perfectly reasonable, but these have also been reasonable since the days of taxi cabs so you’re really restating old axioms that apply to everything from horse and buggy to amusement park rides. Maybe they bear repeating but there’s nothing new here.
13. Yes. I will be considerate. No. I am not leaving your car in “better” shape than when I found it. I am here for a ride, for which I am paying you. That’s it. If you want “improvements” to your car do it your goddamn self. The entitled nature of your post is appalling.
This is why many of us are starting to go back to taxis. Same ride, way less bullshit.
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Thanks for your positive input Bucko. (sarcasm noted) But, i DO have a highly successful 30 year day job and still hit it every day. And honestly I've only driven once this entire year but planning on hitting it hard again in July-November during the better weather months. yeah none of us really "like" rules so think of them more as positive suggestions. It's totally optional and only YOUR rating will reflect that!
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I've had a few ride request recently that were below a 4.6. I've noticed drivers are not accepting those request. I know there are drivers in the area but that same request will come back to me 2 or 3X and it will be 10 to 20 min away. So obviously no driver wants to take it. I declined a 4.64 Uber X ride last night at 2am. I immediately got a request after that one for rider with 4.69 Uber X so I took it. It was a husband & wife. We got to talking about ratings the wife asked what hers was. She had no idea hers was low. She said "when I am drunk I like to talk". Her husband was nice, quiet she did most of talking but I found her amusing. She didnt slam the door and tipped 5.00. My point is just because a few drivers may not of liked her talking so much it didnt annoy me. I try not to ignore requests but if its 2am, pool request, rider is more than 5 min away, and rating is below a 4.65 I dont take it. I tend to not accept pool riders with low ratings and more than a few min away.…
I've had a few ride request recently that were below a 4.6. I've noticed drivers are not accepting those request. I know there are drivers in the area but that same request will come back to me 2 or 3X and it will be 10 to 20 min away. So obviously no driver wants to take it. I declined a 4.64 Uber X ride last night at 2am. I immediately got a request after that one for rider with 4.69 Uber X so I took it. It was a husband & wife. We got to talking about ratings the wife asked what hers was. She had no idea hers was low. She said "when I am drunk I like to talk". Her husband was nice, quiet she did most of talking but I found her amusing. She didnt slam the door and tipped 5.00. My point is just because a few drivers may not of liked her talking so much it didnt annoy me. I try not to ignore requests but if its 2am, pool request, rider is more than 5 min away, and rating is below a 4.65 I dont take it. I tend to not accept pool riders with low ratings and more than a few min away.
Observation on Door Slamming
I was driving a Ford Focus for the first 14 months of driving for Uber. When Uber came out with being able to drive a car that was 15yrs old I started driving my Honda Pilot. What I did notice is riders more times than not slammed my car door. Now driving SUV door never gets slammed.
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When I wait for rides I catch up on answering texts or commenting on here.. I cant tell you how many ride request I've accepted accidentally when request comes in while texting. Last night accepted a 4.40. I sit for a min or 2 hoping rider would cancel when he didnt see me moving. No luck. I knew where the street was but GPS took me to apartment complex that backs up to that street. So I pull up and cancel immediately as I dont want rider charged. Shoot a message to Uber with screenshot of directions and mention that I wasnt comfortable picking up a passenger with a 4.0. Why are they still on platform and able to request rides? I've sent countless GPS issues in past few weeks just to get same message back and of course no compensation. I get message back last night slightly different than the others but no mention of the rider being able to still ride with 4.0. The difference with this message was they gave me a cancel fee. There is 3.75 in my earings but just shows up in …
When I wait for rides I catch up on answering texts or commenting on here.. I cant tell you how many ride request I've accepted accidentally when request comes in while texting. Last night accepted a 4.40. I sit for a min or 2 hoping rider would cancel when he didnt see me moving. No luck. I knew where the street was but GPS took me to apartment complex that backs up to that street. So I pull up and cancel immediately as I dont want rider charged. Shoot a message to Uber with screenshot of directions and mention that I wasnt comfortable picking up a passenger with a 4.0. Why are they still on platform and able to request rides? I've sent countless GPS issues in past few weeks just to get same message back and of course no compensation. I get message back last night slightly different than the others but no mention of the rider being able to still ride with 4.0. The difference with this message was they gave me a cancel fee. There is 3.75 in my earings but just shows up in total not listed in trips as it normally would be. Rider wasnt charged Uber took loss. My thinking is to shut me up about the rider rating and that person still able to request rides. So much for deactivating riders less than 4.5.
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I shouldn't laugh at people's misfortune, but I LOL'd on "I cant tell you how many ride request I've accepted accidentally when request comes in while texting." :)
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Yes it is funny. You would think I would've learned my lesson. I've done it countless times. The best is when you are going off the app for the night and as you tap it request comes through. You are no longer done for the night but taking one more last ride. Lol I was texting last night when I accepted a ride request with rider rating at 4.0. I did cancel that one. Complained to Uber because GPS route incorrect and was afraid to pick up rider with that low of a rating. Asked why they were still on platform requesting rides. They gave me 3.75 for cancel to shut me up. A loss to Uber as cancellation fee was not charged to rider. I wasnt really eligible for that fee as I pulled up I cancelled. Uber has no intention on deactivating riders in my opinion.
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I was texting on my phone today with Uber app open waiting for trips. As I am texting trip request came through at same time and I accepted it. This has happened more times than I can count. It was Uber X so I was ok until I seen the 4.62 rating. So I continued on all the while dreading this pick up. I pull up and its a 9yr old, mom, and dad. They get in all are polite had nice conversation with child about what pets we have. Mom chimed in once in awhile although I hate to say it daughter spoke better than mom. Mom needed to go back and learn some English grammer. Dad didnt say a word. So I am thinking why the low rating? They didnt slam the door so my guess they dont tip. Then all of a sudden it hit me. The smell! Whatever processed food they were munching on from the 1.00 store smelled awful. It takes a lot to turn my stomach but these chips were one of the most disgusting smells ever. So after they exit not a crumb on my seat, dad even opened his mouth to say thank you. Mom and dau…
I was texting on my phone today with Uber app open waiting for trips. As I am texting trip request came through at same time and I accepted it. This has happened more times than I can count. It was Uber X so I was ok until I seen the 4.62 rating. So I continued on all the while dreading this pick up. I pull up and its a 9yr old, mom, and dad. They get in all are polite had nice conversation with child about what pets we have. Mom chimed in once in awhile although I hate to say it daughter spoke better than mom. Mom needed to go back and learn some English grammer. Dad didnt say a word. So I am thinking why the low rating? They didnt slam the door so my guess they dont tip. Then all of a sudden it hit me. The smell! Whatever processed food they were munching on from the 1.00 store smelled awful. It takes a lot to turn my stomach but these chips were one of the most disgusting smells ever. So after they exit not a crumb on my seat, dad even opened his mouth to say thank you. Mom and daughter said goodbye and thank you. Didnt slam door. I gave 5 stars. Although I knew a tip wouldnt follow, they didnt get chips everywhere, and they were polite. Although I will never buy a bag of chips from 1.00 store after smelling that. In reality I dont get why dad had a 4.62 rating. Unless dad frequents bars and is an obnoxious rider at 2am. Hope I never find out. Sometimes you cant always go by those low ratings. :)
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I am a passenger with 100 rides and a rating of 4.78. I observe my rating closely and know when I get a bad rating as my app shows a big drop in the rating. I had 4 1-star , 2 3-star, 2 4-star and 92 5-star rides. I’m super polite and I demand that my kids are polite (always “please” and “thank you” to drivers”. Most Uber drivers appreciate that (92 of them...). However, the odd 4 who gave me 1-star did so for no reason whatsoever. In one case I was flying to Hawaii with my family, met the driver on-time, the kids slept during the ride, I was on my phone doing work, and we got out of the car very quickly. My rating dropped considerably that with simple math I knew I got one star. On another occasion, the driver drove me and my wife to a very nice restaurant on Valentine’s Day. We were very respectful but still got a SOLO start. I guess the Uber driver now has the ability to express jealously of your success despite you doing everything to be a…
I am a passenger with 100 rides and a rating of 4.78. I observe my rating closely and know when I get a bad rating as my app shows a big drop in the rating. I had 4 1-star , 2 3-star, 2 4-star and 92 5-star rides. I’m super polite and I demand that my kids are polite (always “please” and “thank you” to drivers”. Most Uber drivers appreciate that (92 of them...). However, the odd 4 who gave me 1-star did so for no reason whatsoever. In one case I was flying to Hawaii with my family, met the driver on-time, the kids slept during the ride, I was on my phone doing work, and we got out of the car very quickly. My rating dropped considerably that with simple math I knew I got one star. On another occasion, the driver drove me and my wife to a very nice restaurant on Valentine’s Day. We were very respectful but still got a SOLO start. I guess the Uber driver now has the ability to express jealously of your success despite you doing everything to be a respectful and considerate person. You may ask why I care so much. To me it’s just a nice social experiment; most drivers are really good and few are....
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Something to consider: Uber and Lyft often "hold" ratings for up to a week to protect passengers and drivers from "revenge" ratings. You may take revenge on your last driver because your rating tanked, but it's very possible that they gave you 5 stars and the driver before them gave you the 1 star.
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You can be the nicest passenger in the world and your kids could be most behaved but if your kids need a car seat or booster seat and you do not bring the booster with you and kids are not buckled up this is a sure way to get a low mark.
when I drive people around and kids are booster seat age and are not in the parent provided booster seat I mark them 3 stars so I do not get matched up with careless parents again.
mot tipping on a 10 min plus ride is also a way to get 4 stars from me vs 5
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How do you know they didnt tip you? You cant see that until you rate them. So are you saying you give them 4 stars if they dont give you cash? What if tip shows up a few days or 2 weeks later? Why are you driving kids with no booster/car seat at all? Thats risky for multiple reasons.
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I don't drive ANY kids without required car seats. If you bend those rules, you take on full liability if anything happens on the trip. Is $5 or $10 worth the risk?
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Did you see this thread?
Do Uber drivers give negative reviews (1-star ratings) for short trips? I know they don't like them.I am not familiar with these practices, but this talks to how some drivers give bad ratings as a form of protest. They often, out of frustration to Uber, and to no fault of the riders' give 1-star rating to mess with the system.
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Unfortunately many passengers rate drivers badly for circumstances beyond our control. You ordered Uber Pool to save money but ended up getting stuck in traffic and was late for work, that's not my fault, but many passengers will destroy our ratings for it. You have a meeting on 3rd Ave and want to be dropped off there, but 3rd Ave is restricted to busses only from 6a-7p, if I ask to drop you off around the corner, a 10 second walk to your meeting, why are people trying to get me fired for "unprofessionalism?"
Passenger ratings are an important indicator to the drivre of what type rider you are, but it's not critical for getting a ride. On the flip side, if you destroy my rating I lose my job and potentially end up homeless in many cities. Very different penalties.FWIW, I refuse to accept any riders with ratings lower than 4.7. If I can get fired for a 4.65 rating, why should I accept anyone with a lower rating?
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So true about how certain things are outside of driver control. They should be able to get a few freebies where occasional 1-star ratings will be ignored.
Oh, isn't there something about how the rating is per the last 500 rides or something? that's good to know it will eventually drop from your record. (if that's true)
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500 ratings can take a very long time to get through. Less than half of passengers (~40%) rate their driver, i.e. it takes approximately 1,250 trips for a negative rating to fall off. Due to recent changes by Uber and Lyft, I've cut back my driving time significantly, and only run around 25 rides a week, meaning that it'll take approx 1 year for a negative item to fall off.
Unfortunately most people that rate don't do so because they're happy with the service you provide them, they rate because they were late for work, or because they were in a bad mood, or because they feel that a positive rating makes leaving no tip acceptable. Sadly, the only way we can cover ourselves is to avoid the potential "problem" passengers, which is why I purposely set my rating requirement high, and why I refuse to take any pool/shared trips. It's not worth risking my job over.
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Good info. Thank you.
So true about how people rate are those who have something negative to say. Ain’t that the truth.
Why did you cut down your hours? What recent changes? I’m not a driver so I’m just curious.
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Pay structure changes and rideshare policy differences have changed significantly over the years, and the last year has been absolutely brutal. After another year of refining my driving strategies and learning the streets like the back of my hand, my earnings are down 27% from the same week last year. In a nutshell, driving rideshare just isn't worth the time anymore, especially for companies that don't care about their "partners."
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I have a 4.74 rating after using Uber about 50 times in the past 3 years. I'm always courteous, safe, friendly, tip well, and give 5 Stars to the driver each time. The only reason my rating isn't higher is because on two or three occasions I made the driver wait too long (and they ended up bailing on me) because I couldn't find the right pick-up spot at the airport. Shame...
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Mine is 4.72. I can't understand why because I am super friendly and I tip big. I also have no, pets take showers, and don't slam the doors. I don't take super short rides, and and...and other things drivers complain about on this forum.
I can't help it to blame things outside of my control, like race or gender or age. I hate thinking that way, but I feel like 4.72 is way to low to be a real rating.
Does anyone else feel the same way.
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No reason then for you to have 4.72 then.
if you do not take many rides perhaps some idiot driver gave you a crappy grade for no reason which plummeted your overall rating.
if you take a few more rides I think your average will creep up. Since you tip anyway, try tipping in cash instead of app, this will take any doubt out of a disgruntled driver and not give them reasons not raw you lower.
not sure if passengers see drivers rating at time driver accepts, if yes and it is low, and you are in area with plenty of driver perhaps cancel right away and re request in hopes of getting a better driver;)
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You are very far from 3.0, so don't worry. Did you see this article on being deactivated for having less than 4 stars?
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Dude, drivers definitely judge riders and rate us on all kinds of stuff. You can tell from reading their comments on these forums. Race, wealth, hot girl friend, it doesn’t matter. They get jealous and take it out on us through Uber ratings. How sad
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I rate every rider 5 stars over 1500 rides. I should have rated a handful under 5 stars but didnt have the time as we have to rate as soon as we end trip. It was just easier to tap 5 stars as they are all ready highlighted. I cant speak for every driver but the few I've met dont rate for the reasons you mentioned. Unfortunately there are good and bad riders and drivers. Dont assume all drivers are jerks. Just like I dont assume all riders are cheap, obnoxious, and rude. It may be a game or joke to some riders and drivers but not to all.
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As a driver I would hate for a passenger to rate me 1 Star because in their opinion I look like a bearder terrorist (days when I do not shave) :).
Imagine if that happens, Yes I will never get matched up with that passenger again (which may make them happy) but giving me 1 star will drop my rating visible to everyone. Several passengers like that and I will drop to below 4.6 which is not good.
I wonder if the drivers that rate passenger low just to not ever have to be matched up with that very passenger realize that they are hurting that passenger's chances of being picked up by others, or atl east making their weigh longer as drivers will look at lower passenger rating during ride request with raised eyebrows. Not fair in my book.
I have 4.92 rating as driver on Uber and something like that or higher on Lyft. Uber now let's us see the actual numbers not just percentages.
Out of 500 rated rides (that they take into calculation)
471 - 5 stars
22 - 4 stars
5 - 3 star…
As a driver I would hate for a passenger to rate me 1 Star because in their opinion I look like a bearder terrorist (days when I do not shave) :).
Imagine if that happens, Yes I will never get matched up with that passenger again (which may make them happy) but giving me 1 star will drop my rating visible to everyone. Several passengers like that and I will drop to below 4.6 which is not good.
I wonder if the drivers that rate passenger low just to not ever have to be matched up with that very passenger realize that they are hurting that passenger's chances of being picked up by others, or atl east making their weigh longer as drivers will look at lower passenger rating during ride request with raised eyebrows. Not fair in my book.
I have 4.92 rating as driver on Uber and something like that or higher on Lyft. Uber now let's us see the actual numbers not just percentages.
Out of 500 rated rides (that they take into calculation)
471 - 5 stars
22 - 4 stars
5 - 3 stars
1 - 2 stars
1 - 1 stars
For drivers that do 100's of rides an occasional (undeserved 1,2,3) will not hurt the overall average very much) but for passengers that take a few rides here and there it does. So morale of the post: Drivers do not penalize riders for reasons you would not want to be penalized.
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My friend, imagine having a name like Syed. I bet you a decent percentage of cancellations are due to my name and people being racist.
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Unfortunately in this world perception is reality.
do you get a lot of requests that after you hit “accept” get cancelled right away?
a year or so ago there was a big study and stink that rideshare drivers discriminated against passengers on certain attributes: names, pickup location, ride type, etc visible during ride request.
But if you really are seeing unreasonable number of cancellations possibly having to do with name on your account that passengers see, perhaps it is time to repeat that study but to measure discrimination against the drivers this time.
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There’s actually a precedence where Uber will allow you to change your name or apply a nickname. I’m not sure if this will apply to your scenario, but try asking them.
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Mine is 4.71 after 300+ rides and one driver told me that's low. He says he often does not pick up riders lower than a 4.8. was he blowing smoke?
Well, he picked me up so the joke's on him.
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Perhaps that was a 45 min plus ride that you took. I close my eyes on low ratings if passenger is going far ;) but these low ratings will come and bite you in the butt in terms of long waits when you are trying to get a short ride ;)
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Right. That’s why knowing the lengths of the rides is important to drivers.
I’ve been pinged three times in a row by the same rider once. I assume he or she got dended by all the drivers around me.
Uber should advertise this more, the fact it will be harder to get a ride if you are a jerk of a customer.
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I have a 4.74 rating after using Uber around 50 times in the past 3 years. I'm always courteous, safe, friendly, tip well, and give 5 stars to basically every driver. The only reason my rating isn't higher is because on two or three occasions (when I was just learning how to use this app) I made the driver wait too long (one time they just bailed and I got stuck with the $10-$12 penalty) because I couldn't find the right pick-up spot at the airport. Shame...
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i am late to this discussion, and new to this forum, so forgive me if I shouldn’t be posting here. I take Uber a lot for work. Typically very long trips too of about an hour. The drivers are usually pretty happy about that as it’s a nice fare. I think I’m being honest when I say I’m a very easy passenger. I order the car when I’m outside and waiting. I infinitely prefer working or resting quietly in the car but if the driver insists on chatting, which from my experience is 99% of the time, I pleasantly talk with them about whatever they want. Except for one time where the driver was truly awful to me, I always give five stars and a big tip. I don’t eat or drink or make a mess. I let them rant about politics and agree even if I don’t. I am as pleasant as I can be largely because I was a waitress in college and I know what it’s like to work with the public and I know what it’s like to need tips etc.…
i am late to this discussion, and new to this forum, so forgive me if I shouldn’t be posting here. I take Uber a lot for work. Typically very long trips too of about an hour. The drivers are usually pretty happy about that as it’s a nice fare. I think I’m being honest when I say I’m a very easy passenger. I order the car when I’m outside and waiting. I infinitely prefer working or resting quietly in the car but if the driver insists on chatting, which from my experience is 99% of the time, I pleasantly talk with them about whatever they want. Except for one time where the driver was truly awful to me, I always give five stars and a big tip. I don’t eat or drink or make a mess. I let them rant about politics and agree even if I don’t. I am as pleasant as I can be largely because I was a waitress in college and I know what it’s like to work with the public and I know what it’s like to need tips etc. and I understand they are probably bored and possibly lonely in this work so I will be a friendly companion if I must. I hate having an hour of chatter with a stranger. I’m often tired as I have a really hard job and work 80 hours many weeks and that hour of just resting would be lovely. Or if not, I could answer email or catch up on work stuff. But long ago I realized they won’t let me so don’t expect it and I resolve to just treat the person like a friend who needs to talk and I always do. I feel like this should be worth something. The fact I let them decide if we talk and about what an I try my best to listen and reply in as friendly a way I can. And I don’t slam the door. And in fact am super careful about that. I wear my seat belt . I thank them even when they got lost or made me late with some mistake. In short I work hard to be as pleasant as I can be and I always tip really well. Why is my rating 4.8? That seems really unfair and nasty. I need to get a car I think.
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Nyclisa, I am a driver. I can only speak for myself and what I do. I do not rate a rider under 5 stars unless they did something really really annoying, rude, totally disrespectful. I have over 1825 rides. I can count on 1 hand how many riders I rated 2 to 4 stars. Trust me there should've been about 35 more added to that number. My issue is if I rated rider 3 stars I have to give reason why. Lets say they made me wait 8 min didnt apologize, left trash all over the car, was rude & disrespectful. I tell that to Uber I now have to worry that rider retaliates and rates me 1 star. If a rider takes 1 Uber per mth & their rating goes down a week after their ride with me they know who did it. Riders have 2/3 weeks to rate we have 5 secs. Lets say I drop you off and driver all ready accepted another ride in last 3 min of your ride. You arrive at destination driver swipes end trip & wants to move on but the rating pops up & we cant get go any further in the app until …
Nyclisa, I am a driver. I can only speak for myself and what I do. I do not rate a rider under 5 stars unless they did something really really annoying, rude, totally disrespectful. I have over 1825 rides. I can count on 1 hand how many riders I rated 2 to 4 stars. Trust me there should've been about 35 more added to that number. My issue is if I rated rider 3 stars I have to give reason why. Lets say they made me wait 8 min didnt apologize, left trash all over the car, was rude & disrespectful. I tell that to Uber I now have to worry that rider retaliates and rates me 1 star. If a rider takes 1 Uber per mth & their rating goes down a week after their ride with me they know who did it. Riders have 2/3 weeks to rate we have 5 secs. Lets say I drop you off and driver all ready accepted another ride in last 3 min of your ride. You arrive at destination driver swipes end trip & wants to move on but the rating pops up & we cant get go any further in the app until we rate. If they ard busy and trying to rush maybe they accidentally hit 1 stat or 3 stars instead of 5. Uber WILL NOT change a rating no matter what you tell them for driver or rider. Maybe driver hates rating system so he just clicks whatever to get passed that screen. Not saying its fair but maybe these are reasons. Lyft gives driver 24 hrs to rate rider. Uber gives 5 secs. Rider gets 2/3 weeks on Uber and not sure on Lyft but its at least 24hrs.
Here is another senario. I am not being sarcastic or rude but here is a possibility your rating is not 5 stars. You state " I am tired, work hard, long hrs, you TRY to be FRIENDLY companion if I MUST". "Really would like to rest, catch up on work, but long ago I REALIZED they WONT let me I listen and reply in as FRIENDLY WAY AS I CAN". I get it yes sometimes its nice to have a conversation with your rider but you worked your long day you are tired you may want peace and quiet. Totally understandable. I cant agree more after you worked all day who wants to hear other peoples problems. I totally agree i would do the same be nice, listen, agree (no driver should be sharing their problems, difficulties, or issues with you, they should keep conversation light, upbeat, and positive). Common sense to most but not all. I capitalized negatives to point out that you MAY enter car with a negative vibe because it seems you get those drivers that unload their problems on you. Its just going to be one of those rides you dread. You are kind enough to listen, show compassion, and try to be friendly. But in reality you want peace and quiet and to be left alone. That is your right and no one should tell you your rude. It could be possible tbat a few drivers are picking up that you are just going along & being nice because you have to. Even though you think & feel you are handling these types of drivers wonderfully they may see through it. They also may feel it is fake and your just being condescending. When in fact you feel you are being nice, polite, and friendly. Again not saying you are fake, not saying you should have to change or talk to driver the whole ride. If I have a bad rider and immediately pick another rider up I may smile, i may talk, i may say all the right things but there are times i can feel some awkwardness, negativity in the car becausd of previous rider. Once I realize this I have to let go of the negativity and the anger from previous rider or this will continue after each and every rider. Some people are more sensitive than others and can feel negative energy, vibes, presence, auora whatever you want to call it. Agsin not trying to be rude.
Try this next time. Get in the car smile, say good morning, how are you. Driver says my back is killing me, Uber dont listen to its dtivers, my husband is lazy blah blah blah. Respond with sorry i hope things get better for you I had a rough day also i had to bring my work home with me so if you will excuse me I have emails i have to answer, vm to listen to, texts to get out or I may just nod off for an hour. At end of ride simply say thank you for giving me quiet time I accomplished a lot or the nap really helped. That should shut that type of driver down and now you can do whatever and not have deal with that type of driver shut it down from beginning. If uncomfortable text driver " good morning i have a ton of work to catch up on or need a nap i would appreciate the quiet time. These 2 things can prevent you from having to fake wanting to talk or listen to their problems sorry couldnt think of another way to phrase it:) See if it helps it cant hurt. Headphones are great. Get in and say i had a rough day going to stick headphones on and take a nsp or relax. Driver knows you are occupied and comfortable they can concentrate on the road
I think their should be icons you can click ahead of time if you want ex. Open for conversation dont want to talk please have air on give choices of music so driver if they want can put what you like on. Good luck.
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All drivers are not jerks. I maintain a 5.0 as a rider. I am on time most if the time, tip cash, respectful, dont eat in the car, try not to slam door. I do drink water in the car but I ask first. I have yet to have a driver rate me under 5 stars. I've had friends with who get loud on occassion but i always apologoze and tip a little more. When I am late I tip more. I am not trying to pay drivers to rate me 5 stars because in the end I could care less about Uber BS rating system. These are not our cars have respect for the drivers car. If you do something wrong tip the driver for the BS they had to put up with. Your late tip the driver you just cost them money. Be a decent human being. Treat people how you would want to be treated. If you cant do that take a bus where you can act like the self entitled, rude, cheapasses you really are.
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It has always seemed a bit weird to me that CUSTOMERS of the service get RATED. yes, drivers should be rated by customers. That makes perfect sense. But customers??? They are paying for the service, they are not paying to be rated. Its a really strange system if you ask me.
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Passengers should be rated indeed. If passenger is rude, it is good for other drivers to have some sort of a tool (bad passenger rating) to decided whether to accept a request or not. I ma guessing you are comparing a public bus to a contractor rideshare driver.
Contractors work for themselves (we are not Lyft or Uber employees)
If you are a bad passenger on a bus, chances are you will have no issue boarding another bus. Drivers are independent contractors, think of us like plumbers. If I fixed your faucet one time and you were rude, next time you called me I would not service you (despite your offer to pay me).
Drivers are not signing up to drive to drive rude passengers either, but often we are indeed doing just that. So while the rating system itself is broken, I see no reason why a driver should not be rating a rude passenger.
Get enough (justifiable) low ratings as a passenger, good luck getting a driver to pick you up next time :)
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Riders should be rated. Suppose the rider is a jerk. Makes a mess in car, rude, always late, uses foul language etc... By driver rating him that at least gives other drivers a heads up that you may be getting yourself into a really annoying problem some ride. Uber will not deactivate riders although they claim the riders can be. So at least drivers can warn other drivers.
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I have had a similar experience. I also have about a 4.8 rating and I cannot think for the life of me why my rating would not be a 5. I also am very polite, read situations well as to whether the driver would like to chat or not, never bring food in the car, always tip a reasonable amount, etc. I just don't get what I have done! I am also always waiting outside where I should be. I agree with a few posters here that some people are just biased.
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Don't slam a drivers door. Apparently that makes them rate you under 5 stars. Makes no sense. How am I supposed to know how hard or soft to push a door of a car Ive never been in. Do you take short rides? Heard that annoys drivers although I can understand why on that one.
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I don’t think you have to worry. What you don’t realize is that there are people who intentionally slam the door because it’s fun or whatever. Happens all the time with the drunk frat boys who have too much energy. Surprised my window hasn’t yet shattered
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Driver here. I am sorry if this happend to you. This is in no way a reason to ding someone's rating! Some people have a different idea of what it takes to close a door. It's fine. Maybe they are used to a heavier door. It's ok, my car can take it and I do not take any offense, they are just closing. the. door. It comes with the territory. If car doors were not designed to handle being closed we'd have a lot of broken car doors... But, I am not surprised some drivers get upset over it. Some people just look for things to get upset over, and after a long day of shuttling people around town sometimes nerves can be frayed...
Yeah the short rides thing can be annoying, but it's our job. I wouldn't ding a rating for that alone.
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I am in the same boat as you, NycLisa. I am a perfectly lovely passenger but my rating is 4.59. I believe I figured it out. My very first time trying Uber was when I was visiting NY several years ago. I loaded the app and started playing around with it. I thought I was just getting a quote for a particular trip but I actually confirmed the ride without realizing it. Within a minute the driver was outside my midtown hotel! I called his cell phone and explained but he was very angry and hung up on me. I believe he rated me 1 Star. I counted up all my rides in my Uber account. If I was rated 5.0 on every ride and 1.00 on that first non-ride, and then divided by the total number of rides it came out to exactly 4.59. You might have a similar situation where you have a perfect 5.0 on every ride except one where the driver was angry. One single 1-star rating will drag your average way down.
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well, 4.8 is pretty good. Some drivers just don't like to give out good ratings. Dont' ask me why. It sounds like you are doing ok though.
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Thanks brownbear. But it still bothers me. I think the rating system is obscene. I think there should be a method by which both driver and passenger can report problems and request not to be matched again. But it should be anonymous and that’s all it should be.. Uber and lyft and the like are toxic companies and it astounds me that the response to this issue is that fellow victims to go after each other in some kind of childish protest or backlash.. Any system whereby someone’s livelihood or ability to use a service that is open to the public can be jespardozed by things like racism or sexism or hatred of religions, hatred of sexual orientation or someone’s random mood is wrong, unethical, illegal. And I’m very sure there are those out there ranking and rating based on such things. And there’s no way to know so no way to even have the discussion. It’s arbutrary. And that there is no recourse and no method by which you …
Thanks brownbear. But it still bothers me. I think the rating system is obscene. I think there should be a method by which both driver and passenger can report problems and request not to be matched again. But it should be anonymous and that’s all it should be.. Uber and lyft and the like are toxic companies and it astounds me that the response to this issue is that fellow victims to go after each other in some kind of childish protest or backlash.. Any system whereby someone’s livelihood or ability to use a service that is open to the public can be jespardozed by things like racism or sexism or hatred of religions, hatred of sexual orientation or someone’s random mood is wrong, unethical, illegal. And I’m very sure there are those out there ranking and rating based on such things. And there’s no way to know so no way to even have the discussion. It’s arbutrary. And that there is no recourse and no method by which you can make the determination to defend yourself.... how is it even legal? Every time I use one of these services I feel like I’m supporting something bad in our world. But sadly there are not good choices. Yes I know lots of people earn an income and benefit from it. And it’s convenient. But it could be those things without being unethical and destructive to the social fabric of our communities. Because that’s what it is.
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You make a lot of great points here. There is a problem of implicit bias in humans. We all do it without even knowing it. Does it affect ratings? Yeah, I bet it does. I doubt this system is illegal in any way but I think there are real ethical issues with it, which of course Uber will never confront...
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Interesting... well, I see your points, but I guess I also kind of accept that this is the world we live in now. A world of likes and dislikes and ratings. I'm not saying I like it, actually I think I kinda hate it, but it's not going anywhere anytime soon 😟
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Reading through this whole thread is deeply distressing. I think I’m done with Uber and lyft now. I will pay more if I must. It’s too awful and toxic. I’m reading about drivers who won’t pick up passengers with a rating under 4.8 for fear of “revenge” ratings and “concerted efforts” to low rank everyone as a protest. Again it’s like the victims attacking each other irrationally. It brings out such awful things in people and it’s like a big mind game that these companies are playing. The appropriate protest would be five star everyone all the time no matter what and be as vocal as you can about how screwed up it is. Or, in a dream world, everyone would stop using Uber and stop driving for Uber and let an ethical option come into being. But they are too big and too rich and too powerful now. Untouchable just because they were first to the game. I think I can’t In …
Reading through this whole thread is deeply distressing. I think I’m done with Uber and lyft now. I will pay more if I must. It’s too awful and toxic. I’m reading about drivers who won’t pick up passengers with a rating under 4.8 for fear of “revenge” ratings and “concerted efforts” to low rank everyone as a protest. Again it’s like the victims attacking each other irrationally. It brings out such awful things in people and it’s like a big mind game that these companies are playing. The appropriate protest would be five star everyone all the time no matter what and be as vocal as you can about how screwed up it is. Or, in a dream world, everyone would stop using Uber and stop driving for Uber and let an ethical option come into being. But they are too big and too rich and too powerful now. Untouchable just because they were first to the game. I think I can’t In good conscience continue, though I don’t know what good options I have. I must travel a lot for my work. I hate driving especially in the city and don’t want to own a car but may have no choice. There’s regular metered cabs or car services. It will cost a lot more. But I will maybe just have to pay the difference then. I hate supporting these companies. I don’t mean the drivers, Obviously. They are just doing a job and trying to earn a living. But everything about these companies sickens me. The percentage they take and that they are such poor corporate citizens and don’t care at all what impact their system has on people and won’t ever even think about it. I feel sorry for everyone involved. I don’t want to be involved anymore. Must find another way. I know my absence will make not a jot of difference. But it’s one less unpleasant thing in my life and One less unethical and unjust thing I’m just floating along and supporting. Will be poorer but feel better if I don’t.
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I hear ya. It's like Lord of the Flies out there. I get depressed thinking about it sometimes too 😔
There was a great Black Mirror episode that takes this whole idea to the extreme. "Nosedive". It's kind of funny, in a horrifying way... Here is a little trailer:
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amen brother, you have an accurate perception, can't disagree with any of your points.
blessings.
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Lisa, I assume you are in NYC, based on your user name. Have you downloaded the Curb app? It works just like Uber except it uses yellow cabs. It’s great, and there are no passenger ratings!
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I take an Uber several times a day, usually 2-3 miles through London. I've been using the service for years now.
I have recently noticed that my rating has been dropping quite significantly. I was always 4.88 to 4.9 in the past. In the last year I have dropped to 4.78 for seemingly no reason. My rough calculation is that a large percentage of drivers are giving me low ratings.
I am, and always have been, an excellent passenger. I am always on time for the booking. Clean, well-dressed and polite. I engage in conversation if the driver is engaging, otherwise I tend to sit quietly.
I always tip the driver around £5 for shorter journeys.
My suspicion is that now I am using the app to tip, meaning that the driver cannot tell if I have left them a tip, they are giving me less than 5-stars.
This is going to badly backfire on drivers soon, as I will just start holding off on rating and tipping until I see if my rating has gone down. If I am given a bad rating then they will recie…
I take an Uber several times a day, usually 2-3 miles through London. I've been using the service for years now.
I have recently noticed that my rating has been dropping quite significantly. I was always 4.88 to 4.9 in the past. In the last year I have dropped to 4.78 for seemingly no reason. My rough calculation is that a large percentage of drivers are giving me low ratings.
I am, and always have been, an excellent passenger. I am always on time for the booking. Clean, well-dressed and polite. I engage in conversation if the driver is engaging, otherwise I tend to sit quietly.
I always tip the driver around £5 for shorter journeys.
My suspicion is that now I am using the app to tip, meaning that the driver cannot tell if I have left them a tip, they are giving me less than 5-stars.
This is going to badly backfire on drivers soon, as I will just start holding off on rating and tipping until I see if my rating has gone down. If I am given a bad rating then they will recieve a 1-star back. As I won't be able to tell which driver(s) gave the rating it will just have to be a 1-star for all from the previous day and no tips.
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I'm sorry to say that this seems to be a concerted effort by Uber drivers in London. I have continued to receive low ratings for no reason and have handed out tipless, 1-star ratings in response. If others follow step, then perhaps drivers will learn that it works both ways and riders can also abuse the rating system.
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This is why I aways tip in cash. I am starting to see more tip boxes (some that light up) these days anyways.
So I have to make sure I carry cash. So much for the cashless experience.
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u see that’s why i don’t accept rider’s request who’s got a lower rating because i know they are more likly to give u lower rating regardless just to take revenge.
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I have been hearing something disturbing. There’s a trend...or more a breed of drivers who give ALL riders 1-star ratings. They encourage other drivers to do the same and I hear it’s taking some traction.
Why? Apparently, they are contesting to Uber their low pay and how the drivers are being rated unfairly
Sounds to me like a bunch of disgruntled workers, who want to see the world burn.
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I am sure there are some idiot drivers out there, as giving a passenger anything lower than 4 is going to not ever match a rider and passeneger again.
There is absolutely no reason for an Uber driver to give a rating lower than 5 to a passeneger strictly basing it on an assumption the passenger is not going to tip (through app) if a cash tip was not given, as sometimes it may take a day or two for the tip through app to show up. That is of course if the passenger did not do something outside of that to actually deserve a lower rating.
On Uber a driver has to rate the passenger right away after the trip.
On Lyft platform I actually wait 24 hours to rate the passengers and will scan through all my rides over $10.00 earnings per trip to see if I got a tip.
If I did not get a tip on those rides, I rate passenger a 4. Cheaper rides I give everyone a 5 regardless if they tipped, unless the passenger did something obvious to deserve a lower rating (like making me wait for them over 5 min…
I am sure there are some idiot drivers out there, as giving a passenger anything lower than 4 is going to not ever match a rider and passeneger again.
There is absolutely no reason for an Uber driver to give a rating lower than 5 to a passeneger strictly basing it on an assumption the passenger is not going to tip (through app) if a cash tip was not given, as sometimes it may take a day or two for the tip through app to show up. That is of course if the passenger did not do something outside of that to actually deserve a lower rating.
On Uber a driver has to rate the passenger right away after the trip.
On Lyft platform I actually wait 24 hours to rate the passengers and will scan through all my rides over $10.00 earnings per trip to see if I got a tip.
If I did not get a tip on those rides, I rate passenger a 4. Cheaper rides I give everyone a 5 regardless if they tipped, unless the passenger did something obvious to deserve a lower rating (like making me wait for them over 5 minutes, etc), very rarely would I give out a 3 or below.
I tip drivers using a $1.00 for every 5 minutes of the ride, would be nice if passengers did the same :)
Eventually lower passenger ratings will result in passenger waiting longer to be picked up as drivers will take passengr rating into consideration when deciding whether to accept a ride request. i do not pick up anyone under 4.7
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$1.00 per 5 minutes is a good guideline. Just as people got used to the 15~20% at a restaurant, we shoud spread this.
Not to mean to disagree, but I tip more for shorter rides. I know drivers get dinged for those. So if it's a $6 ride, I round up to 10. The least I can do.
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Wait, what?! Anything lower than a four to a passenger blocks them? I didn’t know this.
I thought the blocking only happened when riders leave a low score to a driver.
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I have seen these on Facebook and I’m not sure if it’s a localized trend. Probably not specific to any areas.
It’s just really sad drivers are so angry that they do.
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It will not solve any problems. Passengers and riders should work together to go against Uber. Uber screws both passenger and driver. They lie, cheat, and steal from driver and passenger yet we dont do anything we just take it.
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It’s like a game to drivers. They judge us and rate us low on all kinds of stuff like race and whether they like us not.
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Stupid drivers probably do what you described (judging on race, etc). Smart, efficiaent driver by default will tend to give a passenger 5 stars and move on. Legitimate things like leaving trash, nail clippings in the car and stuff passenger would not do in their neighbor's car if neighbor was giving passenger a ride do deserve a lower rating.
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If that is the case then they are just shooting themselves in the feet.
Hopefully Ola will take off. Drivers only pay 10% of the fare to the company.
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I didn't realize that they only took 10%. I always thought the only difference was that Ola was from India and had the same business model.
In the countries where they already exist, have they been able to prove their model? If they have been able to do that with good growth and driver retention, they will enter Uber's markets like US and should do very well.
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Relevant thread. Are you wondering why your passenger ratings are so bad?
Do Uber drivers give negative reviews (1-star ratings) for short trips? I know they don't like them.
This talks to how some drivers, in protest against the system, give out only 1-star ratings for short trips (or any trips). It's a horrible practice, actually.
I also picked up these links, in case it helps:
Where do I find out my passenger ratings on Lyft?
How to Perfect your Passenger Rating
Do drivers really rate passengers? What happens when my ratings are low?
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I'm in Mexico and evey single driver gives me a bad rating unless I give them a tip. I always had a 5 star rating before.. sometimes I tip, other times I don't, but I always leave a good review. I maybe left 3 bad reviews to drivers in my life when they definitely deserved it (like when a guy almost hit a pedestrian, or behaved in a really rude manner). Now I feel like I'm blackmailed with these rider ratings... I just don't think it's fair to expect a tip for every single ride and punish riders for not tipping you.
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Yeah, this has been a problem with many salty drivers. They take the time to look up passengers who didn’t tip and down vote them. Some do this in anger, and some do this to change the overall culture of the Uber tipping. (So they say)
Drivers didn’t used to be able to do this.
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Are you a driver too? Am I missing something here? I thought you had to leave a rating if you wanted to give more rides. The app asks for a rating immediately after the trip, and I need to respond before taking another.
How would you rate someone otherwise then? Carry a laptop or a separate phone where you do it?-
I wonder if this isn’t a common trick. You can actually change your passenger ratings after the fact. You can always go to your driving (earnings history) and click on Help.
There are dark drivers who are out there who review the past trips and change each one.
I don’t suggest this, but here’s how you do it in the Uber Driver app.
Uber App →
Earnings →
Select a trip (or a passenger) you have issues with
Tap Help →
Issue with a Rider →
I want to Change my Rating for a Rider
Then you can modify the ratings and leave a reason why you wanted to change it. Not sure if “didn’t tip” is a good justification but...
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Drivers must rate the passengers immediately after the trip, so there’s no way to check the tip before leaving a rating for you. The tip amount shows up on the statement’s page and driving history. If the driver wants to keep giving rides, they must leave a rating. And that’s true even to access the rest of the app.
Technically, they can decide to not leave a rating until later but that’d mean they can’t drive immediately. Passengers technically have days to leave a tip, so if the drivers want to do retaliation, they’d have to wait for days to confirm the $0 tip.Are you sure you aren’t just paranoid.
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Just checked the Uber.com com "Leaderboard" to verify:
I have taken more than 2000 trips (in the top 6500 on Uber's Leaderboard). I have a 4.93 rider rating.
To be honest, my rating matters to me. It had dropped as low as the high 4.7s when I started regularly monitoring it (when it became very obvious in the app). I don't do anything "special." I just try to be courteous. When a driver wants to talk, I try to engage on what THEY want to talk about. If the driver gives any kind of "I don't want to talk" vibe, I just remain quiet and look at my phone.Show Hide 12 Replies-
Wait, what? There is a leaderboard by passenger ratings? Unbelievable! I had no idea.
You know most passengers don't even know they are being rated by drivers. LOL. There was a thread on this.
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"Do drivers really rate passengers? What happens when my ratings are low?"
As mentioned in this thread, some drivers use rider ratings to literally determine if they will even pick up a passenger. That is why I keep on top of my rating; I do not want to ever be stuck or delayed because potentially available drivers didn't want me.
I've had my rating go up and go down (more often up, though) based upon my normal behavior, which doesn't change. Some drivers just "vibe" with certain rider personalities. My rating is such that it can't improve much, but low ratings (particularly 1s and 2s) can take their toll.
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Shame....shame...shame...I fall into the camp of riders who didn't know we were being rated. LOL.
Well, I figured there is something like this but I was under the mindset, "Uber drivers still show up. I am paying a customer. They will always get me a rider off of an available driver that's nearby." I think that's natural for customers to think that.
You put it in terms of how I will be delayed. Point well taken.
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I will not pick up passengers below a 4.8. Below that typically means they don’t tip, are rude, smell like curry body odor, leave messes in cars or they are creepy!
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what's leaving messages in cars? like graffiti?
I don't drive so maybe I am ignorant. I feel like 4.8 will significantly cut down on the number of riders you can accept. or is that not true? Let me ask it this way. How often do you ignore or delcine? Rough percentage?
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leaving mess in car not messages :)
4.8 is not a bad score it is on border line so no reason to decline those.
My acceptance is 3% :)
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Your acceptance rate is 3%? How is it that low? I heard they don't enforce that or penalize for having a low acceptance rate, but that seems like a lot of saying "no."
No judgement. Just curious. Why so picky? In fact, a better question may be, isn't that a lot of hassle to be declining all those trips all day long?
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Yes, indeed, in fact, it is saying No to 93 ride requests out of 100 they send my way :)
I am a part time driver, no way I will ever hit any of the large trip counts driving 2 days per week to qualify for any of the bonuses.
So, I decline all Pool and all Shared ride requests as those often result in no tip and low ratings from passengers due to events outside my control. I also do not pick up anyone up that requires more then 10 minutes to get.
And lastly, I do not pick up anyone rated under 4.75 :) That does not leave a lot to accept in the suburbs :)
The sad thing is, my thumb developed such a muscle memory for declining rides that occasionally it automatically hits the decline button even on the rides I actually wanted to accept :)
I do scan for scheduled rides and the ones that make sense I will add to my que (on Lyft) and when they send it to me I hope my thumb does not auto hit the decline button:)
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To be clear, the rider rating is in the app. On Android, it is right under your name when you click the "menu" (three stacked horizontal lines) at the upper left on the screen.
The Uber "Leaderboard" is on Uber's Web site. It ranks users by the number of trips they have taken (one lady has taken some 42,000 Uber trips), the total amount of time the rider spent in an Uber, and total miles ridden. It doesn't show rider ratings.
It is located here:
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Lyft seems to have reset passenger ratings. Awful lot of 5 star passengers out there with Lyft. Seems somewhat odd. Uber on the other hand I've been getting 4.27, 4.32, 4.37, 4.45. The lowest so far I've picked up was a 4.50 Female on Uber.
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This is surprising that riders have lower ratings than drivers. This means that drivers are meaner when it comes to rating their passengers? I thought it'd be the other way around.
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I think it's a natural outcome. Consumers do tend to "act out" on paid service providers and there are lots more frustrations on the provide side.(i.e. drivers)
Drivers deal with people who act like they own the car, just because they pay. They can puke, be obnoxious, loud, etc. etc. etc. It's limitless number of crap they can do.
Drivers? As long as they drive and be courteous, they should theroetically get a 5, right?
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I am so confused. I have had about 10 rides on uber and i have a 4.2. I was about 5 mins late to one guy (because i couldnt get out of the building i was in) and other than that i cant think that i would have done anything to annoy them. I did leave some gloves in one guys car and ask if he could drop them to me when he was in the area but i never pushed and never got them back. I dont get it. What'd i do ?
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Did you call or text the driver when you couldnt get out of the building? Did you tip the driver for making them wait. That 5 min could've cost that driver another ride that paid well or maybe a ride that wouldve tipped. A text or phone call to the driver when you will be late is common courtesy. Did you offer the driver a few dollars for him to drop gloves off? Again you are causing driver to lose time. Time is money to drivers. If you reported lost gloves to Uber you wouldve been charged 15.00 for driver to return them.
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4.2 on 10 rides mean you got two 1-star ratings. Could just be bad luck.
In AU and NZ, they are thinking about deactivating riders with anything lower than 4.0. So you are still safe!
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Once I got downvoted for "slamming the door". I really did not think I slammed my door, just closed it like I normally would. IDK, some drivers are just mad picky.
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I am a driver and I dont get mad when people slam door because its not usually done on purpose. I took my 1st Uber recently and I too slammed door but not on purpose. I do understand why drivers get annoyed. If you do 20 rides or more per day and everyone slams your door (most people do close the door harder than it needs to be) its wear and tear and eventually something may come loose or break. An easy way to prevent slamming doors is for driver to get out open and close door for passenger.
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Thank you for this. I have been dinged by Lyft (well, the drivers) on slamming doors too hard, but I hoenstly never meant to. It just sometimes happen depending on how soft the doors are to shut.
Unlike you, there seem to be plenty of drivers who love to ding the users on slamming the door. One driver told me that that's one of the most popular complains from drivers...
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I get why drivers get annoyed because it is wear and tear on door, the window, door locks, etc. Those things are all in the door panel that can come lose or break. I also understand the passengers point of view. When I took my 1st ride what did I do? Slammed the door. Not intentionally. It's impossible to know how much force you need to shut every door on every car out there.
My only advice is DRIVER: open door for your passengers and close it.
RIDER: if you know that drivers are getting annoyed try to close doors with less force. It can be costly for driver to repair or replace.
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Deactivation time. ...though you may be alright as you've only had 10 rides. You are a newbie.
Do the math, you had two 1-star ratings and eight 5-stars. A fluke, maybe? but that's pretty bad.
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Well it is telling. I have a 4.92 rating as a driver and rarely see below a 4.7 for passengers but they start at 5.0 in the beginning. I give 400 rides in a few months riders do one or two a day in big cities in smaller commmunities they use it for the airport or when their car breaks, not the same %. As a driver I rate every passenger a 5 unless they do something egregious.
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In the past 2 weeks I've had 3 ride request with the following ratings 2 were Uber X one was pool. 4.30, 4.32, and 4.39. I declined all 3 as In was not taking a chance with ratings that low. Would love to know what they have done to get their rating that low.
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My passenger rating just went up from 4.98 to a perfect 5.00 so I was curious how many passengers are perfect like me when I ran across this post. The advice on here as to how to increase your score is funny to me... seems like common courtesy.
I was brought up to respect all people, but PARTICULARLY those in service industries. It would never cross my mind to call an Uber before I was in position for pickup. People eat in Uber’s? People think it’s ok to drink alcohol in Uber’s? No, no, no!!! Treat it like it’s your mom’s car. And, I don’t care what Uber says, you always tip for services. Whenever a company states ‘no tip required’ or ‘tips not accepted’, I still tip. Some places absolutely won’t take it... Safeway Delivery, Costco (when they load stuff in your car). But, the only way to know for sure is to offer. Don’t be a cheapass.
I …
My passenger rating just went up from 4.98 to a perfect 5.00 so I was curious how many passengers are perfect like me when I ran across this post. The advice on here as to how to increase your score is funny to me... seems like common courtesy.
I was brought up to respect all people, but PARTICULARLY those in service industries. It would never cross my mind to call an Uber before I was in position for pickup. People eat in Uber’s? People think it’s ok to drink alcohol in Uber’s? No, no, no!!! Treat it like it’s your mom’s car. And, I don’t care what Uber says, you always tip for services. Whenever a company states ‘no tip required’ or ‘tips not accepted’, I still tip. Some places absolutely won’t take it... Safeway Delivery, Costco (when they load stuff in your car). But, the only way to know for sure is to offer. Don’t be a cheapass.
I use Uber because I love it. I want Uber to be around forever. I don’t ever want to take a cab again. I want my Uber drivers to make a proper living so they won’t quit.
Oh, and if you want service above and beyond what should be expected, a good rule of thumb is to just consider what you’d be willing to pay for anyone to provide that service and add that onto the normal tip you would pay. One time I needed an Uber for just one block because I was moving from one hotel to another with suitcases. As soon as the Uber driver arrived, I told him straight up that I knew this was a ridiculous ride for him, but I’d tip him $20 because there’s no way I could haul my suitcases on my own to the other hotel. No problem!
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As an Uber driver ,I love to drive in order to have fun get excited to meet a positive cool people with a friendly attitude especially those since of hummer who are funny and chatty keeping me entertained by talking to them treating me as a special making my job happy wit a nice people, pleasant, good conversation and no issues.But sometimes ,when I pick up those arrogant ,jerks and snappy rude, demanding or otherwise "needy" customers they don't say "hello "and just get in and start giving an orders . Many formal passengers want to ride in silence which is very rude and super awkward, and probably many of the drivers on the contrary likes to chatt for fun .Still, as a human being need to contact with each other showing a human interactions with a nice and friendly attitude treating each other with respect . I always rating those kind of the nice humble riders 5 stars if they are friendly and socialize with a sense of hummer by jok…
As an Uber driver ,I love to drive in order to have fun get excited to meet a positive cool people with a friendly attitude especially those since of hummer who are funny and chatty keeping me entertained by talking to them treating me as a special making my job happy wit a nice people, pleasant, good conversation and no issues.But sometimes ,when I pick up those arrogant ,jerks and snappy rude, demanding or otherwise "needy" customers they don't say "hello "and just get in and start giving an orders . Many formal passengers want to ride in silence which is very rude and super awkward, and probably many of the drivers on the contrary likes to chatt for fun .Still, as a human being need to contact with each other showing a human interactions with a nice and friendly attitude treating each other with respect . I always rating those kind of the nice humble riders 5 stars if they are friendly and socialize with a sense of hummer by joking and having a small chatting with the riders trying not ignoring them if they want to talk which make me fill having good time doing my job keeping entertained getting treated as a spacial super star which make me so excited and also keeping our vehicle clean with no mess or damages or eating and drinking inside making a mess .if the riders do not engage in conversations I will down rate them with 2 to 3 stars maximum for being formal ,rude and jerks with arrogant behavior acting like they are bossy treating the drivers as a slave especially if they jumped to my car asking me to take them to their destination without saying "Hello" and also if they are not talkative being so quite during the trip entertaining themselves by texting or talking on the cell or people and also if they are talking among to each other with people inside my car ignoring me instead of chatting with me which is really awkward and super rude ,getting frustrating and makes me feel like a machine doing my job which not nice at all to be rude and disrespectful with no reason and make me feel uncomfortable .Those kind of riders need to understand Uber is a community service not like a taxi cab service taking them from point A to B making a space between the riders and drivers.Also it's very annoying ,super awkward and very rude for being quite not chatty or chatting among to each other keep the driver ignored and also when they ask the driver turning on the radio very loud beside ignoring the drivers chatting among to each other so that they deserve 2 stars for misbehave with no respect for the friendly Uber drivers and their vehicle . So if the riders want to be a good 5 star rating passenger they need to make that " Don't Ignore your friendly Uber driver ". If the riders are looking for a quite service with a quite formal driver without being sociable and friendly avoiding getting a bad star rating for being formal with a drivers all the time during the trip taking them only from point A to point B just to have a relaxation doing their own privacy by making a space or a wall between the drivers not communicating with them without a friendly atmosphere such as : listening to the music or playing a video on the cell phone and also texting or talking on the phone without an excuse or doing their own entertainment by chatting among to each other ....etc ,it's much better to take a public transport up such as a taxi cab , shuttle , bus or luminous with those formal quite drivers . However ;those cab drivers are unfriendly with their passenger , busy and making a space always who are not talkative with there passenger as long they are looking for a quite and relaxation service like that and also they don't have any friendly greeting their riders like us as an Uber's partners.However;If those arrogant riders ignoring us as a friendly drivers like to have a quite ride with your phone texting ,talking and chatting with people with you keeping the uber driver ignored by treating us as a server or slave its will be better for them to take a public transport up such as a taxi cab , shuttle , bus or luminous which is fair enough if they don't show us any friendly treatment with a respect as a human being. That's what riders need with a mutual respect to be nicer and friendly and to treat the driver with courtesy say" hello,how are you" . Some of the driver love having a small talk with their riders and many of the drivers don't like a quite riders which make them feel uncomfortable .However; if the rider would like to be chatty with a driver or not It's optional they don't always have to if the rider want a quite ride , but still riders need be more respectful if they don't want to be removing poorly rated passengers drops below 4.0 from the app .Be a good friendly Uber rider with your driver please !!!!!
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So this post has given me some insight on why I dropped from a 4.89 to a 4.84 after a recent bunch of rides in San Francisco that I thought went very well, but apparently the drivers disagreed. I never make the driver wait, never eat in the car, never slam the door, never leave trash in the car. I always greet the driver and exchange a few pleasantries before getting down to business about my destination. I always tip (in the app) and always rate 5 stars. I'd only give a lower rating if the ride was utterly horrible, which has never happened.
Here's the problem: I am busy. My job requires me to be on the phone a lot (emailing or texting, not talking), and an Uber ride is the perfect time to get some of my email backlog out of the way. Bottom line: I am not in your car to socialize with you. I am there because I need a ride to my destination. If you consider that "really awkward and super rude," then maybe you should be in a different line of work. This has been …
So this post has given me some insight on why I dropped from a 4.89 to a 4.84 after a recent bunch of rides in San Francisco that I thought went very well, but apparently the drivers disagreed. I never make the driver wait, never eat in the car, never slam the door, never leave trash in the car. I always greet the driver and exchange a few pleasantries before getting down to business about my destination. I always tip (in the app) and always rate 5 stars. I'd only give a lower rating if the ride was utterly horrible, which has never happened.
Here's the problem: I am busy. My job requires me to be on the phone a lot (emailing or texting, not talking), and an Uber ride is the perfect time to get some of my email backlog out of the way. Bottom line: I am not in your car to socialize with you. I am there because I need a ride to my destination. If you consider that "really awkward and super rude," then maybe you should be in a different line of work. This has been an enlightening experience that will certainly push me toward using taxis as my #1 choice, Lyft #2, Uber #3 if at all. Taxis suck, but at least the drivers tend not to get their feelings hurt because a passenger just needs to be a PASSENGER rather than a social companion.
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Amen to that. This has been a problem forever from cabbies though, especially those from small towns.
The thing is, we are forced into a impasse here. The drivers are often praised and encouraged to speak and be friendly to the customers. It's possible they can be dinged with low ratings for being unfriendly. So drivers want to know the user preference.
We just hope that the Quiet Mode (currently only on UberBlacks) will be a success and be extended to UberXs.
https://ride.guru/lounge/p/uber-blacksuv-drivers-thoughts-on-the-new-quiet-mode
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Reading your post pisses me off what right do you have to give some one a bad rating for not talking to you, when I ain't take Ubers I'm still working and quietly texting on my phone or sending emails to think someone like you would be my Uber driver and would give me a 2 to 3 star review cause im engaged in my work instead of conversation with you. Yet im quiet and always on time for driver and sometimes tip when i have funds too do so. But basically your saying if some one doesn't wanna talk to you, you will give them 3 stars i think thats some real pathetic shit dude i spend good money to either work quietly while i work or too get some piece n quiet from my crazy life. Makes me see why i have a 4.71 yet have always been a 5 star passenger where i have good hygiene, on time, say hello and thank you and tip when i have few extra bucks. But if i wud rather wanna have a nice and quiet ride while still being respectful u wud give me 3 stars i hope uber sees your post n emai…
Reading your post pisses me off what right do you have to give some one a bad rating for not talking to you, when I ain't take Ubers I'm still working and quietly texting on my phone or sending emails to think someone like you would be my Uber driver and would give me a 2 to 3 star review cause im engaged in my work instead of conversation with you. Yet im quiet and always on time for driver and sometimes tip when i have funds too do so. But basically your saying if some one doesn't wanna talk to you, you will give them 3 stars i think thats some real pathetic shit dude i spend good money to either work quietly while i work or too get some piece n quiet from my crazy life. Makes me see why i have a 4.71 yet have always been a 5 star passenger where i have good hygiene, on time, say hello and thank you and tip when i have few extra bucks. But if i wud rather wanna have a nice and quiet ride while still being respectful u wud give me 3 stars i hope uber sees your post n emails you to tell you that is abusing the rating system. Really hope you start too see things in other peoples perspective cause were paying riders n all that should be required for a 5 star ride is respect to you and your vechile not making you wait, and obeying all other uber terms and conditions. sometimes people have social problems due to mental health problems you dont know your passengers but still wanna mess with there lifes by doing the lil things ur able too like messing with there passenger rating. I hope you see this and maybe it will enlighten the way u review ur rides. Makes me sick to my stomack to think my younger brother who stutters really bad wud have a low rider rating cause he would rather not speak during ride cause he doesnt wanna have people hear him stutter due to extreme bullying he gets on daily basis, or some one who didmt speak english you wouod give em bad review cause they are not abke to talk to you, or if i was talking to my wife on phone quietly u would penalize me. You should jus do your job and give less thsn 5 stars wen you have problems wish they change there system too horrible bad and good.
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I do miss the cool and hip era of rideshares. Everyone excited about the new experience and meeting strangers for a short while. Nice conversations, people sitting in front seat. Drivers were also in it for the experience. Many were part-time and treated it an opportunity to meet people.
Now, the drivers' livelihood depends on it and they are stressed. Riders just treat it as a commodity and a way to get from point A to B. They are also stressed.
I understand that this was the natural course of evolution as it became wide spread but I still do miss the old days
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“Community service is a non-paying job performed by one person or a group of people for the benefit of the community or its...
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This thread only illustrates how awful the ride-sharing industry is. I have a 4.52 rating for no apparent reason. I've had a few bad rides, which I'm sure resulted in 1-star ratings. All of these involved drivers who didn't speak much English, got lost or missed turns, and in one case couldn't find the pickup location so was calling me asking for landmarks and street names, which I didn't know. I'm in London where Uber drivers are just regular minicab drivers, many of whom share cars and PCO licences illegally. Now I read that some London drivers are giving all riders 1-star as some misguided protest. I always give drivers 5 stars unless they miss multiple turns, can't communicate basic directions in English, or drive unsafely. I tip, don't slam doors, don't eat or drink in the car, and I'm always on time to my rides. What my rating tells me is the system is totally arbitrary, unless I'm expected to just smile and nod as my driver takes me halfway around London for what would be a 10 minute trip with a real black cab driver.
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If you do all the things you listed, I agree 100% no reason for drivers to be rating you lower than 5, at least that is what I would rate you.
Probably some idiot drivers out there are using the rating system to express their anger with the employer, and that is absolutely wrong to do.
If a driver is unhappy with Uber, they should just find another part time gig.
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To me it's scary to think that you could be a rider who always tries their best to be polite and a perfect peach to their driver, though sometimes needs help getting a lot of groceries home from the store or your bus simply did not show up to take you the ten-minute drive/hour-and-a-half-long walk to work, and you don't make enough money to buy the really expensive rides, but a driver who is having a bad day and doesn't like that you only needed what is ten-minutes by car can ruin your ability to get rides at all?
At what point does this become a penalty for kind, considerate folks that were given falsely bad ratings?
I often need Uber to get me to some places because I live in an area where public transit is spotty, rides are far between, and not always reliable, or the time it would take to get somewhere by bus is almost triple that of driving. It's really scary to think that it would take just a few drivers who dinged me for something I was not aware of, or even in co…To me it's scary to think that you could be a rider who always tries their best to be polite and a perfect peach to their driver, though sometimes needs help getting a lot of groceries home from the store or your bus simply did not show up to take you the ten-minute drive/hour-and-a-half-long walk to work, and you don't make enough money to buy the really expensive rides, but a driver who is having a bad day and doesn't like that you only needed what is ten-minutes by car can ruin your ability to get rides at all?
At what point does this become a penalty for kind, considerate folks that were given falsely bad ratings?
I often need Uber to get me to some places because I live in an area where public transit is spotty, rides are far between, and not always reliable, or the time it would take to get somewhere by bus is almost triple that of driving. It's really scary to think that it would take just a few drivers who dinged me for something I was not aware of, or even in control of to make this means of even living out here inaccessible to me.I had a 4.98 for a long time, but it recently went down to 4.74 for some reason I am entirely clueless on. I have broken none of these suggestions and only ever had to cancel a ride once. But tonight my roommate was canceled on three times when I ordered a ride for him, and I'm now concerned that this will become even more of a thing because my rating is now below a 4.8.
If drivers start a trend of canceling on us when we need them to be able to get to places, I may very well be forced to switch to Lyft, which is much harsher on my meager budget. The rides can sometimes get up to fifty dollars for a twenty-minute trip, stranding me somewhere for hours because I can't afford to pay that much. That's two weeks of groceries.
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This is a very interesting discussion. I have a 4.84 rider rating, and I'd like it to go up. I always tip, but I use the app --- but I'm seeing people say it's better to tip in cash; does it make a difference? I only use the app because I tend to use cash very rarely and don't have any on me, but if it makes a difference and drivers prefer cash, I'd be happy to use it. Thank you!
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The drivers do prefer cash, but that’s not what changes the ratings of you. See, drivers mostly rate you right after the ride and before moving on to the next customer. The problem? They rate you before they see how much you tipped or whether you tipped.
If you tip cash, they’ll rate you knowing you left a tip hence you may get a better positive ratings
Of course, you tipping in the app won’t prompt drivers to give you negative ratings, but you may have left an opening where they may think you may not.
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There’s something wrong with this picture. One shouldn’t have to “buy” a positive rating. The customer rating should not reflect whether you tipped or not. This whole thing smells dirty.
Both drivers and riders should rate on the experience. if a customer had a bad experience, he should leave a bad rating and NOT leave a tip. The drivers should not judge the customer for that. If they did, that would be retaliatory.
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Ahh, that is helpful to know, thank you! So I always make a point to rate and tip pretty much immediately as I'm walking from the car --- and I thought drivers saw that, but after reading some of the responses below, I didn't realize it can take some time for the rate and trip to go through, so that makes sense. I'll probably make a change on this. Thanks!
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If you are a bigger tipper, you should leave cash. You’d make the driver in a good mood and you have a better chance of scoring higher.
4.84 is fine though.
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Cash tip is a quick way to bring up lower passenger ratings for sure, specifically on Uber, as on Uber drivers have to rate passenger immediately.
On Lyft we have until next day, so I always check if passenger tipped on a long ride and if not will leave them a 4. If tipped (even a small amount) I will rate them 5 even if their behavior during a ride warranted a 4. Very rarely would I rate a passenger less than 4.
Good formula is $1.00 tip for every 5 minutes in the car - so 1 hour ride you would tip $12.00 - I think it is reasonable, I use this formula when I ride as the minimum guideline, though I always round up to nearest 5 or 0
If you are good passenger your rating should already be in upper 4's, of course not taking into account rouge drivers.
As a driver, I actually do not care if a tip is cash or through app.
For the passengers who intend to tip but are low on cash, they can hand driver a small cash tip and say "I will also add a tip trough the app"
I would imagin…
Cash tip is a quick way to bring up lower passenger ratings for sure, specifically on Uber, as on Uber drivers have to rate passenger immediately.
On Lyft we have until next day, so I always check if passenger tipped on a long ride and if not will leave them a 4. If tipped (even a small amount) I will rate them 5 even if their behavior during a ride warranted a 4. Very rarely would I rate a passenger less than 4.
Good formula is $1.00 tip for every 5 minutes in the car - so 1 hour ride you would tip $12.00 - I think it is reasonable, I use this formula when I ride as the minimum guideline, though I always round up to nearest 5 or 0
If you are good passenger your rating should already be in upper 4's, of course not taking into account rouge drivers.
As a driver, I actually do not care if a tip is cash or through app.
For the passengers who intend to tip but are low on cash, they can hand driver a small cash tip and say "I will also add a tip trough the app"
I would imagine this will establish trust and driver will most likley leave you a 5 star rating (if you did not actually deserve a much lower one during the ride), but ensure you do tip through the app:)
when we hear I will tip you through the app - this means no tip is coming, and some drivers may automatically fire off a 4 star despite you actually tipping through app later as you said while leaving the car:)
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I don't pick anyone up below 4.6, really there is no need to not have a good rating if you are a decent human.
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As long as you respect my car, do not get violent, and do not disrespect me... you will get a 5 from me. I used to wait or bend over backwards to get riders in the car or find them. I will no longer wait excessively... that is a cancel. If you are not where you said you were or do not answer when I call to find you... I will cancel. If I call and you are to drunk and incoherent, I will cancel. If you are on one particular street... which I will not pick up on because it has proven so dangerous... you can walk to the end of the block... or i will cancel. No ratings involved. I do hate it when people call an uber and the road is dangerous to stop on or blocks all traffic to wait... If you are disrespectful or treat me like a subordinate dog... you might get a bad rating. (almost never happens) my car is clean, I am accepting of all, and give great service above and beyond.
Despite great service, sometimes people have a chip on…
As long as you respect my car, do not get violent, and do not disrespect me... you will get a 5 from me. I used to wait or bend over backwards to get riders in the car or find them. I will no longer wait excessively... that is a cancel. If you are not where you said you were or do not answer when I call to find you... I will cancel. If I call and you are to drunk and incoherent, I will cancel. If you are on one particular street... which I will not pick up on because it has proven so dangerous... you can walk to the end of the block... or i will cancel. No ratings involved. I do hate it when people call an uber and the road is dangerous to stop on or blocks all traffic to wait... If you are disrespectful or treat me like a subordinate dog... you might get a bad rating. (almost never happens) my car is clean, I am accepting of all, and give great service above and beyond.
Despite great service, sometimes people have a chip on their shoulder or are trying to take advantage... and they will rate you a one...maybe they are racist, had a bad day.... someone left a tissue on the floor and you did not catch it... (yeah seriously) Or they want a free ride. (refund) maybe you just did not click... it happens. I have learned to accept it, but still try for a five every time. A single 1 rating will bring your average down.
Just realized, I do not look at ratings when I pick up a passenger. Perhaps I should and take notes to see if the ratings are deserved...
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I drive in the burbs of New Mexico and 4.5 is considered super low. That's bad. I havent' even seen it, then I have 4.91 rating, so maybe they keep me with better riders.
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This is an exceptionally intriguing conversation. I have a 4.84 rider rating, and I'd like it to go up. I generally tip, yet I utilize the application - - - however I'm seeing individuals say it's smarter to tip in real money; does it have an effect? I just utilize the application since I will quite often utilize cash once in a long while and don't have any on me, yet assuming it has an effect and drivers incline toward cash, I'd be glad to utilize it. Much thanks to you!
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I NEVER look at a rider’s rating and I always give all of my riders a 5 star review. I just don’t have the time to worry about either. As for tips, 90 percent of the time I don’t get tipped until hours later or even a day or two later. I appreciate them and always send a ‘Thank You’ to them right away. I have had great experiences working in the worst neighborhoods and terrible experiences working in the so -called best neighborhoods. I usually work in a tiny town but have worked in the biggest cities many times. There are good and bad people everywhere but 99% of the time people are GREAT to me. I have over 5000 trips with Uber and my rating is usually between 4.95 and 5.00. Right now it is 5.00 and I would like to keep it there unless it means not telling the truth about Ex-President Trump or anything else Conservative News lies about. I get mostly people that agree with me but occasionally not, that is why I received my last three one-star rating…
I NEVER look at a rider’s rating and I always give all of my riders a 5 star review. I just don’t have the time to worry about either. As for tips, 90 percent of the time I don’t get tipped until hours later or even a day or two later. I appreciate them and always send a ‘Thank You’ to them right away. I have had great experiences working in the worst neighborhoods and terrible experiences working in the so -called best neighborhoods. I usually work in a tiny town but have worked in the biggest cities many times. There are good and bad people everywhere but 99% of the time people are GREAT to me. I have over 5000 trips with Uber and my rating is usually between 4.95 and 5.00. Right now it is 5.00 and I would like to keep it there unless it means not telling the truth about Ex-President Trump or anything else Conservative News lies about. I get mostly people that agree with me but occasionally not, that is why I received my last three one-star ratings. Fortunately, they have now fallen off and I am back to 5.00! That being said, I believe honesty is more important than a few one star ratings. I must say also, I am NICE to everyone, regardless if they agree or disagree with me. Have A Great Day!
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I have a 4.89. I thin ka 4.5 is actually considered very low. Another thread I was just reading said that drivers wouldn't pick up someone with a 4.7! Crazy how skewed the rating system is.
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Mine is below 4.7. No wonder the icon spins and spins when I request a ride. I’m being treated like a hot potato.
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4.7 is not under 4.7 so majority of drivers will not pass you up. Many drivers though will not take any pools and shared rides so if that is the type of ride you request typically and are not located in an area with many drivers it may be the reason for longer wait times.
tip a few drivers in cash before exiting the car for next few rides and your score will jump up in no time
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I don't pick up anyone under a 4.8. When there is surge and it's busy (raining etc...), I only pick up 4.9 and up. Low scores means there are issues with the passenger and they probably don't tip at all.
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It doesn't really matter what rating you have though as a passenger. It's not like you will be deactivated. If you do something stupid and get complains from drivers, Uber may contact you but the ratings really don't mean anything.
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well, not so fast. If you have lower ratings, more drivers are likely to not accept your ride. You will also be matchd up with lower rated drivers. so there are disadvantages.
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If I am driving when a ping comes in, I am far more concerned with how far away you are than your rating level. Unless I notice it is super low. We only have a few seconds to accept a ride request before it moves on to the next driver.
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Passengers from other countries or cities where a lot of drivers are from other countries will have lower ratings even when they are great passengers. Lowest I had ever seen on a great passenger was 4.56. He was from Mexico city and his two friends laughed and laughed when I told him. They (like most passengers) had no idea. Lots of drivers downrate people for reasons other than behavior (race, religion, no tip etc). Whatever, I had an older couple that were 4.3 but a sheduled ride (see airport) so I took it. They were fine, polite, tipped but hsd no idea how to operate the app, or protocol for requsts, where to stand etc. Concierge ordered their ride in advance, some drivers don't like old people or are very impatient. I pay little attention unless there are other factors, (large group, drunk people, wierd locations, etc.)
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Yeah, it's like 15 seconds, thought it always feels more like 5.
Agreed on paying attention to the distance of pickup. That's an investment we have to make. Pure loss.
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4.5 isn't bad. I see it often on the weekends when I am busy. Not sure if "busy" has anything to do with it, but I feel like that's when I see it the most
You are right that I also see 4.3 and 4.4, and I do worry about those. Drivers often give 5 as long as the rider doesn't do something very stupid, puke in the car, or damage something. If you have a 4.3, that means that you get more 4 than 5. That is a red flag in my book.
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I find it hilarious when some passengers claim - I am nice, I am clean, I am courteous. And wonder why they have a bad rating. The fact is that Uber drivers rate on tipping and how long the ride is. I have seen my uber rating dip because I take a bunch of short trips. And I always tip 10% no matter what. Which idiot tips 15-20%? I am going to start giving one stars to all uber drivers from now on. If they can be irrational, then so can I.
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This is a disturbing trend indeed. The length of the trip is outside of the passengers' control. We are essentially being rated on how cranky the drivers are. Tipping is a reflection of the service it self. That's our form of rating them and if they rate us against that, that's a beginning of a vicious downward spiral.
This whole thing is doomed. When will people see?
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I think 4.5 is getting kind of low. However, like others say, it should be easy enough to get up. Maybe even mention it to your driver, most are kind, especially if you are too. Editted
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4.5 is very good rating and for a Uber driver just Good driving is not enough also important is attitude and behavior and how he is good in communication with passenger. and its effect on your rate always be cool with customer. that why passenger also enjoy the ride and give you full rating.
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Honestly, l have got some experience with Uber, didn't like that and after reading review l just confirmed it.
l tired another service that is https://atobtransfer.com/brussels-belgium/taxi-charleroi-airport/ and it was much better decision
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4.5 is pretty low, but it depends on how many rides the person has taken, just as any "average". If you had one bad incident where the driver submitted a 1 star rating, it could really impact your rating. Or sometimes it may be done on accident, but typically they will let you know if you get a low rating and give an opportunity to explain or potentially get it removed if it was a mistake on the driver's end. At least that's what's they do for when you accidentally give a driver a bad rating.
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I've never done any of the things listed as negative passenger experiences and I have about 4.5. I have told one or two drivers that were doing a horribly bad job that they were doing a bad job, though. If it's not okay to complain to bad drivers, then, maybe it's time to go back to taxis. What always blows my mind is the number of bad drivers who have "diamond" ratings. Also, there's no way for me to complain to Uber when, say, a driver refuses to pick me up at an Express Pool spot that the app made me go to, or cancels a ride a minute before pickup.
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Varies by city. Lowest I got so far is an Uber rider with 4.01. I declined as i wanted no part of that ride. Uber came out yesterday and said if rider rating is low they will get a warning . If no improvement they may get deactivated. I dont think they will deactivate riders though. They dont cate how drivers are treated.
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I have a 4.20 rating, and by the sounds of it I'm a monster! I've only every had 6 rides, 4 to and from airport, 1 short trip with 6 friends where we split and 1 Saturday night from a club (which was my first). So the 4 airports were from what I remember all pretty easy going, didn't talk with drivers as they didn't want to talk, 2 were from a Gatwick hotel to the airport itself and the other 2 in Basel, we put our own bags in the boot of the car. The late night trip was a 40min cross London trip, we were tired so we weren't loud and we didn't have food with us (pick up was a gay bar, so that may be a factor). Being from the UK and especially not being from London, I tend not to tip, although it seems I really should be, even though it's not in our culture per se, I've worked in the service industry, we don't expect tips here, they are just a bonus if you do. I just wonder if I can ever improve it, I guess with only 6 trips if I pull my finger out and get a few 5 ratings it should improve quickly.
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I don't get then why I only have a 4.64 rating. I tip a minimum of $5 a ride - 90% of the time in cash, on an average fare of $10-$12, never request a ride until I am 100% ready and at the pickup location, am always super polite, never have food or drink, etc., etc. The only special request I ever make is to ask the driver to pop their trunk, as I work in an art market so I usually have a couple of bags and a jewelry case (approx 18"x10"x12" so we aren't talking huge) - which I put in the trunk and take out myself.
I didn't start checking my rating til recently, so I'm not sure if the kinda low rating is recent or not - the only reason for it I can possibly think of is one ride that I had to cancel and rebook after the first driver pretended I wasn't her fare and took off and never canceled the ride herself or responded to my messages (I was playing along with her scenario that I wasn't her fare on the off chance I was wrong, so polite…
I don't get then why I only have a 4.64 rating. I tip a minimum of $5 a ride - 90% of the time in cash, on an average fare of $10-$12, never request a ride until I am 100% ready and at the pickup location, am always super polite, never have food or drink, etc., etc. The only special request I ever make is to ask the driver to pop their trunk, as I work in an art market so I usually have a couple of bags and a jewelry case (approx 18"x10"x12" so we aren't talking huge) - which I put in the trunk and take out myself.
I didn't start checking my rating til recently, so I'm not sure if the kinda low rating is recent or not - the only reason for it I can possibly think of is one ride that I had to cancel and rebook after the first driver pretended I wasn't her fare and took off and never canceled the ride herself or responded to my messages (I was playing along with her scenario that I wasn't her fare on the off chance I was wrong, so polite messages.) So after 15 of min of no further response after she drove off (had already waited 10 min before she arrived and pulled her "you're not my fare act) I finally cancelled. I think she pretended I wasn't her fare as she had a very small car and I would have had to put a couple things on her back seat, and in fact she didn't make her claim til I started asking if that was ok.
Stupid thing is... the next words out of my mouth would have been "and I have a towel to put under them to make sure your seat doesn't get dirty" (not that my bags are dirty, but just in case). And, that's also why I tip well- or at least I thought 45-50% cash tip (with a $5 min) was at least decent, esp considering otherwise I am a model passenger - as I know it takes an extra few minutes to put my stuff in the car and time = $.
So wtf am I doing wrong, or could the low rating be just from that one driver? I did report what she did to Uber as that was a lot of bullshit - if she didn't want to drive me she should have cancelled herself, or at least messaged me and pretended she couldn't get to me or some lie that at least would have prevented me from standing there for another 15 min after a 15 hour work day.
Btw, I also always give drivers a 5.0 rating, except that one chick. And as I live in a big tourist town and often get off work around 2am, the low rating does hurt me, as there are always a ton of drunk people requesting rides at that hour so I'm sure drivers think the rating means I must be one of them.... when in reality I am anything but! So what exactly is the point of being super considerate and giving good cash tips if I'm not going to be rated accordingly?
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I have only rated a rider 4 one time. He actually gave me a “1” because I was new and did not fully understand what to do when the Lyft app froze. Ironically he was a Facebook dev guy whom I dropped at the headquarters who should know that technology is not perfect. The important thing to remember for drivers and riders is you better have a good reason to give a low rating as for drivers your essentially saying they should be fired by rating low.
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Everyone remembers the first 1-star rater. Sorry, brotha. I've had 3 in the last year, and I remember each one.
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It's a real shame that as a business Uber doesn't seem to understand how to serve the customer, and the drivers act entitled like they're the ones who are the paying customers, nevermind the riders are the ones getting jacked on surge pricing.
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Did you explain that your app froze?
Not that it really helps, the 1-star rating will drop off after like 500 rides. A few months for some drivers.
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