This thread only illustrates how awful the ride-sharing industry is. I have a 4.52 rating for no apparent reason. I've had a few bad rides, which I'm sure resulted in 1-star ratings. All of these involved drivers who didn't speak much English, got lost or missed turns, and in one case couldn't find the pickup location so was calling me asking for landmarks and street names, which I didn't know. I'm in London where Uber drivers are just regular minicab drivers, many of whom share cars and PCO licences illegally. Now I read that some London drivers are giving all riders 1-star as some misguided protest. I always give drivers 5 stars unless they miss multiple turns, can't communicate basic directions in English, or drive unsafely. I tip, don't slam doors, don't eat or drink in the car, and I'm always on time to my rides. What my rating tells me is the system is totally arbitrary, unless I'm expected to just smile and nod as my driver takes me halfway around London for what would be a 10 minute trip with a real black cab driver.
RIDEGURU
This thread only illustrates how awful the ride-sharing industry is. I have a 4.52 rating for no apparent reason. I've had a few bad rides, which I'm sure resulted in 1-star ratings. All of these involved drivers who didn't speak much English, got lost or missed turns, and in one case couldn't find the pickup location so was calling me asking for landmarks and street names, which I didn't know. I'm in London where Uber drivers are just regular minicab drivers, many of whom share cars and PCO licences illegally. Now I read that some London drivers are giving all riders 1-star as some misguided protest. I always give drivers 5 stars unless they miss multiple turns, can't communicate basic directions in English, or drive unsafely. I tip, don't slam doors, don't eat or drink in the car, and I'm always on time to my rides. What my rating tells me is the system is totally arbitrary, unless I'm expected to just smile and nod as my driver takes me halfway around London for what would be a 10 minute trip with a real black cab driver.