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An Interview With a Rideshare Unicorn (4.99 Star Rating After 5,000+ Trips) [RideshareGuy]

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ippei
1202 Rider Driver Guru
 Posted 6 years, 1 month ago

Here's a super driver, Leon, who pretty much has a 5.00 star rating after thousands of trips.  As you may know, drivers must maintain a 4.6 rating to keep driving for Uber, and, with over 5000 rides, it sounds like he's been doing it consistently.

The RideshareGuy's interview Leon is interesting and has a lot to offer to existing drivers.  An excerpt and some high level tips are below. The recording and transcript can be found here

How to Become a Pro Driver

  • Get to know your city! Not only the streets, but also the landmarks and history
  • In your downtime, learn about events going on, construction taking place, etc.
  • Treats picking up pax like going on an important interview – car looks and smells good, Leon treats the passenger respectfully
  • Leon uses text-to-speech to contact his pax before he arrives – this sets an expectation for the passenger that they’re getting a thoughtful and thorough driver
  • Opens the door for pax if possible and always greets them with a smile
  • Want to be a better driver? Follow the ‘Golden Rule’ for your passengers and treat them the way you’d want to be treated

Chatting with Passengers

  • One thing that can be difficult, especially for new drivers, is understanding when to talk/not talk with passengers
  • Leon lets passengers control the flow of conversation – some want quiet whereas others want to chat, and he lets them lead
  • Body language is very important – it tells you a lot about what the pax want and don’t want
  • That’s not to say every ride is perfect! Leon has had incidents, and for the most part Uber has handled those incidents very well

The Missing Connection Between…

Read more...

Here's a super driver, Leon, who pretty much has a 5.00 star rating after thousands of trips.  As you may know, drivers must maintain a 4.6 rating to keep driving for Uber, and, with over 5000 rides, it sounds like he's been doing it consistently.

The RideshareGuy's interview Leon is interesting and has a lot to offer to existing drivers.  An excerpt and some high level tips are below. The recording and transcript can be found here

How to Become a Pro Driver

  • Get to know your city! Not only the streets, but also the landmarks and history
  • In your downtime, learn about events going on, construction taking place, etc.
  • Treats picking up pax like going on an important interview – car looks and smells good, Leon treats the passenger respectfully
  • Leon uses text-to-speech to contact his pax before he arrives – this sets an expectation for the passenger that they’re getting a thoughtful and thorough driver
  • Opens the door for pax if possible and always greets them with a smile
  • Want to be a better driver? Follow the ‘Golden Rule’ for your passengers and treat them the way you’d want to be treated

Chatting with Passengers

  • One thing that can be difficult, especially for new drivers, is understanding when to talk/not talk with passengers
  • Leon lets passengers control the flow of conversation – some want quiet whereas others want to chat, and he lets them lead
  • Body language is very important – it tells you a lot about what the pax want and don’t want
  • That’s not to say every ride is perfect! Leon has had incidents, and for the most part Uber has handled those incidents very well

The Missing Connection Between Drivers & Uber

  • Leon is obviously going above and beyond to make a connection with his passengers, but Uber doesn’t seem to do the same
  • Leon has shared his success (and his unique license plate!) with Uber, to no response
  • How can drivers feel like Uber respects and appreciates them?
  • For Leon, it’s overall about the passengers and the connection he makes with them – that’s what he likes the most about driving

Full article here

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