In the world of customer service, there are always great service providers, who go above and beyond, bad service providers, who seem like they’d rather be on vacation, and everything in between. One of the nice things about rideshare platforms is the ability to rate. Not only can a passenger rate their driver, but the drivers can also rate the passengers. No one wants a bad driver or a bad passenger; they’re both miserable.
Rating scales for both Uber and Lyft are one to five stars. It is custom to always give 5 stars unless your ride was less than …
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Uber Pro is a rewards program for Uber drivers that entitles drivers to cashback incentives, extra support on the road, and even help with college tuition! Through Uber Pro, drivers earn points by completing trips. Drivers can work hard to earn more points and climb to higher status levels, in turn earning better rewards.
Sustainability is only getting more and more important as the world gets “smaller”. In an effort to reduce corporate emissions and tackle climate change, Uber for Business is launching a new sustainability insights feature.
Through this new sustainability feature, Uber will provide corporate clients with a clear picture of their ground travel emissions. Participating organizations can access metrics such as total carbon emissions and the percentage of corporate travel trips taken on low emission alternatives, such as Uber Green, Comfort Electric and Uber Planet. These types of insights can help businesses better comprehend where they stand when it comes to …
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There’s a new safety concern for Uber drivers and this time it doesn’t have to do with data breaches or passengers. According to NBC News, some Uber drivers are concerned that they are unknowingly delivering drugs via Uber Connect, Uber’s relatively new courier service.
NBC News interviewed six drivers from the US and Australia who all relayed similar stories of transferring suspicious looking packages for customers. Are these drivers unknowingly couriering illegal substances?
Uber prohibits customers from using Uber Connect to deliver illegal items from alcohol to medication or recreational drugs, however, parcels are also required to be …
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We are frequently asked by our members why they have been overcharged by Lyft. Sometimes there is an easy explanation, a fee or toll that was unexpected, but other times Lyft has made a mistake resulting in a higher fare. Here are all the reasons you may feel you were overcharged for your ride and what to do in each situation.
This is perhaps the most common reason why people end up with higher fares than they were expecting. Lyft drivers are expected to use the outlined route and GPS to navigate to your …
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