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Another hiccup for Uber: Some drivers were being charged for giving rides [CNN]

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SmittenKitten
2098 Rider
 Posted 2 years, 9 months ago
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Smitten Kitten (SmittenKitten)
2098 Rider
Ride Scholar from Washington DC

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Whatever happened to driver shortage and outrageous prices?

(CNN Business)When a Chicago-area Uber driver checked his account balance after dropping off a customer at the airport on a Sunday morning in late May, he discovered something he'd never seen before: He was charged $2.20 for giving a 13.5 mile ride.

"On my 40-minute ride home, I was thinking about how I just lost money driving somebody," said the driver, Kurt, who asked that his last name be withheld for privacy reasons.

Kurt said he submitted a request in the driver app for a fare review but the company said his fare was calculated correctly. (Uber told CNN Business this was an automated response sent in error.) He called driver support, which indicated that agents were unavailable during the weekend. He sent a direct message to Uber Support on Twitter, which was met with generic responses.

https://edition.cnn.com/2021/06/16/tech/uber-software-bug-drivers-charged/index.html




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Comments

    {{ ratingSum }}
    AndrewCalam
    75
     2 years ago

    Uber algo gone wrong. Love the outcome.

    "It seems kind of weird to me that a company of this size can't fix this matter [on the spot] when you can clearly see what the problem is," said Novales. He told CNN Business he was unsure if he even received the credit, but either way feels it isn't enough. "Not only did I lose money but I didn't get paid for the trip itself."

    For his part, Kurt said he received multiple credits to his account after his experience went viral and caught Uber's attention: A $50 reimbursement for the trip, with an additional $150 for his troubles; a $36.67 payment, with an additional $25 for his inconvenience; a $25 payment, according to screenshots viewed by CNN Business.

    "I don't know how I feel about the resolution," he said. "I just feel like they really don't care about drivers."


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    Chelly
    88
     2 years ago

    What?! I have never heard of this before, this is insane. 

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