Lyft driver cancelling

I had a driver say he was arriving in four minutes. I got on the elevator. Before I got to the first floor I got a notification he had arrived and then an immediate cancellation. I later got an email that the driver cancelled because I wasn't following health and safety precautions. I couldn't get a response as to what I was getting a complaint about since I never saw the driver.  To top it off, they told me to reschedule and the price was now $16 higher than the first ride. Bait and switch. Poor customer service.