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What happens if your Uber breaks down?

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Anonymous
3460 Rider Driver Driver
 Posted 6 years, 5 months ago

The Guru Take

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    AsStibelDude
    668 Driver
     6 years ago

    If your driver claims his car broke down *before* the trip, be careful...  Some drivers do that to make the passenger cancel the ride so they don't have to incur the penalty.  

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      FlutterShy
      310 Rider
       6 years ago

      Aren't you a driver? You are giving away your secrets.

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    Barbie
    Driver
     2 years ago

    My son's Uber broke down on the way to the airport, and he and his two friends missed their flight. I realize things happen, but there is no way my son should have to incur the cost to change his flight when something related to the Uber driver's car malfunctioning occurs. 

    Thoughts? 

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    shawnpthompson0
     3 years ago

    Sure that's the case AFTER a ride begins. The other day my car broke down. Due to the fuel pump going out the very moment the passenger got in before I could hit the start ride. I apologize to the guy right away and called uber help and told them my car died. Support told me that since the ride had not technically started that he had to cancel the ride himself which would have cost him a $13 cancellation fee. He didn't have it in his account to cover a cancellation plus another ride so we were both stuck in a bad situation.  Him broke as well as my fuel pump going out. I told him that since he didn't have it in his account and his house was 15 miles away from where he worked that the only way I could get him back to his place would be about a half mile at a time then I would have to pull off to the side of the road turn the car off for a moment then restart the car and go down the road another half mile or so repeating the process until we reached his destination. It …

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    Sure that's the case AFTER a ride begins. The other day my car broke down. Due to the fuel pump going out the very moment the passenger got in before I could hit the start ride. I apologize to the guy right away and called uber help and told them my car died. Support told me that since the ride had not technically started that he had to cancel the ride himself which would have cost him a $13 cancellation fee. He didn't have it in his account to cover a cancellation plus another ride so we were both stuck in a bad situation.  Him broke as well as my fuel pump going out. I told him that since he didn't have it in his account and his house was 15 miles away from where he worked that the only way I could get him back to his place would be about a half mile at a time then I would have to pull off to the side of the road turn the car off for a moment then restart the car and go down the road another half mile or so repeating the process until we reached his destination. It was a ride from hell and not just because of the South Florida heat, we almost got hit by a pickup truck at a big intersection when my vehicle stalled. Luckily that driver was paying attention and swerved to avoid hitting us. Anyway after just over an hour I got him back to his place unharmed. Uber places corporate profits over human life. Then after I finally made it back home I called them and demanded that they give him a refund for such a horrible experience the representative I spoke to said the only way they could do that was to take it out of my pay so I told them just take the money since they care more for money than they do the safety of their customers and drivers. I am so disgusted by what they did. So needless to say I won't work for them until they can resolve this potentially fatal flaw in their organization. We both could have been killed that day. So f..k uber. Perhaps Lyft has a better policy for when a vehicle breaks down before the customer can get the door closed and their seatbelt on. 

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    Bigfrank
    447 Rider Driver Driver
     6 years ago

    Regardless of what the driver does do you really want to sit in a car with the engine off ??? Hello is your brain  on ???