Why do Uber and Lyft drivers become so angry when riders don't tip?

I don't get angry about it but it is sometimes annoying.

I think it is mostly because people do usually tip taxi drivers but Uber has trained riders not to tip rideshare drivers, first by telling them "the tip is included" then by telling them "there's no need to tip" after they were sued. People didn't just decide overnight to stop tipping drivers. Uber intentionally discouraged tipping to keep riders spending more of their travel budget on fares & less on tips.

I also find it annoying when riders promise a tip then don't follow through. But in this case I am more annoyed by the dishonesty than the not tipping itself.

Uber made a variant attempt to make it a cashless and tipless experience, but they miserably failed.  They had pressure from Lyft and drivers and they finally gave in.  There should be something to be learned from there.  Such a large and powerful entity like Uber attempted to eliminate tips but they couldn't.  That means that this tipping is not unnatural.  It was demanded by the market.  by the people.  It wasn't some weird concept generated or outlined by someone or some entity.

So, natural selection do its work.  This is the right direction, and we should all accept it.  Drivers are services personnel and they should get paid tips along aside hairdresser, bellboy, housekeeping, waitresses, etc.

I know there are people who are against tips in general or just the concept of it. I can see their argument on how the rates should be set to cover all costs and it shouldn't be pushed down to the passengers, etc.  Then the drivers argue they aren't getting paid.  Then people say that's not their problem, maybe it's Uber's.

However, I think everyone is forgetting one important thing about tipping.  It's meant to be there to reward the person for a job well done.  This is why you see it most often in the service industry.

Uber and Lyft driving is a service and some drivers can do a good job and some won't.  The amount of tip should reflect that.   Am I the only person who thinks people are blowing this discussion to unnecessary levels?

As a driver I've seen pasengers tip the baggage boy, the hotel guy that opens the car door and cab drivers. I tip the server at restuarants. I'm providing a personal service the same as other do, yet tips are not done very often. So drivers get a little angry when they provide personal service, help with luggage and groceries and not get tipped.

A tip is a gesture of thanks for the service.

The whole premise of tipping is absurd IMO. It seems demeaning and rude. Why can't the US just get on board with the rest of the world and actually pay service personnel what they deserve! I would gladly pay a few extra bucks in a taxi or for my burger if I knew I didnt have to tip.

There is a high turnover rate because drivers realize that their return on investment is not worth it especially in NYC . I run a small private cab service and all my customers tip well because I can develop relationships with them and they appreciate this kind of service . App companies cannot and are  not interested to do so which is why the star system is in place  Most people do not have clue of what customer service is and are satisfied with the star system .

How do you even know they become so angry?  Honestly, I am way over that.  I think many drivers believe on tip and demand it, but the expectation is totally a different thing.  I get tip on 1/3 of my rides, if that.  and they are enough to round off to the next five.  So a few bucks.

Are you brain dead ? The rates are so cheap that it is better to deliver pizza and get a tip than it is to drive tightwads .

It's the perception.  The non-surge fares are way too low to sustain a successful career, to the point that they are losing money unless they get tips.  That's how slim the margins are.

I am a driver, and I can say that this depends on where you drive as a driver.  If you work in the city and taking many short trips, the per mile rate really doesn't add up and I hear you don't really get paid.  (People are less likely to tip on a $5 ride, especially due to a large portion of that being a booking fee that goes entirely to Uber.)  Then you are often stuck in traffic which diminishes your per minute rate.  It's tough.

I drive in the suburbs, but in populated and busy areas such as the mall, where the trips are much longer.  My trips are more like 5 to 10 miles, and those definitely do work out much better.  and ironically, I get paid more tips in the 20~30% range.

Because you tip everyone else.  We get very low wages below minimum wage and get our car trashed by rude pompous passengers.

I blame Uber for this, but yeah, it's because the drivers are getting the bummed part of the deal.  The prices are set way too low, 1/2 as much as taxis, in order for Uber to sign up more users and to spread their dominance.  Drivers are paying the cost as the riders completely benefit.  

Uber must know that drivers weren't going to make enough money when they did the math and set the prices.  So they must be counting on how people will tip.  Have our "salary" be subsidized by the riders.  So, please, riders.  You have to tip for this business model to work.  It was designed that way by Uber.

Yes, it's the expectation.  That's where you are wrong.  At the time of sign up, we did our research and assumed we would be getting a certain amount of tips to rides.  Currently, the rates set by Uber are just too low for us to meet a decent wage.  We hear about all these promises on how much we would make (usually backed by amazing success stories that remind me of those pyramid scheme sales people), but the truth is that we won't be making $90K a year.

Ooohhhh, boy.  You just threw a firecracker in the snake pit.

You tip your bartender right? They get u drunk. Servers bring you food. You wouldn't dare forget to tip them right?  Oh the guy taking your drunk ass home safely or getting you to work on time? Catch an important flight on time? Fuck that guy. 

To all app drivers :  Understand that most app riders will not piss on a loved one if they were on fire.

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Let's be real here and I can only speak for NYC when Communist Uber rolled in and the rates were premium for that particular kind of service. The drivers were earning a high rates with bonuses with non slavery hours. The conduct of app companies and their riders is ungodly and disgraceful to say the least . Lyft went public so they could avoid all the labor lawsuits against them and as of this comment the stock is sinking and hopefully goes into the bowels of hell where it belongs.