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How to Dispute an Uber Charge

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Posted by: RideGuru Team Mar 01, 2022
Updated Mar 01, 2022

38 comments

Dispute Uber Charge

Do you have a ride or Uber eats charge you do not recognize on your account? Are you worried your Uber account has been hacked?

Luckily, Uber makes it simple to dispute a charge through their app, over the phone, or on their website! 

Before you start the process of disputing an Uber charge, it is important to make sure that the charge you are seeing is not one of the following:

  1. A Temporary Authorization Hold. Uber will sometimes place temporary holds on your card but they will remove this fee within a couple days.
  2. A Cancellation Fee. Uber charges riders for cancelling a ride last minute, depending on your reason for cancelling you may still be able to get your money back.
  3. Shared Accounts. If you share an account with family or friends, verify that they did not use the account before contacting Uber!


How to Dispute an Uber Charge

If the charge you are seeing is not one of the above, you can follow the below steps to request a chargeback.

Dispute a Charge via the App

  1. Open the Uber app and tap on the 3 vertical lines in the top left corner. 
  2. Select “Your Trips”, then find and select the trip you want to dispute.
  3. Scroll to the bottom of the screen and tap “Help”. 
  4. Then tap “Review my fair or fees” and select the reason for disputing the charge.
  5. Enter the required details and click “Submit”!

 

Dispute a Charge via Uber.com

  1. Visit https://www.uber.com and log in to your Uber account.
  2. Navigate to the top right corner and click “Help”.
  3. Scroll to the “Trip issues and questions” section and select the trip you want to dispute.
  4. Click on “Review my fare or fees.”
  5. Enter the required details and click “Submit”!

 

Dispute a Charge over the Phone

Luckily, Uber now has a 24-hour support line, simply call 800-593-7069 to speak to a representative.

Most often, by following one of the above methods, Uber will resolve the issue for you. However, if you are having trouble getting your money back through Uber, you can always contact your bank or credit card company to report the fraudulent charge.

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