Monica Castleberry (momof4)

Ride Expert from Philadelphia PA

Mom & Nursing Student by day Ride Share Driver by night always on the go
8198 Rider Driver

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Posts by momof4

Comments by momof4

  • Uber Drivers Lives Matter Too.  We are losing drivers to stabbings, shootings, etc...  All lives matter no matter occupation, race, religion, age, or any other category you can think of.

     In the end we all want to get home safely to our families, friends, and our furry or scaly little creatures we call our our family also.

    Love the idea for more safety features for riders but would be nice if they would help the drivers out also. I cannot understand why Uber & Lyft  dont have riders sign up with valid ID (passport, drivers license, non drivers license) and a debit or credit card. The only thing I can see is people who are not legal citizens wouldnt be able to sign up on platform. Although here in Philly and a few other cities (not sure how many) will give ID's to anyone even if you are hear illegally no questions asked for 10.00. Any other safety suggestions any other drivers or passengers care to share? Would like to hear your thoughts on this. 


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     4 years ago in  Do drivers crave conversation?

    Some drivers do like to talk. Some don't. I find it awkward sometimes when there is total silence on longer trips or rider sits upfront and doesn't say a word.  When the rider gets in we exchange greeting, I ask how their day is going and they give me one or 2 word answers I then assume they dont want to talk. If they are on their phone, laptap, or have headphones in I assume they dont want to talk also. However some drivers may find this as rude behavior even though to you its not. I always felt like I was doing something wrong if people just sat there and never said a word. Over time I learned sometimes the rider just wants some peace & quiet. They are paying for the ride so its up to them. Try saying something "had a hectic morning looking forward to listening to some music" or "i dont want to be rude but I have some emails to catch up on". That may put some drivers at eaze or take the guess work out of should they make some conversation. You may feel awkward holding a conversation but they may feel awkward not holding one. It can be difficult at times reading a stranger and what they want or dont want.

     I am willing to bet  (with no conversation) some of your drivers are assuming you wont tip or you will rate them under 5 because your not talking.  Try what I suggested above & see what happens. If ratings dont go up then some of your drivers may be giving you under 5 stars on just an assumption you wont tip. I don't agree with them nor do I ever assume as I've had tips show up 2 weeks after the trip. I personally dont rate riders under 5 stars for not tipping but some drivers do. Quick question. Do you take Lyft or Uber? If its Lyft its most likely because of not tipping.

     BTW your rating isn't bad trust me its rare to see a 5.0:) Dont stress over it. Drivers stress over our ratings because we get deactivated below a 4.60. You would have to do something really bad as a rider to get deactivated:)


  • They try to control drivers by implementing these so called "rewards". They give us little perks then a few months later get rid of the good ones and leave us with the garbage. There is a price to pay to get those rewards and they benefit Uber and Lyft not the driver. Thankfully I never depend on them so when they take them away I am not losing anything.

    Just like Uber comfort for riders. You can tell your driver ahead of time you dont want them to talk to you during the ride and you want the AC or heat on in the car. They are a slightly bigger car also. Of course they charge you for this. Driver dont make the extra $ just Uber. You can just order XL for more room, most drivers know to be quiet or will be quiet if you ask, same with AC and heat just ask.   


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     4 years ago in  Uber Copter is now available for everyone!

  • I worked in Personal Injury back in the 80's & 90's as a Medical Assistant. Also very closely with the lawyers, chiropractors, pharamacist, medical equipment companies, specialists etc... Everyone was making big $ back then.  Everywhere you turned someone was paying someone else for "referring" someone involved in an accident. Right down to tow truck drivers. Thats a whole other topic:)

    There is one thing I can tell you from business experience and personal experience GET CHECKED OUT. If you dont go right after the accident to the ER at least follow up with your doctor in the first few days. If you dont have a doctor you see speak to your attorney they can recommend one.  You may feel ok after the accident but wake up in the morning or a few days later feeling aches, pain, stiffness, or worse. If you wait a week or 2 it will look bad. I have been in small accidents and big accidents. Sometimes those smaller ones caused more pain and injuries than the bigger ones. Sometimes I was fine after the accident or so I thought. Once the adrenaline, shock, and nerves wore off you go to bed & wake up to stiffness and pain the next day or 2 after the accident. You may have a pre existing injury that hasnt bothered you in 10 yrs until you go to get out of bed the next day. Unfortunately you cannot predict what damage an accident can cause. You may be out of work for days, weeks, months, even years. You may think its just soft tissue injury you will be fine. What happens when you get an MRI and find out you have a few herniated disc? Radiculopathy, sciatica (nerve pain). These things can cause you to lose time from work, difficulty doing normal day to day things, and enjoying time with your family. That ER visit or visit to your doc in a day or 2 much better than not going. Losing that paycheck on top of your injuries is very difficult not just on your physical health but your mental health. There are so many things to consider. If you are out of work for 3 mths is your employer holding your position until you come back? Mine didn't. Lost a good job with good pay. The list goes on. Unfortunately in todays world you need to cover your @$$. The person that caused the accident is covering theirs. Dont be the one they are taking advantage of. I am not an atty just someone who got screwed more than once in these situations and they weren't my fault. Seen many others get screwed back in the day. Good luck hope all goes well. 


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     4 years ago in  Uber Copter is now available for everyone!

    Can you click "pilot dont talk to me" or "make sure its 68 degrees when I get in". Oh wait thats an extra $50 for Uber's pocket nothing for the driver. Lol


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     4 years ago in  Uber Copter is now available for everyone!

    They still have to Uber to the Helicopter and Uber after they get off. Seems like it doesnt save time either. They are getting desperate to make money. Dara is going to start Uber Hookers or Uber RV next. 

    Did you see where they started a Pilot where riders can audio our conversations with them to send to Uber? Different states have different laws. Rider would have to tell us they are recording but not all states. Its going to come down to drivers not saying a word to riders other than Hello and goodbye. If we use the wrong pronoun we will be deactivated because they have us on a recording. This is just getting utterly ridiculous. All because Uber and Lyft dont use better background checks or let drivers with records slip through the cracks we all have to suffer for their mistakes.

     I have decided to block all rideshare from my news feeds, stay off You Tube (music only on you tube), and all ready opted out of a few rideshare FB groups. I have so had it.  It's annoying, ridiculous, and too negative. Ill call it quits when I start making under $20 per hr after expenses. All the other BS dont matter. No one knows how all this will play out other than maybe the drivers getting screwed even more. 


  • Lyft's program just like Uber Pro was put out to control drivers. Both programs force drivers to keep a 90% acceptance rate, 4.85 or higher rating,  and low cancel rate. I get the rating & even the low cancel however acceptance rate is BS. I have the same request especially on Lyft ping my phone 3/5X over a 20 min period. If I decline it once why keep sending it? Obviously I dont want it. Name can be fake, rating can be low, or they want me to travel 15/35 min just to pick up rider (BTW) not being paid at all to get to rider 30 min away. They can keep Uber Pro which they have taken away any decent perk it had & left us with BS. Lyft will do the same. I can only assume they do these things so new drivers think its great to drive for them. While all the drivers that have driven for 6 mths or more know all the BS they pull. Thats why neither company cares that they have new drivers all the time. Thats why service is on the decline. Decent, respectful drivers are getting harder & harder to find. The things my riders tell me about other drivers is absolutely ridiculous with some of the things they pull. Uber and Lyft were great ideas. Riders are hooked so they will continue to use these services. Just sucks that things went the way they did. These two companies have power/$ hungry CEO's that care nothing about the drivers. Riders are slightly above drivers because Uber & Lyft will believe them first in almost any situation. However they will rip riders off on their fares when they can get away with it. They do it all the time. Then they let the riders thinks the drivers are making all the $. Dara thinks our "society and the government should be responsible for drivers to make more $". Dara needs to Uber back to Iran where he came from and see if he would make his $46mil + there. 

    Standard mileage rates are .58 per mile.  Lyft has managed to lower drivers rates in many markets below that .58. In FL new drivers can only drive for Lyft if their vehicle is a 2017or newer. Who in their right mind will sign up for Lyft? You can still make money if you drive for both Uber & Lyft, know your market, and have a plan each day. However it is getting more difficult as each week passes. With the rate decrease and having to have a newer vehicle I do not see how drivers can make $ on Lyft. So far my market hasn't been affected but I know it is coming. I know for many this has turned into their sole source of income for various reasons. It sucks that these drivers may end up out of work and nowhere to turn to.  If Uber and Lyft would've just raised drivers rates and made riders sign up with valid ID most drivers would be content. So instead they take a bigger percentage, take away bonuse, quest, and lower surge or it doesn't exist at all. They are now spending millions of dollars to fight AB5 and that is just 1 state. They had to give into NYC also. What happens if every other state follows? Will Uber & Lyft survive? IMO Not likely. I dont think rideshare will disappear but you may be requesting companies other than the U and L. Beware, be prepared, & have a back up plan if possible.  Uber & Lyft are definately getting bumpier and filling with major potholes if not sink holes. 


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     4 years ago in  Uber just launched an app to connect temp workers with jobs

    What do they do take 52% of your earnings when they connect you with the temp job:) then after few weeks they are taking 50%. You see Lyft now has a program like Uber Pro? Gotta laugh because of course you have to maintain a 90% acceptance rate. I dont think I ever had 90% on Lyft and never will. The other night got a trip on Lyft 35 min to pick up. Yeah right big fat DECLINE! It was a long trip but no way was I traveling 35 min to get them. At least on Uber 20 min long pick up is $9/$10. Uber has never sent me a request more than 25 min away.


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     4 years ago in  Uber Copter is now available for everyone!

    I'll be nice and let you check it out first:) Not only do we have to worry that the pilots are not criminals that could take its riders to a deserted island, rape them, hunt them, and use them for fish food. We also have to worry they are safe, can actually fly a plane because lets face it in todays world you can fake documents:) Another big concern is if the pilots are from NY do they fly like they drive? Lets face it NY drivers are awful!!! Other concerns are a helicopter crashed in NY a few months ago.

    Are they clean, do they smell good, does the pilot talk too much, will he/she let you play your own music (do they have an aux cord), will they mind making stops dropping off my 4 friends who are only a block away? Can we bring 5 people even though it may only fit 4, do kids need to bring car seats, can you pick them up even though they are 15 yrs old? Do they have water and snacks? I would not want to be a pilot flying for Uber. A few good things riders (flyers) cant say you blew a red light or stop sign:) Wonder if there will be idiots complaining how the pilot flew? We know riders that dont even have a drivers license or drunk riders all seem to be 100% great backseat drivers. Hopefully they carry air sickness bags:) Wonder how much that cost if you throw up on a helicopter ride. Uber cant keep drivers lets see hiw they do with Pilots. Lol This paragraph obviously I am joking:) 

    Would be nice to hear from someone who takes one though. Wonder what rates are? Guess i should read article to see if they are posted.


  • Some of the rides I get are crazy. If someone sat and watched me on GPS that would be like "is she an idiot" lol ? Had one few weeks back that I could see on Waze that a cop car was sitting at my pick up location. I' just shook my head and for the remainder of time imagined WTH I was getting into. Hubby, wife go tubing wife discovers keys got lost in Delaware River. They get his car which breaks down on a dark, busy, 2 lane highway. Pick female up get halfway to destination (her car) she fogot the keys to her car back at pick up location and she has the only cell. We couldnt figure out how to add stop or change address. Just headed back before tow truck left. There has been some other wacky things that happen also. Uber hasnt questioned me YET. Thats why I have dashcam. 


  • Serg they do that in India. Was talking to a tider just last week. The driver ended up in a dark deserted road that he shouldn't of taken (just a mistake). Uber called him in seconds to ask him if all was ok. 


  • Serg is correct. 

    Just an FYI (newer feature in my market for both rider & driver) Uber allows riders to rate and tip the driver in their rider app while still on their trip. It's nice because we can personally thank the rider if we see it before they exit our car. Uber does send a little thank you message. However I  would love it if Uber would allow us to send a message to the  rider to thank them personally. I appreciate each & every tip regardless of the amount. They all help especially when gas price increase or Uber & Lyft cut our rates.  Passengers can send drivers a badge or a note but drivers cannot send in to riders. Hoping that will change one day:)


  • I put a video link in the comments thst explains how it will work. It was tested in FL market but somehow made it to NJ on my app 3X. I couldnt start the 1st one it happened on. Knowing Uber tracks me I took my riders. However I couldn't actually start the trip.  It did work when I got to destination. I was able to start, end it, and get pd. The other 2 worked out just fine. No issues took an extra 5 to 8 secs.  Will it help? Some people not all. If they are completely trashed will anything help? I doubt it. It is time riders wake up and realize if they are so drunk they cant do the simple safety checks (pic, license plate, make, model) they need to  have a DUF:) with them (Designated Uber Friend). There was a movie called DUFF (Designated Ugly Fat Friend)  They are also adding an Ultrasound Scan barcode and one other thing. They need to make it more safe for drivers also. Another driver was just injured by a passenger. Uber and Lyft need to step it up but its not their fault that criminals are out there looking to grab someone. These POS will find a way regardless of Uber or Lyft. Dont think its a total waste.




  • 100% agree with Serge.  


  • People who are in a rush or are drunk never look at the license plate. So apparently fir them its very difficult:) When Uber was testing the code in certain areas in FL it glitched and hit my phone on 3 trips. Funny thing was the 1st time Uber phone support didnt have a clue to what I was talking about. I had to explain to them of course they were still clueless. It didnt work the 1st time but i think it was my passengers fault. Thankfully when I got to destination it let me start trip, end trip, and I got paid. The 2 X after that it worked just fine. I swiped start trip, it came up to "send code", once i swiped that you heard riders alert, rider gave me code, I entered it, off we went. No issues it took less than 5 seconds. From what article says sounds like rider will pick if they want code. If they say yes Uber will send and then will be entered once rider gets to car. I am sure there will be a few glitches but once they work them out should be easy enough. The alternative is much worse at least in the state of NJ they want our pic, name,  make, model,  tag,  displayed along with U & L signs and bar code displayed in front and back windshield. So ill take the code over that disaster. 


  • Since day 5. Lol


  • Drivers, these pool rides are getting worse. They make Uber and Lyft all the $ while you are left with peanuts. I get its hard to strike because we all have bills to pay but stop accepting pool rides. Two months ago a driver had a pool passenger went to pick up another pool passenger who turned out to be a drug addict. He shot and killed both the driver and female passenger for no reason. Stop accepting the pool rides. Another driver was just robbed a gun point along with his 2 pool passengers.  Is it worth an injury or your life? If drivers were to decline all pool rides Uber and Lyft would have no choice but to get rid of pool. NO MORE POOL RIDES, NOT WORTH THE AGGRAVATION.  BTW it also seems to lower your ratings. When I stopped pool rides my ratings went up. Many (not all) drivers will agree. 


  • What a total disgusting POS. Sucks she didnt have a Taser. Although according to Uber's TOS we cant carry weapons. Personally rather be judged by 12 then carried by 6 or be deactivated by Uber then 6' under. Then the police tell her Uber isnt cooperating. No doubt because they dont care about drivers. I am sure this POS is still requesting rides. What I dont understand is how Uber can get away with not cooperating with Police. Sounds to me like police officer who showed up didnt want to do his job. Maybe Uber does give Police a big run around and cop thought it wasnt a big enough crime to be bothered. Whatever the reason Uber needs to empty the trash. They deactivate drivers at 4.6 & they threatened to deactivate riders with low ratings but havent heard of 1 rider getting deactivated. I am still getting request for low rated riders (4.19 to 4.49). I decline any and every rider under a 4.50. Every driver who has been assulted by a passenger needs to come forward get their story out to the press and then file a class action lawsuit especially if riders ratings are low. 



  • When the young woman from NJ was killed in SC I had emailed Uber about using this along with a few other drivers. We know they dont listen to us so no doubt it wasnt from our emails:) However it is a good idea.  The pin code has come up on my phone on a few trips. When it worked it was a great. It also will prevent riders from getting in someone elses Uber. We all ready are asked to take a selfie every so often. The Ultrasound Tech is also a great idea. Unfortunately none of this is protecting the driver other then we wont pick up the wrong passenger or a person who didnt even order an Uber.