Brian Cooper (BrianCooper)

Ride Apprentice

4

Activity

Posts by BrianCooper

No posts found.

Comments by BrianCooper

    {{ ratingSum }}
     4 years ago in  My Uber driver charged me a wait time... Wait for what?

    First, any driver on here running their about they do not know what is going on should shut up. You know the rules better than the Consumers and yes, use them to your advantage. There are a percentage that do not, and that is called integrity. Now we just went through arbitration for fraud and lost. Lost with the investigators from the bank ruling in our favor, screenshots of the ride this year and of the same ride last year. You knoe3 what the prices were in line. Uber tried to charge us $7.70 more. The arbitration was done by Uber's business partner AAA. Think, a company with mandatory arbitration uses one company. They pay this company per arbitration. How many times can you rule against Uber and keep the partnership? Oh, the fraud? Uber charged our account, then once the price of the ride changed said they tried to charge our account and could not. We had fraud once before so we have a tight security, especially when a company tries to charge multiple times. So uber goes onto the app, changes the method of payment to a card we had never used on Uber, did not pre-auth but did debit the amount. Backdated the transaction to the day of the real transaction and never told us. This is against the law. So I have recently gone through and looked at 21 rides out of 800 rides since starting this journey. 2 were the correct fare, only 2. The shorter rides were all wrong. Here is the formula and how it breaks down...

    Base Fare = $.40

    6.43 miles x $.95 = $6.10

    time = 12.34 minutes x $.09= $1.11

    BOOKING FEE = $2.25

    i CAN GUARANTEE THE AMOUNT ON RECEIPT YOU RECEIVE AND THE AMONT ON THE APP DO NOT MATCH EVERYTIME