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FAQ

About RideGuru

How does RideGuru calculate the fares?

RideGuru's fare calculations are based on a proprietary algorithm that takes into account a multitude of considerations. We utilize taxi rates from over 1000 localities spanning the globe as well as rideshare rates from over 10 different worldwide companies. RideGuru incorporates not only the distance and duration of your trip, but also factors such as traffic patterns, driving speeds, urban density, and possible wait times. Our estimates are carefully calibrated based upon actual fares submitted by our staff and our users.

How accurate are RideGuru's fare estimates?

As mentioned above RideGuru's fare calculations take into account a multitude of considerations. Estimates are not based solely on the trip distance and duration like other calculators available on the web.

We only use up-to-date rates on RideGuru and our team constantly monitors all rates for accuracy.

Your actual fare may vary depending on unforeseen factors, such as inclement weather, unusual traffic congestion, and even your driver's driving habits; however, under normal driving conditions, our fares are known to be very accurate.

How many Rideshare services does RideGuru support?

RideGuru currently supports 11 Rideshare services plus traditional taxis!

How many countries is RideGuru currently available in?

RideGuru currently estimates fares in 73 countries!

How does RideGuru map the routes?

We utilize Google Maps to build out the route map for your trip.

Any disclaimers?

Yes. RideGuru is for reference only. The estimates can vary from your actual fare, depending on unforeseen factors, such as inclement weather, unusual traffic congestion, road constructions, and even your driver's driving habits.

Are the estimates on RideGuru per person?

No, the estimates you see on RideGuru are per car ride. This means that if you choose a car on RideGuru that can fit 4 people, the estimate you see will cover all 4 passengers.  This is true with taxi fares as well, but some cities and companies charge "extra passenger fees".  These are flat fees for the wholr trip, say $1.00 for each additional passenger, and will not multiply the fare.  The only exception to this is shared or carpooling services like UberPool.

Friends, Advertisers, and Partners

I am an owner or employee of a rideshare company and I would like to include our estimates on your site. Who do I contact?

Please contact our support team to discuss adding your company to our site. 

I would like to advertise on your site, who do I contact?

Please contact our marketing department to discuss our advertising opportunities. 

I am a member of the press, who do I contact for an interview?

Please view our press page, where we have provided the appropriate contact information. 

I would like to join RideGuru on Social Media!

Please do, we love meeting new friends!

Facebook, Twitter, Instagram, LinkedIn, Pinterest, Youtube 

 

RideGuru Usage Questions

The site is not working. I think I found a bug. What do I do?

Please contact our support team who will be able to help solve your issue asap. 

I don't see the city I need on RideGuru! How can I add it?

Please contact our support team to discuss adding your desired location. 

I do not agree with the fare estimate!

We apologize. We try to provide you with best estimates with the most updated information and routes; however, there are various factors that affect rates, such as traffic, increment weather, construction, availability of flat rates, service fees, surge pricing, and tolls. Any of these factors can change the fare drastically. Help us to continually improve RideGuru by submitting your cases here.

The route is inaccurate when I enter a location name, e.g. 'Hilton Garden Inn.' Do I need to enter an actual address?

No, RideGuru can accept establishment names. This works well with unique locations such as airports. However, if there are multiple locations with the same name, despite its best attempt, RideGuru may point you to a different/incorrect location. If this occurs, we recommend you enter the city and state names. If you are not sure of the city or state, you may also use the 'near' keyword, where you can enter something like, 'Hilton Garden Inn near Toledo, OH.'