I have the same problem. I’ve been a diamond driver ever since the rating began. Since COVID has come along it has become impossible to keep that rating unless I accept many of the trips where I have to drive 5 up to approximately 15 miles just to pickup the passenger. I have dropped down to the platinum rating and it looks like I’ll lose that rating in a couple months. Customer support is a joke over the phone or in person at the hub. Full time driver since 2016 with over 18,000 trips.
RIDEGURU
I have the same problem. I’ve been a diamond driver ever since the rating began. Since COVID has come along it has become impossible to keep that rating unless I accept many of the trips where I have to drive 5 up to approximately 15 miles just to pickup the passenger. I have dropped down to the platinum rating and it looks like I’ll lose that rating in a couple months. Customer support is a joke over the phone or in person at the hub. Full time driver since 2016 with over 18,000 trips.