Lyft charged me $267 for an 18-mile ride from JFK airport to Midtown Manhattan which is more expensive than flying from NY to LA. My other friends who were with me at the airport used other apps and they paid only $50-90. I tried to dispute the fare because the upfront quote on my app initially wasn't this high. (Who would want it when you know you would have to pay this amount of $$$ for an 18-mile ride in the first place?) But the only answer I heard back from different customer service team members was the upfront price was not changed and I'm not overcharged either. I regret that I didn't take any screenshots of the initial upfront quote as a piece of evidence. I'm leaving this comment hoping others don't have this awful experience and deal with their CX team which was not helpful at all.
RIDEGURU
Lyft charged me $267 for an 18-mile ride from JFK airport to Midtown Manhattan which is more expensive than flying from NY to LA. My other friends who were with me at the airport used other apps and they paid only $50-90. I tried to dispute the fare because the upfront quote on my app initially wasn't this high. (Who would want it when you know you would have to pay this amount of $$$ for an 18-mile ride in the first place?) But the only answer I heard back from different customer service team members was the upfront price was not changed and I'm not overcharged either. I regret that I didn't take any screenshots of the initial upfront quote as a piece of evidence. I'm leaving this comment hoping others don't have this awful experience and deal with their CX team which was not helpful at all.