I did that already and got a form letter response this morning (reposting from above) which got me no answers.
"Thank you for bringing this to our attention. The safety and well-being of everyone who uses Uber is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are following the guidance of public health organizations.
If you have more questions or concerns about your health status, we recommend you contact your local Department of Public Health office or licensed medical professional"
I finally got a response from Uber. My question was simply what does it mean to be flagged in their system? Here was my response:
"Thank you for bringing this to our attention. The safety and well-being of everyone who uses Uber is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are following the guidance of public health organizations.
If you have more questions or concerns about your health status, we recommend you contact your local Department of Public Health office or licensed medical professional"
Thoughs? Am I wrong to think that people who are traced/flagged have the right to know? Maybe I'm overreacting but this seems like a public health risk to me.
I don't pretend to know the law here. But I feel strongly that they had the ethical obligation to notify me. I don't care which driver it was but just a notification that I was potentially exposed would (and has now) dramatically impacted my behavior. As I said before, I am in daily contact with highly vulnerable populations who are immunocompromised. This goes beyond just family and friends. Also, I don't understand why they won't simply answer the question of what that flag even means. I've asked 3 times now and gotten silence in return. So, I went and got a test today out of an abundance of caution and I'm self-isolating while I wait for results. This may seem overkill but in the absense of any answer from Uber it seemed the responsible thing to to.
Thank you for your response. In the meantime I'm sitting at home not going to work while waiting for an answer from Uber support as to exactly what happened. I work with extremely vulnerable populations and if I've been exposed, it is critical that I know what happened. I don't want to make too many assumptions before I get an answer from Uber but if I was contact traced, I feel like it would be Uber's responsibility to notify me officially. If not, what's the point of contact tracing in the first place?
They replied (or a bot replied, I'm not sure which) saying they have escalated the issue to the "appropriate team". In the meantime, I have no idea whether to go to work in the morning. Right now I'm guessing no.
I was just told verbally by my driver last night that it was showing in his app. I looked on the Uber website but couldn't seem to find a way to contact them to ask. So far it hasn't impacted me but I don't know when exactly I was flagged.
Thank you for the link. This was helpful but what I don't understand is how I got flagged. I'm not aware that I've ever been exposed to Covid. If Uber has somehow contact-traced me to some sort of high risk event I would think they would notify me?
I have no idea, which is why I'm posting. I was just told this last night. The driver picked me up and he told me I was flagged but he didn't seem to know what it meant either.
RIDEGURU
Thanks for the offer and your efforts Lilly,
I did that already and got a form letter response this morning (reposting from above) which got me no answers.
"Thank you for bringing this to our attention. The safety and well-being of everyone who uses Uber is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are following the guidance of public health organizations.
If you have more questions or concerns about your health status, we recommend you contact your local Department of Public Health office or licensed medical professional"
I'll try another way.
Appreciate the assist.
I finally got a response from Uber. My question was simply what does it mean to be flagged in their system? Here was my response:
"Thank you for bringing this to our attention. The safety and well-being of everyone who uses Uber is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are following the guidance of public health organizations.
If you have more questions or concerns about your health status, we recommend you contact your local Department of Public Health office or licensed medical professional"
Thoughs? Am I wrong to think that people who are traced/flagged have the right to know? Maybe I'm overreacting but this seems like a public health risk to me.
I don't pretend to know the law here. But I feel strongly that they had the ethical obligation to notify me. I don't care which driver it was but just a notification that I was potentially exposed would (and has now) dramatically impacted my behavior. As I said before, I am in daily contact with highly vulnerable populations who are immunocompromised. This goes beyond just family and friends. Also, I don't understand why they won't simply answer the question of what that flag even means. I've asked 3 times now and gotten silence in return. So, I went and got a test today out of an abundance of caution and I'm self-isolating while I wait for results. This may seem overkill but in the absense of any answer from Uber it seemed the responsible thing to to.
Thanks, nothing on my end. They have gone silent.
Thank you for your response. In the meantime I'm sitting at home not going to work while waiting for an answer from Uber support as to exactly what happened. I work with extremely vulnerable populations and if I've been exposed, it is critical that I know what happened. I don't want to make too many assumptions before I get an answer from Uber but if I was contact traced, I feel like it would be Uber's responsibility to notify me officially. If not, what's the point of contact tracing in the first place?
They replied (or a bot replied, I'm not sure which) saying they have escalated the issue to the "appropriate team". In the meantime, I have no idea whether to go to work in the morning. Right now I'm guessing no.
I sent them a direct message on Facebook asking if they can explain. I'll keep this thread posted if they respond.
yes
Thank you. That's helpful and all makes sense except for the part where I wasn't informed I was exposed. That seems like something I should know, yes?
I was just told verbally by my driver last night that it was showing in his app. I looked on the Uber website but couldn't seem to find a way to contact them to ask. So far it hasn't impacted me but I don't know when exactly I was flagged.
Thank you for the link. This was helpful but what I don't understand is how I got flagged. I'm not aware that I've ever been exposed to Covid. If Uber has somehow contact-traced me to some sort of high risk event I would think they would notify me?
I have no idea, which is why I'm posting. I was just told this last night. The driver picked me up and he told me I was flagged but he didn't seem to know what it meant either.