I would say it's more to protect themselves above any & all and if the drivers "get thrown under the bus" so to speak, then Uber snaps their fingers and poof, no longer driving for Uber now they're in the clear. But Twersk77's point that's falling on deaf ears is the exact same situation that I had last night. I used to drive in Nashville and moved up here recently, so all of my pay information was already in the system and was confirmed by a support person on the phone...See, in the app, all of that information is not shown but for some reason the support guy could see all of my information without the "xxxx" marking out vital and important information. So I asked the support person, "you're telling me that where you (to the support person) can see all of my payment information but I can't"? Here I am on my iPhone, in my car and there's no way for me to change my own payment information because Uber is going to think that sometime within the last 20 seconds to one minute of dropping off an Uber passenger using their app now all of a sudden thinks that my financial information has been hacked." LoL, that's rediculous that Uber's solution to that situation is to without money that you just worked for from you for 48 hours. Any response from any "NORMAL" human being that says "oh Uber does it for your protection" should be slapped. Give me your address, I'll drive to where ever you are, slap you for agreeing with such dumba$$ policy and then charge you using Lyft's platform for having to knock some sense into you. Uber is not the only rideshare company out there people but for some reason it's always Uber I hear about when you hear or read something about a rideshare company did something stupid again...Sure everyone & every company will make mistakes throughout it's time but the differences between great companies and those that won't even be in business in 2 years is very simple, it's called "CUSTOMER SERVICE" and the lengths that those great companies will go to just to make the CONSUMER happy. Drivers & Riders are both the "consumers" when it comes to ridesharing. Just wish Uber put in the same level of customer service that Lyft does or even better, puts the same level of customer service that I provide to anyone who steps one foot in my bad @$$ Buick LaCrosse. When I drop my riders off, I simply say "hold on, gimme one sec" I get out roll around the front of that whip, open the door and say "thank you, have a great day/night". If I'm taking a single rider, I dont't force them to sit in the back, that's what taxi's do. I open the front door and say "you can sit up front if you'd like or you can ride in the trunk" kidding of course but by doing that I'm already making the trip for them fun and less stressful. Plus they get to pick the music using that nice built in touch screen for selecting music (any music you think of it's loaded onto the 250 GB hard drive stashed in trunk) or select something from XM or use one of the two cables needed to connect any Android or iPhone....So I say again, it's about Customer Service - Mike Drop.
RIDEGURU
I would say it's more to protect themselves above any & all and if the drivers "get thrown under the bus" so to speak, then Uber snaps their fingers and poof, no longer driving for Uber now they're in the clear. But Twersk77's point that's falling on deaf ears is the exact same situation that I had last night. I used to drive in Nashville and moved up here recently, so all of my pay information was already in the system and was confirmed by a support person on the phone...See, in the app, all of that information is not shown but for some reason the support guy could see all of my information without the "xxxx" marking out vital and important information. So I asked the support person, "you're telling me that where you (to the support person) can see all of my payment information but I can't"? Here I am on my iPhone, in my car and there's no way for me to change my own payment information because Uber is going to think that sometime within the last 20 seconds to one minute of dropping off an Uber passenger using their app now all of a sudden thinks that my financial information has been hacked." LoL, that's rediculous that Uber's solution to that situation is to without money that you just worked for from you for 48 hours. Any response from any "NORMAL" human being that says "oh Uber does it for your protection" should be slapped. Give me your address, I'll drive to where ever you are, slap you for agreeing with such dumba$$ policy and then charge you using Lyft's platform for having to knock some sense into you. Uber is not the only rideshare company out there people but for some reason it's always Uber I hear about when you hear or read something about a rideshare company did something stupid again...Sure everyone & every company will make mistakes throughout it's time but the differences between great companies and those that won't even be in business in 2 years is very simple, it's called "CUSTOMER SERVICE" and the lengths that those great companies will go to just to make the CONSUMER happy. Drivers & Riders are both the "consumers" when it comes to ridesharing. Just wish Uber put in the same level of customer service that Lyft does or even better, puts the same level of customer service that I provide to anyone who steps one foot in my bad @$$ Buick LaCrosse. When I drop my riders off, I simply say "hold on, gimme one sec" I get out roll around the front of that whip, open the door and say "thank you, have a great day/night". If I'm taking a single rider, I dont't force them to sit in the back, that's what taxi's do. I open the front door and say "you can sit up front if you'd like or you can ride in the trunk" kidding of course but by doing that I'm already making the trip for them fun and less stressful. Plus they get to pick the music using that nice built in touch screen for selecting music (any music you think of it's loaded onto the 250 GB hard drive stashed in trunk) or select something from XM or use one of the two cables needed to connect any Android or iPhone....So I say again, it's about Customer Service - Mike Drop.