RIDEGURU
Today I took rides for both Uber and Lyft. I didn't like something that my bank did a few days ago, so I decided to change banks. When I went onto the Lyft platform I was able to put in my new (different) debit card into their instant pay and I had no problems...having already received my money.
BUT I found out today that Uber has a policy where they do not clear the new card for at least 48 hours, so I was not able to deposit their funds.
It has become obvious to me that Lyft's support staff is a million times better then Uber's. The difference is stark. And I feel that if the roles had been reversed, and it was Lyft with that policy, I am pretty sure they would have tried to work with me while I was on the phone to get my card cleared. (They did that with my new registration while I waited on hold.)
Uber? Forget it. These guys have no personality and no communication skills...and frankly, in all my personal dealings with them, I do not understand what they are saying most of the time.
The ironic thing? When I entered my new debit card into Uber's platform, I got a text saying that there was a possibility that someone may have tried to fraudulently change my debit card number. Why would they make that assumption? I do not like this policy...but was it enforced because of their assumption that this was a fraudulent activity or is it a real policy? It really doesn't matter anymore, but I wrote this because there is a definite difference between the two companies and I think Uber has become way too big and way too unsympathetic...
Comments
First let me say I totally understand your frustration and having dealt with Customer Support once or twice, I definitely respect your comments and know how incredibly frustrating it can be when the person you're speaking to can barely understand English!
However with that said, we also have to recognize that Uber Technology is under attack every day - much more so than Lyft. They're the big gun, and therefore the obvious target. As a result, Uber is forced to error on the side of caution and it's actually an effort to protect themselves as well as our accounts.
Yes, there's got to be a better way, but at the same time, when you've encountered the unscrupulous tactics of the hackers from foreign countries, you have no choice but to build in security features that frustrate everyone involved. That's simply the sad state of internet commerce in this present world.
I totally agree with you, but I don't think the "issue" is on the banks end, do you? It's about the Uber processing etc... Perhaps I didn't fully understand your comments and for that my apologies. I don't know about you, but I'm finding that every app I use, every webpage I shop, every financial site I access during the day tends to have more security (and more inconvenience) than ever before. I think Uber is yet another prime example in that they've been robbed a few times and had to pay back some drivers, and you can BET they put security in place to insure that doesn't happen again.
Again...yes there is more security...I AGREE. But that added (maybe inconvenient) security still will get you to your goal. In this case, my goal was to get paid on the day that I made the rides...and a bank's security features would have most likely been able to get me that money. Uber chooses to look at you with a blank stare and tell you to wait 48 hours!
I would say it's more to protect themselves above any & all and if the drivers "get thrown under the bus" so to speak, then Uber snaps their fingers and poof, no longer driving for Uber now they're in the clear. But Twersk77's point that's falling on deaf ears is the exact same situation that I had last night. I used to drive in Nashville and moved up here recently, so all of my pay information was already in the system and was confirmed by a support person on the phone...See, in the app, all of that information is not shown but for some reason the support guy could see all of my information without the "xxxx" marking out vital and important information. So I asked the support person, "you're telling me that where you (to the support person) can see all of my payment information but I can't"? Here I am on my iPhone, in my car and there's no way for me to change my own payment information because Uber is going to think that sometime within the last 20 seconds to one minute of dropp…
Read more...
I would say it's more to protect themselves above any & all and if the drivers "get thrown under the bus" so to speak, then Uber snaps their fingers and poof, no longer driving for Uber now they're in the clear. But Twersk77's point that's falling on deaf ears is the exact same situation that I had last night. I used to drive in Nashville and moved up here recently, so all of my pay information was already in the system and was confirmed by a support person on the phone...See, in the app, all of that information is not shown but for some reason the support guy could see all of my information without the "xxxx" marking out vital and important information. So I asked the support person, "you're telling me that where you (to the support person) can see all of my payment information but I can't"? Here I am on my iPhone, in my car and there's no way for me to change my own payment information because Uber is going to think that sometime within the last 20 seconds to one minute of dropping off an Uber passenger using their app now all of a sudden thinks that my financial information has been hacked." LoL, that's rediculous that Uber's solution to that situation is to without money that you just worked for from you for 48 hours. Any response from any "NORMAL" human being that says "oh Uber does it for your protection" should be slapped. Give me your address, I'll drive to where ever you are, slap you for agreeing with such dumba$$ policy and then charge you using Lyft's platform for having to knock some sense into you. Uber is not the only rideshare company out there people but for some reason it's always Uber I hear about when you hear or read something about a rideshare company did something stupid again...Sure everyone & every company will make mistakes throughout it's time but the differences between great companies and those that won't even be in business in 2 years is very simple, it's called "CUSTOMER SERVICE" and the lengths that those great companies will go to just to make the CONSUMER happy. Drivers & Riders are both the "consumers" when it comes to ridesharing. Just wish Uber put in the same level of customer service that Lyft does or even better, puts the same level of customer service that I provide to anyone who steps one foot in my bad @$$ Buick LaCrosse. When I drop my riders off, I simply say "hold on, gimme one sec" I get out roll around the front of that whip, open the door and say "thank you, have a great day/night". If I'm taking a single rider, I dont't force them to sit in the back, that's what taxi's do. I open the front door and say "you can sit up front if you'd like or you can ride in the trunk" kidding of course but by doing that I'm already making the trip for them fun and less stressful. Plus they get to pick the music using that nice built in touch screen for selecting music (any music you think of it's loaded onto the 250 GB hard drive stashed in trunk) or select something from XM or use one of the two cables needed to connect any Android or iPhone....So I say again, it's about Customer Service - Mike Drop.
Read less...
Agreed. Uber "support" is fraught with incompetence and disorganization. Lyft just works a lot smoother.
I added another vehicle to my account a few months ago, so I stopped at Uber greenlight to arrange an inspection and add insurance info to my account.
Uber Arrival time: 10:45am Depart time: 4:15pm (5.5 hrs to get my vehicle inspected and documents added)
Lyft Arrival time: 4:45pm Depart time 5:05pm (20 minuted to get car inspected added to my account)
I have heard that Uber's customer service is heavily "automated" and the first few communications are handled through chatbots. The idea is that you will eventually reach someone who is qualified, i .e. a "real person", but I think it's a common knowledge that you can get pushed back down to the chatbot and its automated messages. Sorry!