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LOL I have never heard of a parrot being a support animal, did it talk to you at all?
hmm, sorry, I have found that Uber will often act like they have a lot more services than they really do. I have run into similar problems before with their app. I would suggest simply calling a regular taxi company in the area and telling them you need a wheelchair accessible vehicle .
Does this mean you are not getting paid?
This is not as awful as some people but I once had this super sketchy driver who "joked" about kidnapping me. I was SO SO uncomfortable. He kept looking at me in his rearview mirror and I just had the creeps. Then near the end of my ride he said "I'm just going to turn the app off, we are so close, and it will save you some money". I demanded he let me out right then and there and luckily he did...