Success at last!! Hopefully Efes11 has had some luck getting a refund, if not here is how I finally got one.
After several phone calls and emails to Uber I had pretty much given up as they wouldn’t accept their driver was at fault. However I noticed on my email receipt it gives you the drivers taxi licence number and the local authority they are registered with. Got in touch with them by submitting a complaint online, within an hour I had a phone call off them. An hour later I had an email off Uber confirming a full refund!!
Apparently the licence authority have a hotline to Uber customer services who can actually sort things out. The generic number that customers can use is pretty useless.
Yes in will definitely be doing that. Uber have checked their GPS data and it appears the driver drove from Liverpool to Wigan, back to Liverpool then back to Wigan!!! Totalling 83 miles over 2h 15 min period.
They are not accepting that it was not a genuine trip so I am a bit stuck.
I spoke to the local taxi licensing authority who are contacting the driver but no doubt he will deny everything...... very frustrating, needless to say I won’t be using Uber again.
I had a very similar problem on Saturday night in Liverpool. We booked an Uber but had to cancel it almost straight away due is needing to stay out longer. I cancelled it on the app excepted the cancellation charge and thought that was that. The next day I got an email from Uber confirming my payment on £190 for the trip. This would have been annoying enough seeing as we didn’t take the trip but this price is ridiculous (normally it would be £50 max). After looking at the email more closely it appears I had an 83 mile ride which took over two hours!! This is a bit strange as I only live 29 miles from Liverpool. I can only conclude that the driver has screwed us over somehow or it’s a computer glitch.
Strange thing is that on the app it does show the trip route, however if the driver did drive the route in an empty cab it would have only been 29 miles.
After 5 phone calls and lots of messages Uber refuse to accept it wasn’t a genuine ride. I am still waiting for them to come up with an explanation to the mileage discrepancy.
Like Efes11 if anyone has had a similar experience I would be interested in any advice.
RIDEGURU
Success at last!! Hopefully Efes11 has had some luck getting a refund, if not here is how I finally got one.
After several phone calls and emails to Uber I had pretty much given up as they wouldn’t accept their driver was at fault. However I noticed on my email receipt it gives you the drivers taxi licence number and the local authority they are registered with. Got in touch with them by submitting a complaint online, within an hour I had a phone call off them. An hour later I had an email off Uber confirming a full refund!!
Apparently the licence authority have a hotline to Uber customer services who can actually sort things out. The generic number that customers can use is pretty useless.
Good luck sorting your refund out.
Yes in will definitely be doing that. Uber have checked their GPS data and it appears the driver drove from Liverpool to Wigan, back to Liverpool then back to Wigan!!! Totalling 83 miles over 2h 15 min period.
They are not accepting that it was not a genuine trip so I am a bit stuck.
I spoke to the local taxi licensing authority who are contacting the driver but no doubt he will deny everything...... very frustrating, needless to say I won’t be using Uber again.
I had a very similar problem on Saturday night in Liverpool. We booked an Uber but had to cancel it almost straight away due is needing to stay out longer. I cancelled it on the app excepted the cancellation charge and thought that was that. The next day I got an email from Uber confirming my payment on £190 for the trip. This would have been annoying enough seeing as we didn’t take the trip but this price is ridiculous (normally it would be £50 max). After looking at the email more closely it appears I had an 83 mile ride which took over two hours!! This is a bit strange as I only live 29 miles from Liverpool. I can only conclude that the driver has screwed us over somehow or it’s a computer glitch.
Strange thing is that on the app it does show the trip route, however if the driver did drive the route in an empty cab it would have only been 29 miles.
After 5 phone calls and lots of messages Uber refuse to accept it wasn’t a genuine ride. I am still waiting for them to come up with an explanation to the mileage discrepancy.
Like Efes11 if anyone has had a similar experience I would be interested in any advice.