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Uber driver did the whole journey without picking us up...how can I claim my money back?

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Efes11
12 Rider
 Posted 1 year, 5 months ago

I just had an issue last Saturday with a 'gentleman', who couldn't find us at Gatwick Airport and my phone run out of battery whilst waiting for him approximately 15-20 minutes. Not being able to track him anymore, we used my partner's phone and called another driver (using her account), however the first driver after arriving to the scene decided not to loose a £62 worth trip and did the whole journey with no passengers on board...

I gave the first 'gentleman' the massive one star rating and contacted Uber straight away, but they don't want to refund me, saying that the trip was totally legitimate although I think neither they nor their driver would be able to prove any details about this trip like number of passengers etc.

Now I lost my money and have no idea how to claim it back...can anyone help pls. Thank you 

Comments

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    momof4
    8153 Rider Driver
     1 year ago

    Accepted a request for Uber XL early Saturday morning. Picked up 5 19/20 yr. Olds. They tried to take a Lyft XLto their friends house Friday night. Driver pulls up in a car that seats 4. He lets them all in, starts trip,  drives 3 blocks, stops the car and tells them all to get out that its not safe for him to drive all of them.  They say its not their fault they ordered an XL and if its not safe why did he start trip and drive. He responds"if you give me 10.00 I'll take you". They told him they would do it on app he responded "no 10.00 cash I'll drive you otherwise get out". So it's not safe but 10.00 cash will make it safe. What a dumbass now they can rate him and report him. 

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    Wes
    1576 Rider Driver
     1 year ago

    As a passenger, now you know how we driver's feel so often when customers make fake claims against us.... i guess this is the flip side of the coin where they're not believing the passengers either....  sad this state of affairs isn't it!!!

    My suggestion would be to go back to your credit card company and dispute the charge.  Let them fight it out in for you.  They will ultimately win every time!

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    LG-PA
    810 Driver
     1 year ago

    I heard putting stories like yours on twitter when it brings negative publicity to Uber (in your case a legitimate complaint) which they refuse to fix helps.

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    BondyUK
    Rider
     1 year ago

    Success at last!! Hopefully Efes11 has had some luck getting a refund, if not here is how I finally got one.

    After several phone calls and emails to Uber I had pretty much given up as they wouldn’t accept their driver was at fault. However I noticed on my email receipt it gives you the drivers taxi licence number and the local authority they are registered with. Got in touch with them by submitting a complaint online, within an hour I had a phone call off them. An hour later I had an email off Uber confirming a full refund!!

    Apparently the licence authority have a hotline to Uber customer services who can actually sort things out. The generic number that customers can use is pretty useless. 

    Good luck sorting your refund out. 

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    BondyUK
    Rider
     1 year ago

    I had a very similar problem on Saturday night in Liverpool. We booked an Uber but had to cancel it almost straight away due is needing to stay out longer. I cancelled it on the app excepted the cancellation charge and thought that was that. The next day I got an email from Uber confirming my payment on £190 for the trip. This would have been annoying enough seeing as we didn’t take the trip but this price is ridiculous (normally it would be £50 max). After looking at the email more closely it appears I had an 83 mile ride which took over two hours!! This is a bit strange as I only live 29 miles from Liverpool. I can only conclude that the driver has screwed us over somehow or it’s a computer glitch.

    Strange thing is that on the app it does show the trip route, however if the driver did drive the route in an empty cab it would have only been 29 miles. 

    After 5 phone calls and lots of messages Uber refuse to accept it wasn’t a genuine ride. I am...

    Read more...

    I had a very similar problem on Saturday night in Liverpool. We booked an Uber but had to cancel it almost straight away due is needing to stay out longer. I cancelled it on the app excepted the cancellation charge and thought that was that. The next day I got an email from Uber confirming my payment on £190 for the trip. This would have been annoying enough seeing as we didn’t take the trip but this price is ridiculous (normally it would be £50 max). After looking at the email more closely it appears I had an 83 mile ride which took over two hours!! This is a bit strange as I only live 29 miles from Liverpool. I can only conclude that the driver has screwed us over somehow or it’s a computer glitch.

    Strange thing is that on the app it does show the trip route, however if the driver did drive the route in an empty cab it would have only been 29 miles. 

    After 5 phone calls and lots of messages Uber refuse to accept it wasn’t a genuine ride. I am still waiting for them to come up with an explanation to the mileage discrepancy. 

    Like Efes11 if anyone has had a similar experience I would be interested in any advice. 

    Read less...

    Show Hide  2 Replies
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      andsold
      76
       1 year ago

      Wow, that is just terrible. I agree with LG-PA take your story to social media!

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        BondyUK
        Rider
         1 year ago

        Yes in will definitely be doing that. Uber have checked their GPS data and it appears the driver drove from Liverpool to Wigan, back to Liverpool then back to Wigan!!! Totalling 83 miles over 2h 15 min period. 

        They are not accepting that it was not a genuine trip so I am a bit stuck. 

        I spoke to the local taxi licensing authority who are contacting the driver but no doubt he will deny everything...... very frustrating, needless to say I won’t be using Uber again. 

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    Tmaily
    10 Rider
     1 year ago

    Ugh, this is so frustrating. I have found in the past if I keep emailing Uber and complaining eventually they cave and reimburse me. Its annoying but it has worked.