When you say "A rider obviously wont have an issue getting another driver and most definately will not be stranded." then you obviously haven't been a rider at LaGuardia Airport in NY late at night. My wife and I had to Lyft drivers divert at the last minute while we waited in the freezing cold from 11:15pm until finally getting an Uber driver at 12:45am to take us to Massapequa on Long Island (we arrived at our destination at 1:32am). The 2nd Lyft driver actually told me on the phone he was definitely coming to pick us up and not to worry. Over the next 15 minutes I watched him get closer, then he called me back and said I'm almost there, then I saw his car on the app change direction and leave. He never answered either his phone or texts again. How is this acceptable to you? I worked for 35 years and had my attitude been like this I would have been fired. I drove cabs throughout college and never had a thought that I would leave a passenger stranded. Y'all have a terrible attitude towards work and humanity if this is acceptable to you. If you don't like the way Lyft or Uber treat you then find a different job. Don't take it out on the riders.
RIDEGURU
When you say "A rider obviously wont have an issue getting another driver and most definately will not be stranded." then you obviously haven't been a rider at LaGuardia Airport in NY late at night. My wife and I had to Lyft drivers divert at the last minute while we waited in the freezing cold from 11:15pm until finally getting an Uber driver at 12:45am to take us to Massapequa on Long Island (we arrived at our destination at 1:32am). The 2nd Lyft driver actually told me on the phone he was definitely coming to pick us up and not to worry. Over the next 15 minutes I watched him get closer, then he called me back and said I'm almost there, then I saw his car on the app change direction and leave. He never answered either his phone or texts again. How is this acceptable to you? I worked for 35 years and had my attitude been like this I would have been fired. I drove cabs throughout college and never had a thought that I would leave a passenger stranded. Y'all have a terrible attitude towards work and humanity if this is acceptable to you. If you don't like the way Lyft or Uber treat you then find a different job. Don't take it out on the riders.