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Driver cancelling on riders. Driver commenting "Don't hate the player, hate the game." Is this okay.

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ShandeeL
 Posted 2 months, 3 weeks ago

I saw this post by a driver, and numerous drivers seemed to have been supportive and cheered.  I do NOT think this is okay, but is this just the byproduct of the mess Uber has created?

"While I was waiting on my Lyft rider to show up , I got a 1.8 surge with uber that was 5 mins away, I could see the Lyft ride was a short trip. Lyft rider started walking out in the final seconds of waiting on him but I ended up driving off to the surge ride that happened to be 32 mile trip , call me an asshole but I would tell u the highest bidder will always win 😀 Don’t hate the player , hate the game ."

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    momof4
    6499 Rider Driver
     2 months ago  (edited 2 months ago)

    I agree with Shandeel but also with AngieKM169. It isnt fair and may not seem right. When I accept a ride I immediately go off the other app. The reason being is I dont want to be tempted to do what Shandeel did but I have done it a few times. It is very tempting to do it. From a business standpoint its the best thing to do. Drivers are running their own business and straight fares with no surge and a short ride on top of that is a loss for that driver. Drivers are not out there to lose money. This is Uber/Lyfts fault for under paying drivers. Short trips via Uber or Lyft is a loss to a driver unless they are trying to reach a certain amt. of rides for a bonus. Here is a scenario that I find happens more with Lyft but also happens with Uber. I get a request that is 15/20 min away on Lyft (I am not getting paid a dime to drive to rider) I pick up rider that goes 1 mile to local supermarket 3.50 is what I get for trip. How is that profitable for a driver? It's not. It's a loss...

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    I agree with Shandeel but also with AngieKM169. It isnt fair and may not seem right. When I accept a ride I immediately go off the other app. The reason being is I dont want to be tempted to do what Shandeel did but I have done it a few times. It is very tempting to do it. From a business standpoint its the best thing to do. Drivers are running their own business and straight fares with no surge and a short ride on top of that is a loss for that driver. Drivers are not out there to lose money. This is Uber/Lyfts fault for under paying drivers. Short trips via Uber or Lyft is a loss to a driver unless they are trying to reach a certain amt. of rides for a bonus. Here is a scenario that I find happens more with Lyft but also happens with Uber. I get a request that is 15/20 min away on Lyft (I am not getting paid a dime to drive to rider) I pick up rider that goes 1 mile to local supermarket 3.50 is what I get for trip. How is that profitable for a driver? It's not. It's a loss for that driver. I've had that happen multiple times in a row while driving for Lyft. Trust me its not much at all but with Uber you may make .50 to 1.00 if pick up is further than 10 min away but Lyft dont pay you a dime.  People who dont drive dont realize the wear & tear on our cars, up keep, gas, oil, tires etc... maybe if riders gave a few dollars tip for such short trips it would help somewhat. You cannot fault a driver not to take or cancel a trip when they are going to lose money. A rider will not be left stranded some other driver will pick them up lets face it there are many drivers in any given area at any given time. Uber/Lyft take 20/25% (depending when driver signed up). Then on top of that percentage they take 2.00 to 2.60 per ride for booking fee (depending on the city) and "other fee" usually .15 to .75. There are some ride that Uber makes more than driver multiple pool  rides (3 pick ups gives Uber 6.00 booking fee + percentage). My daughter took an Uber XL last weekend 122.00. Normally a 50.00 ride but area was surged. I checked my driver app, it showed surge was 10.00 extra for driver. That would give driver 62.00.  So where did 60.00 go? Not to driver, not to other, not to rider so who does that leave?  Riders need to realize Uber isnt being transparent. They are being less transparent than ever. Uber knows that riders & drivers dont discuss fares. Its an awkward topic and just not brought up. Maybe it should be discussed so it becomes clear they are taking more than they should. Drivers are losing money all the time so you really cant fault a driver for not wanting to take a trip that cost them money instead of making money. It does stink when driver cancels I get it but as I said they wont be stranded some one will come get them.

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    momof4
    6499 Rider Driver
     2 months ago

    Not saying to do anything for the $ but again how is it fair to driver who drives 10/20 min to pick up passenger that goes .75 miles up the road for 3.45. Lets say its not busy area driver gets no ride on way back 20 min.of dead miles. Now driver drove 25 min. for 3.45. Why would anyone think this is fair to driver? It just about covers the gas. 

     If your job asked you to work but you would lose money instead of making $ would you do it? Of course you wouldn't. Lets see where your honor and pride are when asked to work at a loss.   How can you expect someone to make a living? I'll tell my kids they cant eat today because of my commitment to a rider.   I'LL tell the bill collectors that I'll pay them with honor and pride.  

    Lyft is grest for sending driver on consecutive 20 min pick ups for a 3.50/4.50 ride. No way should any driver be expected to work at a loss. When a driver cancels there are plenty of other drivers that will accept their requ...

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    Not saying to do anything for the $ but again how is it fair to driver who drives 10/20 min to pick up passenger that goes .75 miles up the road for 3.45. Lets say its not busy area driver gets no ride on way back 20 min.of dead miles. Now driver drove 25 min. for 3.45. Why would anyone think this is fair to driver? It just about covers the gas. 

     If your job asked you to work but you would lose money instead of making $ would you do it? Of course you wouldn't. Lets see where your honor and pride are when asked to work at a loss.   How can you expect someone to make a living? I'll tell my kids they cant eat today because of my commitment to a rider.   I'LL tell the bill collectors that I'll pay them with honor and pride.  

    Lyft is grest for sending driver on consecutive 20 min pick ups for a 3.50/4.50 ride. No way should any driver be expected to work at a loss. When a driver cancels there are plenty of other drivers that will accept their request. There is (approx)over 1 mil. Uber drivers and over 700 000 (approx) Lyft drivers.  A rider obviously wont have an issue getting another driver and most definately will not be stranded.

    What about riders who cancel on drivers. You drive 20 min sometimes longer  to a pick up sit outside for 5 min only to see CANCEL pop up. We get 3.75. Or the people that order both Lyft and Uber and whatever driver gets there 1st gets the ride other driver gets cancelled. In that half hour in both instances the driver may have lost a decent fare but instead made 3.75. Should be a bigger penalty for cancelling on drivers.

    Just beware Uber/Lyft wants to make money. They will do it by any means necessary. They dont care about drivers or riders. They screw drivers and rip off passengers. Read the forums, look at you tube videos. Look at the law suits, the articles. Can you not see what these companies do? It's not the drivers with no honor and pride. Shandeel said it best  I'll just put it another way "dont hate the driver (for trying to make a living) hate Uber/Lyft for screwing the driver and ripping off the rider".  If you only knew some of their tatics read the forums. Educate yourself before you judge the driver. 

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      Sparky33
      Rider
       2 months ago

      When you say "A rider obviously wont have an issue getting another driver and most definately will not be stranded." then you obviously haven't been a rider at LaGuardia Airport in NY late at night. My wife and I had to Lyft drivers divert at the last minute while we waited in the freezing cold from 11:15pm until finally getting an Uber driver at 12:45am to take us to Massapequa on Long Island (we arrived at our destination at 1:32am). The 2nd Lyft driver actually told me on the phone he was definitely coming to pick us up and not to worry. Over the next 15 minutes I watched him get closer, then he called me back and said I'm almost there, then I saw his car on the app change direction and leave. He never answered either his phone or texts again. How is this acceptable to you? I worked for 35 years and had my attitude been like this I would have been fired. I drove cabs throughout college and never had a thought that I would leave a passenger stranded. Y&...

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      When you say "A rider obviously wont have an issue getting another driver and most definately will not be stranded." then you obviously haven't been a rider at LaGuardia Airport in NY late at night. My wife and I had to Lyft drivers divert at the last minute while we waited in the freezing cold from 11:15pm until finally getting an Uber driver at 12:45am to take us to Massapequa on Long Island (we arrived at our destination at 1:32am). The 2nd Lyft driver actually told me on the phone he was definitely coming to pick us up and not to worry. Over the next 15 minutes I watched him get closer, then he called me back and said I'm almost there, then I saw his car on the app change direction and leave. He never answered either his phone or texts again. How is this acceptable to you? I worked for 35 years and had my attitude been like this I would have been fired. I drove cabs throughout college and never had a thought that I would leave a passenger stranded. Y'all have a terrible attitude towards work and humanity if this is acceptable to you. If you don't like the way Lyft or Uber treat you then find a different job. Don't take it out on the riders.

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        momof4
        6499 Rider Driver
         2 months ago

        I never stated that I drive like that driver in the post. I did state in my last post I did however cancel once but it was in less than a min of accepting. My cancel rate is always less than 2 per week and its not for a better ride. Since Lyft is notorious for long pick ups for short rides i rarely if at all up to this point ever drive for them. 

        What I can say here in my area no one is left stranded there are always many cars in the area at any given time as I track rider app also when driving. What I am curious about is what your rider rating is? Did thise drivers ask you where your destination was? Your trip wasnt a short trip so I can only guess there was a surge on Uber and those drivers decided to take those trips.  I read the post wrong as I stated in last post. I dont agree with what those drivers did. I am not saying its ok to cancel after a min or 2 unless driver had emergency. Once driver accepts trip the other app should be shut down for the simple reason of tem...

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        I never stated that I drive like that driver in the post. I did state in my last post I did however cancel once but it was in less than a min of accepting. My cancel rate is always less than 2 per week and its not for a better ride. Since Lyft is notorious for long pick ups for short rides i rarely if at all up to this point ever drive for them. 

        What I can say here in my area no one is left stranded there are always many cars in the area at any given time as I track rider app also when driving. What I am curious about is what your rider rating is? Did thise drivers ask you where your destination was? Your trip wasnt a short trip so I can only guess there was a surge on Uber and those drivers decided to take those trips.  I read the post wrong as I stated in last post. I dont agree with what those drivers did. I am not saying its ok to cancel after a min or 2 unless driver had emergency. Once driver accepts trip the other app should be shut down for the simple reason of temptation. If app is being left on then that driver drives all the time with bad intentions. My arguement the whole time even before i realized i read post wrong is how can anyone expect drivers to take trips that are a loss if they know they are a loss? Short trips barely cover the gas it took to get to pick up location? In the event a driver would know without calling or starting trip early (basically impossible) it would have to be an assumption or best guess than I understand them not accepting it or cancelling it but in less rhan a min. Not after arriving at location. Lets say driver accepts request honestly forgets to turn off other app in a min or 2 a long trip or surge comes on other app I get why they would cancel. Gas, repairs, upkeep, wear & tear, etc is all at drivers expense they cant make a living at a loss on these short trips. No one in their right mind would work any job if they were asked not to take a paycheck but pay the company to work there. Ots not a matter of terrible attitude its a matter of you need to take care of your family

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        momof4
        6499 Rider Driver
         2 months ago

        After reading your post I then read RedANT and Wes' post (their post throughout forum are informative, intelligent, & respectful). Normally agree with all they post. What was I missing ? I read & post while waiting for trip request. I went back & re read post. Ithought that post was what Shandeel did (didnt realize it was someone elses post he was referring to) and also didnt realize driver was at pick up location when he cancelled. With that being said I need to clarify a few things. 

        I still stick by that I get why drivers dont like short trips as we lose $. I get why  a driver would cancel if they found out it was a short trip. The only way to find out is calling the rider or starting trip early. Those I dont agree with. But lets say somehow you did figure it out right after you accepted I totally understand why I driver would cancel. I see no harm if you cancel immediately but definately not when you are sitting at pick up location. Thatsituation may hav...

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        After reading your post I then read RedANT and Wes' post (their post throughout forum are informative, intelligent, & respectful). Normally agree with all they post. What was I missing ? I read & post while waiting for trip request. I went back & re read post. Ithought that post was what Shandeel did (didnt realize it was someone elses post he was referring to) and also didnt realize driver was at pick up location when he cancelled. With that being said I need to clarify a few things. 

        I still stick by that I get why drivers dont like short trips as we lose $. I get why  a driver would cancel if they found out it was a short trip. The only way to find out is calling the rider or starting trip early. Those I dont agree with. But lets say somehow you did figure it out right after you accepted I totally understand why I driver would cancel. I see no harm if you cancel immediately but definately not when you are sitting at pick up location. Thatsituation may have been avoided had rider been at pick up location when driver pulled up. That's a whole other post. Riders making drivers wait yet another reason drivers lose money.

        I do not agree with that driver did. He was all ready at pick up location. His Uber app should of been off. On the few times I drive with both apps on once I accept a trip other app goes off immediately as I will say it would be tempting to do what he did. Would I do what he did had I forgot to turn it off ? No, but had I accepted a Lyft trip & then when going to log off Uber a  surged request came in then yes I would've cancelled Lyft. The reason being  the rider would've been cancelled in less than a min of me accepting & here in Philly the rider woudn't be stranded.

         I've done 18 Lyft trips since June. I rarely drive Lyft 13 of those trips were 15/20 min to pick up and they were less than 2 miles, 5 min. I lost money on every one of those trips. I agree that this short trip issue is a game due to U/L.  They need to find a solution to fix it. Drivers cannot afford to lose $. I also agree that it is not fair to send a driver 10/20 min away for a 3.50 ride. 

        I do understand why drivers sometimes do things that are not fair to rider. Do I agree with all of it depends on the scenario. Do I agree with what this driver did in this particular instance No. Do I understand why he did it of course, he didnt want to lose $.  U/L know its a problem. Do they fix it No. Again they created this issue why is it drivers responsibilty to take the loss? Uber/Lyft are dishonest, hardly transparent. Do you not see the articles, post, forums, videos, etc...? They dont do proper background checks, they dont interview drivers, they hire criminals. Yet people take Uber everyday and anytime there is a problem riders automatically blame the driver. Maybe if they did better background checks, interviews, etc maybe a better group of drivers would be hired. Maybe then drivers wouldnt have a "terrible attitude towards driving and humanity". I will aplogize for reading post incorrectly. I will not apologize for agreeing U/L created this issue and understanding why some drivers may feel the need to cancel in a reasonable amt of time (less than min) if they know they are losing $.  Here is a suggestion for riders for those short trips, you have a decent,  polite, respectful,  driver, clean, neat car, gets you safely from point a to point b tip the driver $2/3 so its not a loss to the driver. 





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    Wes
    1252 Rider Driver
     2 months ago

    I totally agree, this is NOT okay.  It's NOT okay to leave an innocent rider stranded and forced to wait for someone else to come to them - probably another 20 minutes, all because you saw a "better" opportunity.

    As far as I'm concerned, barring unforeseen circumstances, you should NEVER cancel on a passenger and especially not after making them wait more than a minute or two.

    As drivers we may have the right to do as we wish, but at the same time, we have an absolute obligation to take care of the passengers.   This is what we do!!!  

    You may well have caused the passenger to be late or possibly miss an important appointment.  Terribly rude to say the very least!!!

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    AngieKM169
    Rider
     2 months ago

    Where's the honor and pride. What a horrible attitude. Honor your commitments. These are real people requesting for your service.  These are real people's lives you are affecting my abruptly cancelling them, and they did nothing wrong.

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    RedANT
    804 Driver
     2 months ago

    Is doing this right?  No.   It does happen though, and I can't bring myself to condemn a driver for doing it.  

    If Uber and Lyft constantly cut pay and prevent us from seeing destinations, we must adjust our driving strategies to remain solvent.  It may not be fair to the rider, but in most cases the system isn't fair for drivers either.  

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    DonutDrivers
    227 Driver Driver
     2 months ago

    As a fellow driver, I am gonna emphasize on the "don't hate the player, hate the game" part of this. He is saying that the system is wrong and Uber is messing up, how they would need to do this to make the maximum amount of money. It's either they pay too little, or the inconsistency in the surges are causing people to do this.

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    george
    Rider
     2 months ago

    This is absolutely not right though I think you have hit the nail on the head. This is a product of Uber. Just like the TV series "Making a Murderer", Uber is "Making a lot of Jerks" 😂 

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    SteveBausch
     2 months ago

    No, it's not okay. There should be a bigger penalty for canceling on the riders. Are you being serious...

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    bBerman81
    237 Rider
     2 months ago

    Tough one.  I'd like to say I can't blame the guy for trying to make the most money out of his day. After all he's out there.

    ...then again, do you do anything to make money.