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Don't put that food delivery bag on your counter or table. Chances are it was sitting on the floor mat of the driver's car, because the driver learned the hard way that the bags tend to leak fluids from whatever smelly food is inside the bag, and its a lot easier to clean a rubber floor mat than a car seat. That same floor mat had the soles of (many) passengers' shoes on it prior to your food delivery bag. Now just pause for a moment and think about all the things people step on (and step IN) while walking about in a city. Just sayin'...
If those holiday surges weren't so high, many if not most drivers wouldn't be out working at 2 AM. They'd be out partying or they'd be home in bed. And then the riders could be standing out in the cold waiting and waiting for a ride home. Who thinks that's a better idea?
It's not that they don't care (we all care), but Uber's prime directive, as any business's is, is to make money (as you wrote). One of the good things (one of the rare good things!) about Uber is the service does significantly reduce the number of drunk drivers, but that is only a (good) side effect of its existence. If those holiday surges weren't so high, many if not most drivers wouldn't be out working at 2 AM. They'd be out partying or they'd be home in bed. And then the riders could be standing out in the cold waiting and waiting for a ride home. Who thinks that's a better idea?
No they shouldn't make their surges less just to be warm and fuzzy. Uber said its existence can reduce the number of drunk drivers on the road, and this is true, it certainly does. But Uber doesn't exist primarily to do that. It exists to make money for the company and the drivers. In a free market economy, supply and demand dictate cost. Surge pricing is an excellent example of that. And that same surge pricing prevents riders from having to wait longer for rides by attracting drivers to busier areas.
Agreed agreed agreed! Except I carry my phone into the restaurant and the moment I am physically there and available to take the food I start the delivery. If the restaurant causes a delay, that's not my monkey and not my circus.