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Twitter but it’s garbage you will probably get a straight answer talking to the CEO or going on live TV to report your grievances
OMG that happened to me two weeks ago. Uber basically didn’t care about my concern. The funny thing is I never met or seen the driver(I was in chic fil a). He cancelled my ride abruptly and said the same thing -I wasn’t wearing my mask. I, too , work in healthcare and always wear my mask. I deactivated my account. Tired of Uber anyway. I’m sticking with lyfte. Sorry you had to deal with this. They side with the driver but not the customer