A driver did this to me today. Except he didn't even get to my location, he got as close as 1 km away and then the trip started according to my app. I could see him driving to my destination without me. I cancelled the trip and was charged the full fare but immediately raised a case about it - the app has a "driver went without me" option, so this must happen frequently - and was refunded the full amount a minute later. I have no idea why anyone would do this though, obviously anyone to whom this happens is going to claim a refund.
RIDEGURU
A driver did this to me today. Except he didn't even get to my location, he got as close as 1 km away and then the trip started according to my app. I could see him driving to my destination without me. I cancelled the trip and was charged the full fare but immediately raised a case about it - the app has a "driver went without me" option, so this must happen frequently - and was refunded the full amount a minute later. I have no idea why anyone would do this though, obviously anyone to whom this happens is going to claim a refund.