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Can a Uber driver start the trip without the passenger in the car? ...and take an imaginary passenger for a ride to make money?

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bBerman81
268 Rider
 Posted 1 year, 7 months ago

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    DriveMeToTheMoon
    285 Driver Driver
     1 year ago

    Yes, this is technically possible.  Once we are at the location of the request, i.e. the pin, we can swipe "Start a Trip."

    No, the drivers wouldn't do this as it will guarantee a 1-star rating.  Also, the customer will complain and reverse the charge anyways.  Not worth it.

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      DWang02
      105 Rider
       1 year ago

      Are there mechanisms in place that prevents you from starting the trip unless the passenger's GPS isn't at the pick up location?

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        DriveMeToTheMoon
        285 Driver Driver
         1 year ago

        No, I don't think so.  I've picked up people who left their phones inside the house.  (or picked up someone who had their friend call an Uber.)

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          ippei
          1201 Driver Rider Guru
           1 year ago

          Here's what the screen looks like.

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    Efes11
    12 Rider
     1 year ago

    Unfortunately the drivers can do that...I just had an issue last Saturday with a 'gentleman', who couldn't find us at Gatwick Airport and my phone run out of battery whilst waiting for him approximately 15-20 minutes. Not being able to track him anymore, we used my partner's phone and called another driver (using her account), however the first driver after arriving to the scene decided not to loose a £62 trip and did the whole trip with no passengers on board...

    I gave the first 'gentleman' the massive one star rating and contacted Uber straight away, but they don't want to refund me, saying that the trip was totally legitimate although I think neither they nor their driver would be able to prove any details about this trip like number of passengers etc.

    Now I lost my money and have no idea how to claim it back...will never use Uber again...they don't protect their customers...very dissapointed:(