See my response above. May not be the same reason for you, but my issue was that I didn't have a credit card attached to my account. I used Apple Pay in my account for years, but adding a card fixed the issue.
I figured this out! I never had the clock/car icon. Not sometimes... never. I'd be sitting next to my wife who had the icon and I'd have nothing. I reached out to Uber and received the same useless response from 5 different people over 3 days. They never actually read my communication and just sent stock answers.
So here is what fixed the issue for me. This may be obvious to everyone else, but I'm not a heavy Uber user. I've always just used Apple Pay and I've never had a problem. That, however, seems to be the problem with pre-scheduling. You need to have an actual credit card linked to the account. I added a card and the clock/car icon showed up immediately and has been there ever since.
I hope this helps. Interestingly, Uber stopped responding to my questions altogether. To them, the answer that "this is a new feature and may not be available in all areas" is a sufficient response.
RIDEGURU
See my response above. May not be the same reason for you, but my issue was that I didn't have a credit card attached to my account. I used Apple Pay in my account for years, but adding a card fixed the issue.
I figured this out! I never had the clock/car icon. Not sometimes... never. I'd be sitting next to my wife who had the icon and I'd have nothing. I reached out to Uber and received the same useless response from 5 different people over 3 days. They never actually read my communication and just sent stock answers.
So here is what fixed the issue for me. This may be obvious to everyone else, but I'm not a heavy Uber user. I've always just used Apple Pay and I've never had a problem. That, however, seems to be the problem with pre-scheduling. You need to have an actual credit card linked to the account. I added a card and the clock/car icon showed up immediately and has been there ever since.
I hope this helps. Interestingly, Uber stopped responding to my questions altogether. To them, the answer that "this is a new feature and may not be available in all areas" is a sufficient response.