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I do not have the car/clock icon and am unable to schedule an advance trip on Uber. Help please

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Anonymous
3436 Rider Driver Driver
 Posted 1 year, 7 months ago

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    JamesJones
    3
     1 month ago

    I was at my school and I saw the schedule ride icon around 12pm Pacific Eastern Time. However, when i came home at 5pm, i didn't see it anymore. My school is only a 20 min drive from home so i don't think it's based on location. I also use a debit payment. Why is it appearing and disappearing?

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      King1Midas
      39
       4 weeks ago

      Uber checks your credit card standing and debit card funds frequently.  From what I can see on this thread, whenever those checks fail, they will basically remove that schedule icon.  With that said, I assume you had enough funds at 5PM too, so...

      All I can say is that debit cards seem to cause more problems than credit cards, from what I can tell.  

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    momof4
    8101 Rider Driver
     5 months ago

    Check to make sure you have latest version of the app. I am guility of not checking to see if my apps have updates. I dont allow my phone to automatically update my apps as sometimes I dont want the updated version. For Androids go to google play and for I Phone go to the app store. This should fix it if you have an old version of the app.

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    fstinson
    14 Rider
     10 months ago

    I figured this out!  I never had the clock/car icon.  Not sometimes... never.  I'd be sitting next to my wife who had the icon and I'd have nothing.  I reached out to Uber and received the same useless response from 5 different people over 3 days.  They never actually read my communication and just sent stock answers.  

    So here is what fixed the issue for me.  This may be obvious to everyone else, but I'm not a heavy Uber user.  I've always just used Apple Pay and I've never had a problem.  That, however, seems to be the problem with pre-scheduling.  You need to have an actual credit card linked to the account.  I added a card and the clock/car icon showed up immediately and has been there ever since.

    I hope this helps.  Interestingly, Uber stopped responding to my questions altogether.  To them, the answer that "this is a new feature and may not be available in all areas" is a sufficient response.

    Show Hide  7 Replies
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      KellyMaloneHarris
      6
       4 months ago

      Added a credit card, icon popped up, thank you!!!

      FYI, I was using a DEBIT card for my rides, I added the credit card and the icon appeared.

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        CarrieB78
        36
         4 months ago

        MY HERO!!!!

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        SSandler75
        75
         4 months ago

        That’s awesome.  Thanks for sharing. 

        That sort of makes sense. With debit card, they wouldn’t know whether there will be funds come the time of travel. 

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      ch.dineshkumar
      5
       6 months ago

      It worked exactly for me. I have an apple phone with apple pay as pre-configured for payements and I had this scheduling issue. Just in case if you are still figuring out please follow these steps.

      1) Side navigation >> Payments

      2) Add Payment method

      3) Add valid credit card and complete the process

      4) Go to Home screen ( you will still not be able to see the schedule time icon)

      5) Type address in where to box

      6) Car selection options will populate to you. Ahead of Confirm UberX button, hit on Apple Pay icon

      7) Chance the payment to newly added card that is done in step3

      8) Click on Back icon in the top left hand corner

      9 ) Now you should be able to see the schedule icon in where to? box (car with clock icon)

      Hope this helps.

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        MelissaMyers
        139 Rider
         4 months ago

        Definitely to do with the payment option.  I got mine to work eventually. Thanks, man. Not sure why Uber has to build in such an elaborate check, but I’m glad it works now 

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      Poutage
      7
       9 months ago

      Didn't work. My payment methods are fine. I mean i take Uber regularly and the charges are going through, so it can't be that, right?

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      ChrisNorway1
      56
       10 months ago

      WHAT?  So it's the payment method you have on file? That seems totally feasible. So maybe if your credit card on file isn't in good standing or expired, perhaps you lose access to the icon?

      I've spoken to so many people who asked Uber but could never figure this out. You might be helping a bunch of people here. 

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    eminousjay
    7
     1 year ago  (edited 1 year ago)

    I have this same problem.  I’m sitting next to my wife, who has her uber app open and she has the clock, I don’t.  App is up to date, and I am in good standing.

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      CrazyCrayons
      145
       1 year ago

      I remember this being a pretty big deal where people were posting pics and videos on their Uber apps.  and soon later they announced the upfront pricing.  Basically a way to charge whatever they want.

      More rides you take, more expensive it gets  They know they got your loyalty or that you *need* a ride those Tuesday mornings (as an example).

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      ChrisNorway1
      56
       10 months ago
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      fstinson
      14 Rider
       10 months ago

      See my response above.  May not be the same reason for you, but my issue was that I didn't have a credit card attached to my account.  I used Apple Pay in my account for years, but adding a card fixed the issue.

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      AngieKM169
      107 Rider
       1 year ago

      Did anyone figure this out at all?  Are we all to move on just saying, "Uber charges whatever they can charge for each trip?"

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      drakespit
      42
       1 year ago

      Did you both have your starting location pin in the same spot? Perhaps one of your apps was tied to a different location? The icon is not available in all locations.

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      BehindTheName
      113 Rider
       1 year ago

      Did you ever figure this out?

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      KumarBengi
      88 Rider
       1 year ago

      I know nothing about this subject matter, but so I guess this comes down to your account status or payment method?  DId you check those?

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    BenRosen
    72 Driver
     4 months ago

    Check debit card vs. credit card for your payment method 

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    ShamedJames
    97
     4 months ago

    My suspicion is that there is probably a maximum number of scheduled rides Uber allows.  or Uber checks the demand for that particular day and starts to accept no more.

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      FannyPack24
      65
       4 months ago

      If that were the case, I could choose a different date and/or pickup location, and the icon should appear.  but in my case, that doesn't work either.

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    JacksonHile
    4
     12 months ago

    this is very frustrating for me. whenever i need to schedule a ride its not there and when I'm nonchalantly using uber its there. very annoying.

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    TonyAlmeida
    1134 Rider
     1 year ago

    Ahh...Uber works in mysterious ways. 

    Maybe it's something to do with your Passenger Ratings  Has anyone considered that?

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      JWileySmith
      148 Rider
       1 year ago

      Mine is 4.73 and I can see the Schedule Button.

      I've used it in the city, I've used it in the suburbs, and I've used it everywhere, Sam I am.

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    bklug53095
    3 Rider
     1 year ago

    I had the same issue and fixed it...not sure which one of these actually did the trick, but I now have the car/clock icon:

    1. delete and reinstall app 

    2. after you first launch after reinstalling, select ‘allow’ when asked to use current location when using app.  

    Show Hide  4 Replies
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    GeorgeHwang
     3 months ago

    at the booking page, you need to change the payment selection to "Visa" or "Paypal" FIRST before the car and clock icon would show up


    I had my default payment set to Apple Pay, it wont show up the icon until i change the payment method to Visa

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    brett
    59 Rider
     1 year ago

    You do not really need to schedule advance trips on Uber. If you are worried just ping for a driver a little earlier than you normally would. Advanced scheduled rides on Uber are not guaranteed anyways.

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      Negative_Ghostrider
      Rider
       6 months ago

      That may be true if you live in a metropolitan area, but if you don’t, it’s not always a given that there will be an available car. I live in a fairly small down, and it has taken uber over an hour to find an available car, at times. 

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    mtrodrig84
    1
     9 months ago

    I can't see the car/clock icon.  I have Google Pay, AMEX card, and a Paypal account linked up, plus i'm an Uber blue member and am in good standing.  this is bullshit.

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      KimSmithChamplin
      17
       3 months ago

      Adding a credit card solved my problem. For me you can’t reserve a ride ahead with apple pay. You can do the regular request with apple pay.  But you can reserve a ride if you link a credit card. 

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      AnthonySn.d
      35
       4 months ago

      Many reporting that using a credit card may bring the icon back. Instead of debit cards.  

      You mention Amex card. Maybe remove other payment methods?

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      SarahFarhadian
       5 months ago

      Hi all,


      I found a solution to this. The issue for me was that I was using Apple Pay. If you change your payment method to a credit card, the car/clock icon comes back!

      Hope this might help others!


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      DWang02
      105 Rider
       9 months ago

      I can't either. Seeing another commentator mention it might be the payment method, I literally entered all the credit cards into my Uber app and I still don't see a frickin' schedule icon.

      I messaged Uber and I've heard nothing.

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    ippei
    1201 Driver Rider Guru
     1 year ago
    Show Hide  1 Reply
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      lguirch
      79 Driver
       1 year ago

      Sometimes people are trying to schedule a ride an advance for a larger vehicle like for 6 passengers. That particular vehicle type may not be available while a regular car is schedulable;)

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    JamesJones
    3
     1 month ago

     F