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I do not have the car/clock icon and am unable to schedule an advance trip on Uber. Help please
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The Guru Take
Available in your area? Account in good standing? Latest Uber app? Which Uber service? Debit card or credit card for payment method?
Did you follow the instructions in this article? Give it a try:
Next, you want to make sure that your Uber app is updated and is the latest version.
If you still do not see the options as outlined in the instructions, it is possible that Scheduled Rides is not available in the city, or at least in the area you are trying to schedule a ride for.
The icon is supposed to appear to the right of the text field that appears on the main screen. If you do not see it, it could also be that maybe your account is not in good standing? You may want to check with Uber on the account status (such as your payment methods) with Uber customer support.
Also, keep in mind that scheduled rides are not available for all Uber services. One in particular is UberPool (in most cities).
Let's go over the possibilities again:
- The schedue rides may not be available in your area
- You may not have the latest Uber app
- The feature may not be available temporarily.
- Check your account standing.
- Check which Uber services are avaiable in your area.
UPDATE:
Many people report they cannot see their Car/Clock icon. It appears the icon is hidden for users who do not satisfy some requirements. If you do not see your icon, see the comment section below for suggestions
One successful solution seems to be to check your payment method and use a credit card instead of debit card.
Related articles:
Can I reserve a car for future date?
Is it true that Uber Scheduled Rides are not guaranteed?
How To Schedule Uber Rides in Advance
Does booking in advance or scheduling ahead guarantee my fare on Uber and Lyft?
Featured Answers
ippei
Related article:
BenRosen
Check debit card vs. credit card for your payment method
Adding a credit card solved my problem. For me you can’t reserve a ride ahead with apple pay. You can do the regular request with apple pay. But you can reserve a ride if you link a credit card.
Comments
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I figured this out! I never had the clock/car icon. Not sometimes... never. I'd be sitting next to my wife who had the icon and I'd have nothing. I reached out to Uber and received the same useless response from 5 different people over 3 days. They never actually read my communication and just sent stock answers.
So here is what fixed the issue for me. This may be obvious to everyone else, but I'm not a heavy Uber user. I've always just used Apple Pay and I've never had a problem. That, however, seems to be the problem with pre-scheduling. You need to have an actual credit card linked to the account. I added a card and the clock/car icon showed up immediately and has been there ever since.
I hope this helps. Interestingly, Uber stopped responding to my questions altogether. To them, the answer that "this is a new feature and may not be available in all areas" is a sufficient response.
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Added a credit card, icon popped up, thank you!!!
FYI, I was using a DEBIT card for my rides, I added the credit card and the icon appeared.
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It worked exactly for me. I have an apple phone with apple pay as pre-configured for payements and I had this scheduling issue. Just in case if you are still figuring out please follow these steps.
1) Side navigation >> Payments
2) Add Payment method
3) Add valid credit card and complete the process
4) Go to Home screen ( you will still not be able to see the schedule time icon)
5) Type address in where to box
6) Car selection options will populate to you. Ahead of Confirm UberX button, hit on Apple Pay icon
7) Chance the payment to newly added card that is done in step3
8) Click on Back icon in the top left hand corner
9 ) Now you should be able to see the schedule icon in where to? box (car with clock icon)
Hope this helps.
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Didn't work. My payment methods are fine. I mean i take Uber regularly and the charges are going through, so it can't be that, right?
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WHAT? So it's the payment method you have on file? That seems totally feasible. So maybe if your credit card on file isn't in good standing or expired, perhaps you lose access to the icon?
I've spoken to so many people who asked Uber but could never figure this out. You might be helping a bunch of people here.
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Check to make sure you have latest version of the app. I am guility of not checking to see if my apps have updates. I dont allow my phone to automatically update my apps as sometimes I dont want the updated version. For Androids go to google play and for I Phone go to the app store. This should fix it if you have an old version of the app.
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I have this same problem. I’m sitting next to my wife, who has her uber app open and she has the clock, I don’t. App is up to date, and I am in good standing.
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I remember this being a pretty big deal where people were posting pics and videos on their Uber apps. and soon later they announced the upfront pricing. Basically a way to charge whatever they want.
More rides you take, more expensive it gets They know they got your loyalty or that you *need* a ride those Tuesday mornings (as an example).
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If you have apple pay set as your payment method it won't allow you to schedule a ride. If you select your credit card as your payment method then it will allow you to schedule a ride either through the clock icon or under Where To on the home screen app.
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See my response above. May not be the same reason for you, but my issue was that I didn't have a credit card attached to my account. I used Apple Pay in my account for years, but adding a card fixed the issue.
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Did anyone figure this out at all? Are we all to move on just saying, "Uber charges whatever they can charge for each trip?"
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Did you both have your starting location pin in the same spot? Perhaps one of your apps was tied to a different location? The icon is not available in all locations.
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I know nothing about this subject matter, but so I guess this comes down to your account status or payment method? DId you check those?
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this is very frustrating for me. whenever i need to schedule a ride its not there and when I'm nonchalantly using uber its there. very annoying.
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Did you see this response. Check your payment method, maybe?
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People keep telling me it's the location specified, but I don't get it. Isn't this for scheduled ride? so I may not be in the location I will be requesting the ride for.
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Wait, so you are saying that they appear and disappear depending on your situation. I wonder if it's a location thing or availability thing or what.
- Does it appear/disappear in the same location, say your home?
- Do you see any patterns on when they appear/disappear. Say on the weekends when it's super busy? or what about day vs. night? UberPool disappears in most cities after 11PM.
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Ahh...Uber works in mysterious ways.
Maybe it's something to do with your Passenger Ratings Has anyone considered that?
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I was at my school and I saw the schedule ride icon around 12pm Pacific Eastern Time. However, when i came home at 5pm, i didn't see it anymore. My school is only a 20 min drive from home so i don't think it's based on location. I also use a debit payment. Why is it appearing and disappearing?
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If you have apple pay set as your payment method it won't allow you to schedule a ride. If you select your credit card as your payment method then it will allow you to schedule a ride either through the clock icon or under Where To on the home screen app.
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Uber checks your credit card standing and debit card funds frequently. From what I can see on this thread, whenever those checks fail, they will basically remove that schedule icon. With that said, I assume you had enough funds at 5PM too, so...
All I can say is that debit cards seem to cause more problems than credit cards, from what I can tell.
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I had the same issue and fixed it...not sure which one of these actually did the trick, but I now have the car/clock icon:
1. delete and reinstall app
2. after you first launch after reinstalling, select ‘allow’ when asked to use current location when using app.
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You do not really need to schedule advance trips on Uber. If you are worried just ping for a driver a little earlier than you normally would. Advanced scheduled rides on Uber are not guaranteed anyways.
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If you have apple pay set as your payment method it won't allow you to schedule a ride. If you select your credit card as your payment method then it will allow you to schedule a ride either through the clock icon or under Where To on the home screen app.
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I have lost my scheduling icon and it has been replaced with a scooter icon. Scheduling is available and i have used it many times. Scooteres are not available and I do not want them anyway. how do I recover my scheduling icon?
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at the booking page, you need to change the payment selection to "Visa" or "Paypal" FIRST before the car and clock icon would show up
I had my default payment set to Apple Pay, it wont show up the icon until i change the payment method to Visa
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My suspicion is that there is probably a maximum number of scheduled rides Uber allows. or Uber checks the demand for that particular day and starts to accept no more.
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I can't see the car/clock icon. I have Google Pay, AMEX card, and a Paypal account linked up, plus i'm an Uber blue member and am in good standing. this is bullshit.
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Adding a credit card solved my problem. For me you can’t reserve a ride ahead with apple pay. You can do the regular request with apple pay. But you can reserve a ride if you link a credit card.
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Many reporting that using a credit card may bring the icon back. Instead of debit cards.
You mention Amex card. Maybe remove other payment methods?
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Hi all,
I found a solution to this. The issue for me was that I was using Apple Pay. If you change your payment method to a credit card, the car/clock icon comes back!
Hope this might help others!
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I can't either. Seeing another commentator mention it might be the payment method, I literally entered all the credit cards into my Uber app and I still don't see a frickin' schedule icon.
I messaged Uber and I've heard nothing.
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If you have the updated rider app and scheduling is available in your area the scheduling icon is on the right. Messy red box. Sorry didnt have time to color neatly.
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