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I do not have the car/clock icon and am unable to schedule an advance trip on Uber. Help please

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Anonymous
3380 Driver Driver Rider
 Posted 1 year, 2 months ago

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    ShamedJames
    92
     3 days ago

    My suspicion is that there is probably a maximum number of scheduled rides Uber allows.  or Uber checks the demand for that particular day and starts to accept no more.

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      FannyPack24
      65
       3 days ago

      If that were the case, I could choose a different date and/or pickup location, and the icon should appear.  but in my case, that doesn't work either.

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    momof4
    7304 Rider Driver
     1 week ago

    Check to make sure you have latest version of the app. I am guility of not checking to see if my apps have updates. I dont allow my phone to automatically update my apps as sometimes I dont want the updated version. For Androids go to google play and for I Phone go to the app store. This should fix it if you have an old version of the app.

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    fstinson
    10 Rider
     5 months ago

    I figured this out!  I never had the clock/car icon.  Not sometimes... never.  I'd be sitting next to my wife who had the icon and I'd have nothing.  I reached out to Uber and received the same useless response from 5 different people over 3 days.  They never actually read my communication and just sent stock answers.  

    So here is what fixed the issue for me.  This may be obvious to everyone else, but I'm not a heavy Uber user.  I've always just used Apple Pay and I've never had a problem.  That, however, seems to be the problem with pre-scheduling.  You need to have an actual credit card linked to the account.  I added a card and the clock/car icon showed up immediately and has been there ever since.

    I hope this helps.  Interestingly, Uber stopped responding to my questions altogether.  To them, the answer that "this is a new feature and may not be available in all areas" is a sufficient response.

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      ch.dineshkumar
       1 month ago

      It worked exactly for me. I have an apple phone with apple pay as pre-configured for payements and I had this scheduling issue. Just in case if you are still figuring out please follow these steps.

      1) Side navigation >> Payments

      2) Add Payment method

      3) Add valid credit card and complete the process

      4) Go to Home screen ( you will still not be able to see the schedule time icon)

      5) Type address in where to box

      6) Car selection options will populate to you. Ahead of Confirm UberX button, hit on Apple Pay icon

      7) Chance the payment to newly added card that is done in step3

      8) Click on Back icon in the top left hand corner

      9 ) Now you should be able to see the schedule icon in where to? box (car with clock icon)

      Hope this helps.

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      Poutage
      7
       4 months ago

      Didn't work. My payment methods are fine. I mean i take Uber regularly and the charges are going through, so it can't be that, right?

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      ChrisNorway1
      56
       5 months ago

      WHAT?  So it's the payment method you have on file? That seems totally feasible. So maybe if your credit card on file isn't in good standing or expired, perhaps you lose access to the icon?

      I've spoken to so many people who asked Uber but could never figure this out. You might be helping a bunch of people here. 

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    eminousjay
    7
     10 months ago  (edited 10 months ago)

    I have this same problem.  I’m sitting next to my wife, who has her uber app open and she has the clock, I don’t.  App is up to date, and I am in good standing.

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      CrazyCrayons
      141
       10 months ago

      I remember this being a pretty big deal where people were posting pics and videos on their Uber apps.  and soon later they announced the upfront pricing.  Basically a way to charge whatever they want.

      More rides you take, more expensive it gets  They know they got your loyalty or that you *need* a ride those Tuesday mornings (as an example).

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      ChrisNorway1
      56
       5 months ago
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      fstinson
      10 Rider
       5 months ago

      See my response above.  May not be the same reason for you, but my issue was that I didn't have a credit card attached to my account.  I used Apple Pay in my account for years, but adding a card fixed the issue.

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      AngieKM169
      102 Rider
       8 months ago

      Did anyone figure this out at all?  Are we all to move on just saying, "Uber charges whatever they can charge for each trip?"

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      drakespit
      42
       9 months ago

      Did you both have your starting location pin in the same spot? Perhaps one of your apps was tied to a different location? The icon is not available in all locations.

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      BehindTheName
      100 Rider
       9 months ago

      Did you ever figure this out?

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      KumarBengi
      88 Rider
       10 months ago

      I know nothing about this subject matter, but so I guess this comes down to your account status or payment method?  DId you check those?

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    JacksonHile
    4
     7 months ago

    this is very frustrating for me. whenever i need to schedule a ride its not there and when I'm nonchalantly using uber its there. very annoying.

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    TonyAlmeida
    1038 Rider
     9 months ago

    Ahh...Uber works in mysterious ways. 

    Maybe it's something to do with your Passenger Ratings  Has anyone considered that?

    Show Hide  1 Reply
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      JWileySmith
      130 Rider
       9 months ago

      Mine is 4.73 and I can see the Schedule Button.

      I've used it in the city, I've used it in the suburbs, and I've used it everywhere, Sam I am.

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    bklug53095
    3 Rider
     8 months ago

    I had the same issue and fixed it...not sure which one of these actually did the trick, but I now have the car/clock icon:

    1. delete and reinstall app 

    2. after you first launch after reinstalling, select ‘allow’ when asked to use current location when using app.  

    Show Hide  4 Replies
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    ippei
    1200 Driver Rider Guru
     11 months ago
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      lguirch
      79 Driver
       11 months ago

      Sometimes people are trying to schedule a ride an advance for a larger vehicle like for 6 passengers. That particular vehicle type may not be available while a regular car is schedulable;)

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    mtrodrig84
     5 months ago

    I can't see the car/clock icon.  I have Google Pay, AMEX card, and a Paypal account linked up, plus i'm an Uber blue member and am in good standing.  this is bullshit.

    Show Hide  2 Replies
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      SarahFarhadian
       3 weeks ago

      Hi all,


      I found a solution to this. The issue for me was that I was using Apple Pay. If you change your payment method to a credit card, the car/clock icon comes back!

      Hope this might help others!


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      DWang02
      102 Rider
       4 months ago

      I can't either. Seeing another commentator mention it might be the payment method, I literally entered all the credit cards into my Uber app and I still don't see a frickin' schedule icon.

      I messaged Uber and I've heard nothing.

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    brett
    55 Rider
     9 months ago

    You do not really need to schedule advance trips on Uber. If you are worried just ping for a driver a little earlier than you normally would. Advanced scheduled rides on Uber are not guaranteed anyways.

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      Negative_Ghostrider
      Rider
       2 months ago

      That may be true if you live in a metropolitan area, but if you don’t, it’s not always a given that there will be an available car. I live in a fairly small down, and it has taken uber over an hour to find an available car, at times.