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I do not have the car/clock icon and am unable to schedule an advance trip on Uber. Help please

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Anonymous
Driver Driver Rider
 Posted 11 months, 1 week ago

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    fstinson
    Rider
     2 months ago

    I figured this out!  I never had the clock/car icon.  Not sometimes... never.  I'd be sitting next to my wife who had the icon and I'd have nothing.  I reached out to Uber and received the same useless response from 5 different people over 3 days.  They never actually read my communication and just sent stock answers.  

    So here is what fixed the issue for me.  This may be obvious to everyone else, but I'm not a heavy Uber user.  I've always just used Apple Pay and I've never had a problem.  That, however, seems to be the problem with pre-scheduling.  You need to have an actual credit card linked to the account.  I added a card and the clock/car icon showed up immediately and has been there ever since.

    I hope this helps.  Interestingly, Uber stopped responding to my questions altogether.  To them, the answer that "this is a new feature and may not be available in all areas" is a sufficient response.

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      Poutage
       1 month ago

      Didn't work. My payment methods are fine. I mean i take Uber regularly and the charges are going through, so it can't be that, right?

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      ChrisNorway1
       2 months ago

      WHAT?  So it's the payment method you have on file? That seems totally feasible. So maybe if your credit card on file isn't in good standing or expired, perhaps you lose access to the icon?

      I've spoken to so many people who asked Uber but could never figure this out. You might be helping a bunch of people here. 

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    JacksonHile
     4 months ago

    this is very frustrating for me. whenever i need to schedule a ride its not there and when I'm nonchalantly using uber its there. very annoying.

    Show Hide  3 Replies
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    eminousjay
     6 months ago  (edited 6 months ago)

    I have this same problem.  I’m sitting next to my wife, who has her uber app open and she has the clock, I don’t.  App is up to date, and I am in good standing.

    Show Hide  7 Replies
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      CrazyCrayons
      130
       6 months ago

      I remember this being a pretty big deal where people were posting pics and videos on their Uber apps.  and soon later they announced the upfront pricing.  Basically a way to charge whatever they want.

      More rides you take, more expensive it gets  They know they got your loyalty or that you *need* a ride those Tuesday mornings (as an example).

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      ChrisNorway1
       2 months ago
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      fstinson
      Rider
       2 months ago

      See my response above.  May not be the same reason for you, but my issue was that I didn't have a credit card attached to my account.  I used Apple Pay in my account for years, but adding a card fixed the issue.

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      AngieKM169
      Rider
       4 months ago

      Did anyone figure this out at all?  Are we all to move on just saying, "Uber charges whatever they can charge for each trip?"

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      drakespit
       6 months ago

      Did you both have your starting location pin in the same spot? Perhaps one of your apps was tied to a different location? The icon is not available in all locations.

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      BehindTheName
      Rider
       6 months ago

      Did you ever figure this out?

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      KumarBengi
      Rider
       6 months ago

      I know nothing about this subject matter, but so I guess this comes down to your account status or payment method?  DId you check those?

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    bklug53095
    Rider
     4 months ago

    I had the same issue and fixed it...not sure which one of these actually did the trick, but I now have the car/clock icon:

    1. delete and reinstall app 

    2. after you first launch after reinstalling, select ‘allow’ when asked to use current location when using app.  

    Show Hide  4 Replies
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    TonyAlmeida
    945 Rider
     6 months ago

    Ahh...Uber works in mysterious ways. 

    Maybe it's something to do with your Passenger Ratings  Has anyone considered that?

    Show Hide  1 Reply
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      JWileySmith
      103 Rider
       6 months ago

      Mine is 4.73 and I can see the Schedule Button.

      I've used it in the city, I've used it in the suburbs, and I've used it everywhere, Sam I am.

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    mtrodrig84
     1 month ago

    I can't see the car/clock icon.  I have Google Pay, AMEX card, and a Paypal account linked up, plus i'm an Uber blue member and am in good standing.  this is bullshit.

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      DWang02
      Rider
       1 month ago

      I can't either. Seeing another commentator mention it might be the payment method, I literally entered all the credit cards into my Uber app and I still don't see a frickin' schedule icon.

      I messaged Uber and I've heard nothing.

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    ippei
    1193 Driver Rider Guru
     7 months ago
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      lguirch
      Driver
       7 months ago

      Sometimes people are trying to schedule a ride an advance for a larger vehicle like for 6 passengers. That particular vehicle type may not be available while a regular car is schedulable;)

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    brett
    Rider
     6 months ago

    You do not really need to schedule advance trips on Uber. If you are worried just ping for a driver a little earlier than you normally would. Advanced scheduled rides on Uber are not guaranteed anyways.