Uber are thieves !!!! Worse customer service. They do not resolve issues. Use Lyft. Don’t bother with these crooks !!!!!!!!!
I get picked up today as my phone accidentally called them. Since an Uber shows up I took it. I told the driver please edit the location as my phone died as soon as I got into the car. He said ok no problem.
Then as I get dropped off for a five Minute ride I get charged for a one hour ride. I should have been charged $10 but they charged me $101.00. He didn’t edit it into the system.
I contacted uber about it right away and explained the situation. They know they can easily track their drivers GPS system and see where he dropped me off or they can ask him. He probably ended up taking the full route while not changing it in his system just to Charge me for a route I didn’t take.
Uber’s response was very weak. They said I’m sorry you had a bad experience. Hopefully you’ll have a better one next time.
They didn’t resolve the issue. I’ve dealt with Lyft on many occasions. Whenever I had the least bit of an issue it was resolved right away. Lyft sends you text notifications as soon as you’re picked up and dropped off. They check their drivers GpS if there’s any issue. They always resolved any issues right away.
Uber does not. They gave me a two sentence poor response which shows they didn’t answer my question and it’s obvious they are theieves. I was charged $101.00 for a five minute ride !!!!!!!!!!!!!!! Do not use UBER. If your phone dies and you accidentally put in the wrong address and you ask your driver to make the edit don’t be surprised when you get charged for the full route. These drivers and uber has no morals . They are thieves period. Horrendous customer service.
I’m going back and forth to uber explaining that I didn’t take that ride . I mentioned my pick up and drop off location and they have the nerve to say , I was charged for tolls.
RIDEGURU
Uber are thieves !!!! Worse customer service. They do not resolve issues. Use Lyft. Don’t bother with these crooks !!!!!!!!!
I get picked up today as my phone accidentally called them. Since an Uber shows up I took it. I told the driver please edit the location as my phone died as soon as I got into the car. He said ok no problem.
Then as I get dropped off for a five Minute ride I get charged for a one hour ride. I should have been charged $10 but they charged me $101.00. He didn’t edit it into the system.
I contacted uber about it right away and explained the situation. They know they can easily track their drivers GPS system and see where he dropped me off or they can ask him. He probably ended up taking the full route while not changing it in his system just to Charge me for a route I didn’t take.
Uber’s response was very weak. They said I’m sorry you had a bad experience. Hopefully you’ll have a better one next time.
They didn’t resolve the issue. I’ve dealt with Lyft on many occasions. Whenever I had the least bit of an issue it was resolved right away. Lyft sends you text notifications as soon as you’re picked up and dropped off. They check their drivers GpS if there’s any issue. They always resolved any issues right away.
Uber does not. They gave me a two sentence poor response which shows they didn’t answer my question and it’s obvious they are theieves. I was charged $101.00 for a five minute ride !!!!!!!!!!!!!!! Do not use UBER. If your phone dies and you accidentally put in the wrong address and you ask your driver to make the edit don’t be surprised when you get charged for the full route. These drivers and uber has no morals . They are thieves period. Horrendous customer service.
I’m going back and forth to uber explaining that I didn’t take that ride . I mentioned my pick up and drop off location and they have the nerve to say , I was charged for tolls.