It's a real shame that as a business Uber doesn't seem to understand how to serve the customer, and the drivers act entitled like they're the ones who are the paying customers, nevermind the riders are the ones getting jacked on surge pricing.
I've never done any of the things listed as negative passenger experiences and I have about 4.5. I have told one or two drivers that were doing a horribly bad job that they were doing a bad job, though. If it's not okay to complain to bad drivers, then, maybe it's time to go back to taxis. What always blows my mind is the number of bad drivers who have "diamond" ratings. Also, there's no way for me to complain to Uber when, say, a driver refuses to pick me up at an Express Pool spot that the app made me go to, or cancels a ride a minute before pickup.
RIDEGURU
It's a real shame that as a business Uber doesn't seem to understand how to serve the customer, and the drivers act entitled like they're the ones who are the paying customers, nevermind the riders are the ones getting jacked on surge pricing.
And here I thought that was one of the primary selling points of Uber, go figure.
I've never done any of the things listed as negative passenger experiences and I have about 4.5. I have told one or two drivers that were doing a horribly bad job that they were doing a bad job, though. If it's not okay to complain to bad drivers, then, maybe it's time to go back to taxis. What always blows my mind is the number of bad drivers who have "diamond" ratings. Also, there's no way for me to complain to Uber when, say, a driver refuses to pick me up at an Express Pool spot that the app made me go to, or cancels a ride a minute before pickup.