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Uber isn't a cab service or a chauffeur service. Uber is a ride sharing application and you're being paid to essentially pick up paying hitchhikers. You guys have it backwards. I have 4.96 with 200 rides and if they think they can do whatever they want or say what they want, they're wrong. You are your own boss and can decline or stop the trip if they are being rude or being a distraction. You can have your money back and call an Uber that accepts being treated like a personal driver.