If you don't have an account you can sign up for one now.
You can also reset your password if you've forgotten it.
This did happen to me. We canceled the last part of a multi trip ride and the driver said he would just cancel it on his end and “end” the ride.
By the time I got settled I realized he kept the meter on for about 25 minutes after drop off.
Uber customer support was very unsupportive and kept spitting out generic responses no matter what I asked.
Felt cheated, and jumped ship to Lyft instead due to poor customer support.
RIDEGURU
This did happen to me. We canceled the last part of a multi trip ride and the driver said he would just cancel it on his end and “end” the ride.
By the time I got settled I realized he kept the meter on for about 25 minutes after drop off.
Uber customer support was very unsupportive and kept spitting out generic responses no matter what I asked.
Felt cheated, and jumped ship to Lyft instead due to poor customer support.