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Are Uber drivers known to keep the meter running (after the ride)? Do they? and how?

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 Posted 6 years, 2 months ago

The Guru Take


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     5 years ago

    This did happen to me.  We canceled the last part of a multi trip ride and the driver said he would just cancel it on his end and “end” the ride.  

    By the time I got settled I realized he kept the meter on for about 25 minutes after drop off. 

    Uber customer support was very unsupportive and kept spitting out generic responses no matter what I asked.  

    Felt cheated, and jumped ship to Lyft instead due to poor customer support. 

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       5 years ago

      25 MINUTES?!  Did he think he would get away with that?   I wonder if, to not make it as obvious, he just sat there and incurred the duration cost, rather than driving around and making the map look different.

      Oh, yeah, Uber's support is the worst.  All generic responses that go nowhere. (literally, you often circle back and start receiving same responses you have already received prior)    You can't even call them.

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       5 years ago

      Yep, this happened to me as well. I got Uber to refund the difference though, you just have to keep emailing them over and over and over. Such a pain! I don't use rideshares much anymore.