There are only two issues I have had repeatedly over my 2.5 experience. The most common is trying to bring more people than seat belts or too many suitcases. When I tell them it looks like too many people /much luggage, they either try to bribe me or look inside the car, arguing as if I don't know how many seat belts my own vehicle has (some do the same thing when they don't realize I have a third row so they don't think I'm really an XL) 😂 I learned quickly to not start the trip until I've confirmed everyone/everything fits and if they need another car, they are cool about it. Any arguments and I'm leaving them in my dust. Since I didn't start the trip, they can't rate me.
So that one didn't really answer the OP question...
As far as actual issues that result in bad ratings, I have gotten those mostly for not responding quite the way the creeps would like when they start rapid firing personal questions about my age or where I live or if I'm married and have kids. I'm polite and try to make jokes to distract and change the subject. I've actually been yelled at by a drunk golfer because, in his words, "you haven't answered any of my questions!!!" That was the closest I ever came to kicking someone out. I really, really should have.
The other thing pax have rated badly for is not waiting indefinitely while they go in to pick up a prescription or run into the grocery store, etc. I always tell them I'm happy to wait 5 minutes, but if they think it will take any longer to request a new car when they're ready to go. I once had a passenger telling me she works for Lyft headquarters and will report me and get me fired because I'm required to wait 😂 Another woman, when I left after 10 mins of waiting outside Walmart for her to "cash a check", she kept calling me back to back and texting me. I had no idea Lyft left us connected for an hour plus after a trip. I'm not sure if they changed that policy, but I had to call Lyft support to get us disconnected and to get that rating removed. They could see I had called and texted her several times before I left.
SUV is not synonymous with XL. An XL request guarantees you seat belts for 6, but cargo space varies greatly between vehicles and is NOT guaranteed by Uber or Lyft.
A Dodge Journey has room for TWO SMALL suitcases (carry on size) at best. It will not fit even one full sized suitcase and, again, cargo space is not guaranteed by either platform. The Chevy Traverse doesn't have much more room. Neither of the above mentioned vehicles are full sized SUV's and are NOT required to be on the XL tier.
Any groups of six must request an SUV-tier vehicle to be guaranteed luggage space. If your request an XL, it's wise to call your driver immediately to find out how much cargo space is available to avoid a cancelation fee.
RIDEGURU
There are only two issues I have had repeatedly over my 2.5 experience. The most common is trying to bring more people than seat belts or too many suitcases. When I tell them it looks like too many people /much luggage, they either try to bribe me or look inside the car, arguing as if I don't know how many seat belts my own vehicle has (some do the same thing when they don't realize I have a third row so they don't think I'm really an XL) 😂 I learned quickly to not start the trip until I've confirmed everyone/everything fits and if they need another car, they are cool about it. Any arguments and I'm leaving them in my dust. Since I didn't start the trip, they can't rate me.
So that one didn't really answer the OP question...
As far as actual issues that result in bad ratings, I have gotten those mostly for not responding quite the way the creeps would like when they start rapid firing personal questions about my age or where I live or if I'm married and have kids. I'm polite and try to make jokes to distract and change the subject. I've actually been yelled at by a drunk golfer because, in his words, "you haven't answered any of my questions!!!" That was the closest I ever came to kicking someone out. I really, really should have.
The other thing pax have rated badly for is not waiting indefinitely while they go in to pick up a prescription or run into the grocery store, etc. I always tell them I'm happy to wait 5 minutes, but if they think it will take any longer to request a new car when they're ready to go. I once had a passenger telling me she works for Lyft headquarters and will report me and get me fired because I'm required to wait 😂 Another woman, when I left after 10 mins of waiting outside Walmart for her to "cash a check", she kept calling me back to back and texting me. I had no idea Lyft left us connected for an hour plus after a trip. I'm not sure if they changed that policy, but I had to call Lyft support to get us disconnected and to get that rating removed. They could see I had called and texted her several times before I left.
SUV is not synonymous with XL. An XL request guarantees you seat belts for 6, but cargo space varies greatly between vehicles and is NOT guaranteed by Uber or Lyft.
A Dodge Journey has room for TWO SMALL suitcases (carry on size) at best. It will not fit even one full sized suitcase and, again, cargo space is not guaranteed by either platform. The Chevy Traverse doesn't have much more room. Neither of the above mentioned vehicles are full sized SUV's and are NOT required to be on the XL tier.
Any groups of six must request an SUV-tier vehicle to be guaranteed luggage space. If your request an XL, it's wise to call your driver immediately to find out how much cargo space is available to avoid a cancelation fee.