To Uber and Lyft drivers: What are things passengers UNFAIRLY rate you on? What are things outside of your control as a driver, but can ding you on your ratings or tips?

There are only two issues I have had repeatedly over my 2.5 experience. The most common is trying to bring more people than seat belts or too many suitcases. When I tell them it looks like too many people /much luggage, they either try to bribe me or look inside the car, arguing as if I don't know how many seat belts my own vehicle has (some do the same thing when they don't realize I have a third row so they don't think I'm really an XL) 😂 I learned quickly to not start the trip until I've confirmed everyone/everything fits and if they need another car, they are cool about it. Any arguments and I'm leaving them in my dust. Since I didn't start the trip, they can't rate me. 

So that one didn't really answer the OP question...

As far as actual issues that result in bad ratings, I have gotten those mostly for not responding quite the way the creeps would like when they start rapid firing personal questions about my age or where I live or if I'm…

Read more...

There are only two issues I have had repeatedly over my 2.5 experience. The most common is trying to bring more people than seat belts or too many suitcases. When I tell them it looks like too many people /much luggage, they either try to bribe me or look inside the car, arguing as if I don't know how many seat belts my own vehicle has (some do the same thing when they don't realize I have a third row so they don't think I'm really an XL) 😂 I learned quickly to not start the trip until I've confirmed everyone/everything fits and if they need another car, they are cool about it. Any arguments and I'm leaving them in my dust. Since I didn't start the trip, they can't rate me. 

So that one didn't really answer the OP question...

As far as actual issues that result in bad ratings, I have gotten those mostly for not responding quite the way the creeps would like when they start rapid firing personal questions about my age or where I live or if I'm married and have kids. I'm polite and try to make jokes to distract and change the subject. I've actually been yelled at by a drunk golfer because, in his words, "you haven't answered any of my questions!!!" That was the closest I ever came to kicking someone out. I really, really should have. 

The other thing pax have rated badly for is not waiting indefinitely while they go in to pick up a prescription or run into the grocery store, etc. I always tell them I'm happy to wait 5 minutes, but if they think it will take any longer to request a new car when they're ready to go. I once had a passenger telling me she works for Lyft headquarters and will report me and get me fired because I'm required to wait 😂 Another woman, when I left after 10 mins of waiting outside Walmart for her to "cash a check", she kept calling me back to back and texting me. I had no idea Lyft left us connected for an hour plus after a trip. I'm not sure if they changed that policy, but I had to call Lyft support to get us disconnected and to get that rating removed. They could see I had called and texted her several times before I left. 

Read less...