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To Uber and Lyft drivers: What are things passengers UNFAIRLY rate you on? What are things outside of your control as a driver, but can ding you on your ratings or tips?

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ippei
1201 Driver Rider Guru
 Posted 11 months, 1 week ago

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    ErinMorris
     1 month ago

    There are only two issues I have had repeatedly over my 2.5 experience. The most common is trying to bring more people than seat belts or too many suitcases. When I tell them it looks like too many people /much luggage, they either try to bribe me or look inside the car, arguing as if I don't know how many seat belts my own vehicle has (some do the same thing when they don't realize I have a third row so they don't think I'm really an XL) 😂 I learned quickly to not start the trip until I've confirmed everyone/everything fits and if they need another car, they are cool about it. Any arguments and I'm leaving them in my dust. Since I didn't start the trip, they can't rate me. 


    So that one didn't really answer the OP question...


    As far as actual issues that result in bad ratings, I have gotten those mostly for not responding quite the way the creeps would like when they start rapid firing personal questions about my age or where I live or if I&#39...

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    There are only two issues I have had repeatedly over my 2.5 experience. The most common is trying to bring more people than seat belts or too many suitcases. When I tell them it looks like too many people /much luggage, they either try to bribe me or look inside the car, arguing as if I don't know how many seat belts my own vehicle has (some do the same thing when they don't realize I have a third row so they don't think I'm really an XL) 😂 I learned quickly to not start the trip until I've confirmed everyone/everything fits and if they need another car, they are cool about it. Any arguments and I'm leaving them in my dust. Since I didn't start the trip, they can't rate me. 


    So that one didn't really answer the OP question...


    As far as actual issues that result in bad ratings, I have gotten those mostly for not responding quite the way the creeps would like when they start rapid firing personal questions about my age or where I live or if I'm married and have kids. I'm polite and try to make jokes to distract and change the subject. I've actually been yelled at by a drunk golfer because, in his words, "you haven't answered any of my questions!!!" That was the closest I ever came to kicking someone out. I really, really should have. 


    The other thing pax have rated badly for is not waiting indefinitely while they go in to pick up a prescription or run into the grocery store, etc. I always tell them I'm happy to wait 5 minutes, but if they think it will take any longer to request a new car when they're ready to go. I once had a passenger telling me she works for Lyft headquarters and will report me and get me fired because I'm required to wait 😂 Another woman, when I left after 10 mins of waiting outside Walmart for her to "cash a check", she kept calling me back to back and texting me. I had no idea Lyft left us connected for an hour plus after a trip. I'm not sure if they changed that policy, but I had to call Lyft support to get us disconnected and to get that rating removed. They could see I had called and texted her several times before I left. 

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    PhilDorfman
    45 Driver
     11 months ago

    For not responding to unreasonable request!

    For example, when I say NO to people asking me to hurry, speed, and break laws. 

    Ridiculous.

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    EjiEzeEze
    321 Rider Driver
     11 months ago

    My poor music selection.

    Those user feedbacks are a riot.

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    WWBlueStuff
    267 Driver
     11 months ago

    Other passengers on an UberPool. That is COMPLETELY outside of my control, but it obviously does affect the experience. 

    That's the problem; people rate the ride not necessarily the driver. I get it that if a girl has a horrible ride due to an annoying dude riding with her, she may rate low.  I get it that if the Uber app glitches, a man may rate negatively for the experience as a feedback to Uber.  Unfortunately, these ratings really affect the drivers.

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      DonutDrivers
      246 Driver Driver
       11 months ago

      Yeah, I think that's what the OP is asking for, right. Pretty much? Riders are rating the experience while as the drivers end up being solely responsible for their experience.

      If Uber overcharges or the surge angers the passengers, oops, it's the drivers' fault.  Fantastic.

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    eForceX77
    110
     11 months ago

    How good looking (or bad looking) I am. LOL.

    I still remember some 20/20 (or 60 minutes?) research where they determined that better looking people get bigger tips and more positive feedback. The cards are stacked against from birth.

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    BrianTheScrewDriver
    434 Driver Driver
     11 months ago

    Cigarettes and marijuna smell from previous passengers. 

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    DriveMeToTheMoon
    285 Driver Driver
     11 months ago

    Perhaps we should reference this forum post when answering this question:

    RIDERS: What are some of your reasons for not tipping a driver?

    Lots come to mind:

    • Traffic.  Your lack of planning and being late isn't my problem.
    • Taking a different (but a much better route that's quicker and potentially be cheaper)
    • Poor weather where the floorboard may be wet or muddy. Come on!!