Took an Uber from the hotel to MEM airport Sep 23 and the Uber was filthy, smelled of weed, and driver very unprofessional. Was 2 of us in a rush or I would have never taken that Uber. After dropping of at the airport the driver claimed I left my phone in the car and we were charged a fee for a returned item. A week later he claimed we spilled coffee in his car and we were charged a cleaning fee. None of us had any coffee which can be confirmed by concierge at the hotel. The most frustrating thing of all this is just being able to reach Uber easily I guess. I feel like this driver is harassing us even after the ride. I don’t think I will ever feel safe in an Uber again especially since they seem to not even ask you what happened and just charge your card when a driver complains. They need cameras in those cars.
RIDEGURU
Took an Uber from the hotel to MEM airport Sep 23 and the Uber was filthy, smelled of weed, and driver very unprofessional. Was 2 of us in a rush or I would have never taken that Uber. After dropping of at the airport the driver claimed I left my phone in the car and we were charged a fee for a returned item. A week later he claimed we spilled coffee in his car and we were charged a cleaning fee. None of us had any coffee which can be confirmed by concierge at the hotel. The most frustrating thing of all this is just being able to reach Uber easily I guess. I feel like this driver is harassing us even after the ride. I don’t think I will ever feel safe in an Uber again especially since they seem to not even ask you what happened and just charge your card when a driver complains. They need cameras in those cars.