RIDEGURU
I pre-booked a ride from my home to JFK airport on Dec 14, 2025. The driver arrived at the appointed time and the app notified me of his arrival. I contacted him told him I was bringing all my bags down from the second floor to the street, which would take a few minutes, and he acknowledged.
When I got downstairs he had left - without telling me he was leaving.
Being in a rush to get to the airport, I immediately called for another car. The Lyft app showed there was a car available around the corner from my location - this was unusual because we live in an area far from the more trafficked neighborhoods and we usually have a wait of 5 - 10 minutes for a car to arrive - and which was why I had pre-booked a ride that day. However, I did not think about it till after we were on our way to the airport.
I looked at my ride history on the app and found that this was the same driver who had just cancelled on us and left a few minutes ago. If he was in such a hurry, why was he still parked around the corner when I called for a ride again ? And now the price of the ride had doubled because of the short time on my second request. Pre-booked rides are usually much cheaper because the system works on demand pricing.
So - this driver cancelled my pre-booked ride and then waited nearby knowing I would call for a ride again as I was traveling. He then picked up my second request at almost double the cost - and scammed me out of extra money for the same ride he had accepted before. I was also charged a $10 “No-Show" fee when the driver cancelled my ride.
I complained to Lyft and they acknowledged this was w…
I pre-booked a ride from my home to JFK airport on Dec 14, 2025. The driver arrived at the appointed time and the app notified me of his arrival. I contacted him told him I was bringing all my bags down from the second floor to the street, which would take a few minutes, and he acknowledged.
When I got downstairs he had left - without telling me he was leaving.
Being in a rush to get to the airport, I immediately called for another car. The Lyft app showed there was a car available around the corner from my location - this was unusual because we live in an area far from the more trafficked neighborhoods and we usually have a wait of 5 - 10 minutes for a car to arrive - and which was why I had pre-booked a ride that day. However, I did not think about it till after we were on our way to the airport.
I looked at my ride history on the app and found that this was the same driver who had just cancelled on us and left a few minutes ago. If he was in such a hurry, why was he still parked around the corner when I called for a ride again ? And now the price of the ride had doubled because of the short time on my second request. Pre-booked rides are usually much cheaper because the system works on demand pricing.
So - this driver cancelled my pre-booked ride and then waited nearby knowing I would call for a ride again as I was traveling. He then picked up my second request at almost double the cost - and scammed me out of extra money for the same ride he had accepted before. I was also charged a $10 “No-Show" fee when the driver cancelled my ride.
I complained to Lyft and they acknowledged this was wrong on the driver's part and refunded that $10 fee, but I have been trying since Jan 4th, '25 to ask them to do something about the driver and prevent him (or others) from doing this again to other customers, and to institute a way to prevent drivers from unilaterally scamming riders, but they are not responding to my emails.
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