RIDEGURU
I am asking the current Uber drivers, but anyone's welcome.
If you were the new CEO of Uber, with absolute power, what would be the first thing you'd change?
Posted 6 years, 5 months ago
Posted In
Ask a Driver
Do you have questions for your Uber anad Lyft drivers? What about tips and suggestions? Whether you are a driver or a rider, share your comments here and get responses from real rideshare drivers.
Posted By
DaimsLer
273
Ride Apprentice
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Comments
A knee jerk reaction would be to demand fare increases. I have no doubt in my mind Uber is pursuing a relentless campaign (at a cost of billions) to undercut their competition. The prices are where they are for a reason. Reasons that are not hardly gonna change for little ole me. So let's step back for a moment and reposition. Okay let's not mess with the price of rice in China. What can we do to increase driver revenue?
Lost/Found return fee is cool.
Barf and Mayhem awards are too.
I think it is only fair to charge extra per body beyond the contract rider. A $2-$3 tip per each additional person should be added to bill. $25 extra for that fifth rider. Ask any driver, the wear and tear with four big people in your car is significantly greater than with one person.This is tip money and not to be shared by Uber.
Long hauling to pick up a short trip is everyone's nightmare. Since Uber won't give you details of trip; but, does assign you as closest to the call, Uber should then compens…
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A knee jerk reaction would be to demand fare increases. I have no doubt in my mind Uber is pursuing a relentless campaign (at a cost of billions) to undercut their competition. The prices are where they are for a reason. Reasons that are not hardly gonna change for little ole me. So let's step back for a moment and reposition. Okay let's not mess with the price of rice in China. What can we do to increase driver revenue?
Lost/Found return fee is cool.
Barf and Mayhem awards are too.
I think it is only fair to charge extra per body beyond the contract rider. A $2-$3 tip per each additional person should be added to bill. $25 extra for that fifth rider. Ask any driver, the wear and tear with four big people in your car is significantly greater than with one person.This is tip money and not to be shared by Uber.
Long hauling to pick up a short trip is everyone's nightmare. Since Uber won't give you details of trip; but, does assign you as closest to the call, Uber should then compensate you for going to where ever they are sending you. Whether the victim of a cancellation after driving 20 minutes to the pickup point, or the pickup is a two miles to the store ride. So the compensation should be two part. Drivers original location to pickup point and then pickup point to destination. If the driver reaches the pickup point, they are guaranteed compensation for that leg, no matter the outcome of the ride. Whether Uber wants to eat that addition to the drivers income or pass it on to the consumer, is up to them.If Uber assigns a ride that makes someone drive twenty minnutes to complete the task on Uber's behalf, then it is only right that they cover that cost of getting there.
I think Uber should reduce it's take from the drivers money to a strict 15% of gross revenue and look for alternative revenue streams to make up the difference. For example the Unlimited 25% Club. Pay an annual membership of $49.99 and get a flat 25% off all your Uber rides. Use as many times as you like during the membership period. It's UNLIMITED.
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If anyone read the recent article in the April 9, 2018 issue of the New Yorker magazine that focused on Dara Khosrowshahi, the new CEO of Uber, you might have noticed that one thing stood out, He admitted that the cost of a ride is too low. The cost of a ride is significantly higher than what the public is paying for it. He also admitted that he didn't know how to deal with it because as soon as they raise the price the customers will go to Lyft, or another source.
The problem needs to be taken head on with the public being educated that the drivers are being cheated by not being paid an appropriate fee for the cost to run the vehicle as well as to eat, pay rent and live in the real world.
People complained about the cost of taxi service, but I will tell you from ten years of driving a taxi (and another six and a half with Uber) that there are very good reasons for the price of a taxi ride and that they should not be the focus of complaints, rather, the service they were giving was …
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If anyone read the recent article in the April 9, 2018 issue of the New Yorker magazine that focused on Dara Khosrowshahi, the new CEO of Uber, you might have noticed that one thing stood out, He admitted that the cost of a ride is too low. The cost of a ride is significantly higher than what the public is paying for it. He also admitted that he didn't know how to deal with it because as soon as they raise the price the customers will go to Lyft, or another source.
The problem needs to be taken head on with the public being educated that the drivers are being cheated by not being paid an appropriate fee for the cost to run the vehicle as well as to eat, pay rent and live in the real world.
People complained about the cost of taxi service, but I will tell you from ten years of driving a taxi (and another six and a half with Uber) that there are very good reasons for the price of a taxi ride and that they should not be the focus of complaints, rather, the service they were giving was the real culptit and Uber seized on any chance to malign the taxi services in order to gain market share.
In San Francisco, the citly I know best, the cost of a taxi ride is set by the Publiv Utilities Commission and it breaks down roughly this way: The ride must cover the cost of gasoline to the driver, the drivers rental of the car from the taxi company (assuming he does not own the medallion as most do not), the cost of liability insurance, the cost of maintaining the car (all the brake jobs, oil changes, transmission flushes, tires and the original acquisition of the vehicle) as well as the office overhead of the taxi company which includes office rental and salaries of employees, such as the dispatchers, as well as a reasonable profit. Thus the company sets the rate of the "gate" fee the drivers pay to take out a car and in exchange they are only responsible for paying for gas while they use the car.
No one gets rich in the taxi business, least of all any drivers, even those who own medallions which allow them to rent their car to another driver and for them to drive without paying the full "gate", the price to take out a car. Those drivers still pay a modest fee to the company for the use of the company color scheme painted on the car as well as access to the dispatcher.
An Uber driver, by comparison is responsible for all costs and pays Uber a commission for access to the "dispatch" system, which is fully automated by computer and accessed only through a smart phone.
If I had absolute power I would merge all the taxi companies into Uber, deal with the city authorities in a non adversarial manner and provide a service that was superior to the original taxi cab services and paid the drivers better than the current Uber model does.
However, in order to do that, they would have to create a better incentive for drivers to stay out all night long, perhaps by accepting a much lower commission from drivers between the hours of 3AM and 6AM in order to keep cars on the road.
The prices as they are today should probably rise by 50%-75% in order to be fair to the drivers as well as all the investors waiting to recoup the money they gave Uber to start up.
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That is a pretty comprehensive plan to fix the current system. I'd vote for you as a CEO if this were a democracy.
There are multiple components here:
- "If Uber raises its rates, all the consumers will go to Lyft" - I feel like this is a problem with the leveraged economy. These start-ups are so used to working at a loss, that they don't even try to make profits or keep loses minimized. I feel like there is a slightly breakdown of capitalism here. Success company should be the company with good business and revenue model. However, every company seems to only be fighting for marketshare, and that's it. Is the system broken or is this just good firece competition? I don't know.
- "Very good reasons for the price of a taxi ride." - I can't agree more with this. Taxis rates were set very carefully through a democratic process and collaboration between government officials, economists, taxi companies and drivers. I was involve…
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That is a pretty comprehensive plan to fix the current system. I'd vote for you as a CEO if this were a democracy.
There are multiple components here:
- "If Uber raises its rates, all the consumers will go to Lyft" - I feel like this is a problem with the leveraged economy. These start-ups are so used to working at a loss, that they don't even try to make profits or keep loses minimized. I feel like there is a slightly breakdown of capitalism here. Success company should be the company with good business and revenue model. However, every company seems to only be fighting for marketshare, and that's it. Is the system broken or is this just good firece competition? I don't know.
- "Very good reasons for the price of a taxi ride." - I can't agree more with this. Taxis rates were set very carefully through a democratic process and collaboration between government officials, economists, taxi companies and drivers. I was involved in when Pittsburgh was setting its rates several years ago, and i was impressed as to how much thought and discussion occured to justify the rates.
- Merging the taxi companies into Uber. I am surprised that Uber never took this approach to begin with. They had an opportunity to take over the entire industy with their technology. All they had to do was to share their technology and become the platform to which every taxi company would operate under. They instead took the selfish take-over route, where they went head-on, and tried to own the industry.
Some people argue that taxi companies wouldn't have played the game and that they would have slow down the growth of Uber. However, Grab, Ola, Didi, 99 and Meru are all doing great jobs at merging with local taxi companies. Sure, there are hiccups, disputes, and people clashing, but as a result, they have grown quickly and established roots in massive markets. Uber? not so much.
So what's next? Will there be an implosion with where the fare stands today? Will there be a reckoning day? ...or will Autonomous Vehicles save the day by eliminating the driver pay? Will the consumers take the blunt by paying more tips? Will Didi and Ola take over the North American market by merging taxi companies (including Flywheel and Cubr) and bring down Uber/Lyft?
What an exciting time to be alive.
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On your point about merging taxi companies with Uber... I keep hearing that that'll naturally happen anyways after taxi companies have all failed in the United States. There's an office pool going here whether ten years from now where there is no distinction between taxis and ubers, we'd still be calling it "Ubers" or if we'd be calling them al "ubers."
I said U ber but majority said the word "taxis" would go away. see, I don't believe that.
If I were the new CEO of Uber, my first change would be to prioritize driver welfare and transparency. Implementing fairer pay structures and offering more comprehensive benefits would not only improve driver satisfaction but also enhance overall service quality. Investing in driver support could strengthen loyalty and improve the rider experience as well!
I would change the business model to be sustainable WITHOUT waiting for driverless cars - and I would do it ASAP.
The current model for both Lyft and Uber depends on drivers who place a low value on their time and underestimate their costs, while placing a high value on the their independence and control.
Most drivers lose more on their car costs than they calculate. For example, the excess miles alone on my 2014 Acura MDX (which qualified for Uber SELECT, Uber SUV, Lyft Lux, and Lyft Lux SUV) lowered the value of the vehicle by over $3,500 in only 15 months according to NADA. And that's on top of the $11,000 normal depreciation. That's $233 / month for the excess mileage and $733 / month for the normal depreciation. Those costs were invisible to me the entire time I was driving that car.
Commercial insurance (required back then to do the $3.75 / mile SUV rides for Uber) was also $400 / month, and insurance on the car loan added another $88 / month, so fixed cost…
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I would change the business model to be sustainable WITHOUT waiting for driverless cars - and I would do it ASAP.
The current model for both Lyft and Uber depends on drivers who place a low value on their time and underestimate their costs, while placing a high value on the their independence and control.
Most drivers lose more on their car costs than they calculate. For example, the excess miles alone on my 2014 Acura MDX (which qualified for Uber SELECT, Uber SUV, Lyft Lux, and Lyft Lux SUV) lowered the value of the vehicle by over $3,500 in only 15 months according to NADA. And that's on top of the $11,000 normal depreciation. That's $233 / month for the excess mileage and $733 / month for the normal depreciation. Those costs were invisible to me the entire time I was driving that car.
Commercial insurance (required back then to do the $3.75 / mile SUV rides for Uber) was also $400 / month, and insurance on the car loan added another $88 / month, so fixed costs alone were well over $1,400. The variable costs I tracked, like gas, tires, oil, etc. added even more, so even getting rides that paid well, it was tough to even break even doing Uber or Lyft rides alone. And in the nicer car, I was losing money on every ride less than $10 if I did UberX or Lyft rides. I quickly quit doing that unless there was a surge.
Similar analysis of driving my Prius revealed that the grand total of my net, after-cost earnings over 4 months to be about $6 / hour even though I had originally thought I was making almost $14 / hour after incentives. Yes - factoring in costs, I made less than minimum wage.
So in essence, Uber and Lyft were exploiting my ignorance of what my true costs were going to be. That's why I say that the business models of both companies are unsustainable. Both companies are betting on driverless vehicles rescuing them from the low fare prices they're charging riders - but I don't think they can keep finding new drivers to replace their former drivers (like me) forever.
There will be a day of reckoning, and if I were CEO, I'd be worried that it might come sooner than later and before autonomous vehicles arrive. So that would be my top priority.
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Uber has a very selective mouth for sharing info.
So are you proposing changing the business model as you say or are you basically saying raise the price so drivers start making some money?
There's that mention of minimum wage again. I'm too afraid to do the math. I think I'm doing ok so far but then again I use a new car which makes me wonder I will get dinged on th depreciation the hardest.
Easy. Raise the rates! Back to the levels of regular taxis.
There is no way in hell Lyft would raise their rates to match. They would destroy Uber.
Lyft too is hemorrhaging money right now. The current price is not sustainable and it'll never make these companies profitable.
They'd us be happy to raise the price to ease the strain on their checkbook and extend their runway
But they are both just waiting for the other to crack. Once they do, they just have to hold on a little longer to drive the sword all the way in... If Uber caves first, Lyft will keep their prices low until Uber is out of business.
Of course, Uber wouldn't let that happen. Thus they will not raise their rates. Sorry y'all.
Lyft rates are generally established based on Uber which clearly sets the standard. If Uber were to increase their rates, Lyft would have no choice but to follow because ALL THE DRIVERS would immediately switch to Uber and Lyft would have no coverage.
So when Mr Uber says he doesn't know how to increase rates because of competition, it is complete BS!!!
The vast majority of drivers do so for both Uber and Lyft as well as any others that are available.
That, or Didi or Ola would make their move. Uber would die.
Brilliant. It will fix so many problems it isn't even funny.
I think this is a thought provoking question, and I could write a whole article on it. As drivers, we like to talk about how much we would change at Uber. However, that perspective would probably shift considerably once we were in the CEO’s shoes and facing an IPO for a company like Uber (with $220 million + on the table for myself).
If I had absolute power as Uber’s CEO I would immediately increase prices and rate cards between 33% – 50% and limit the number of drivers entering the platform. I would focus on making the service better by having drivers who are better trained, know the streets, with nicer cars, and stronger background checks. I’d also consider pushing or requiring new drivers (for POOL and UberX) to have hybrid/electric cars so their operations costs are realistic enough to make a living on the platform.
A lot of this would be tackling the ops costs of our drivers. No longer accepting idiots who try to do UberX or Uber…
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I think this is a thought provoking question, and I could write a whole article on it. As drivers, we like to talk about how much we would change at Uber. However, that perspective would probably shift considerably once we were in the CEO’s shoes and facing an IPO for a company like Uber (with $220 million + on the table for myself).
If I had absolute power as Uber’s CEO I would immediately increase prices and rate cards between 33% – 50% and limit the number of drivers entering the platform. I would focus on making the service better by having drivers who are better trained, know the streets, with nicer cars, and stronger background checks. I’d also consider pushing or requiring new drivers (for POOL and UberX) to have hybrid/electric cars so their operations costs are realistic enough to make a living on the platform.
A lot of this would be tackling the ops costs of our drivers. No longer accepting idiots who try to do UberX or UberPOOL with a Mercedes C300 and then complain about the costs to drive! Higher pay and lower costs result in an actual profitable business. From there, I work to expand the business from a healthier footing.
This would probably be very unpopular with investors and affect the valuation of the company in a negative way, since this strategy ultimately pulls back from the goal of making transportation “flow like water” to everybody and it hurts the network effects of having an almost unlimited supply of cars and drivers on the platform.
I would combat that though with a heavy focus on Jump, a dockless pedal-assisted bikeshare company that Uber recently acquired. These bikes (and similar products) would be a the future in making transportation and mobility accessible to everyone. In the long term, the bikes would likely be a lot cheaper than drivers and offer a higher profit margin by taking the driver and their expensive car out of the equation. As a driver myself, I would be glad to pass off these short-distance, minimum fare rides to the bikes. I would also continue investing heavily in autonomous vehicles because that’s just the future.
That’s pretty simple to say online. I guess that’s why I’m not the CEO of anything
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I will do anything for $200M
The pay....it seems people at the top get all the benefits while the company's driving force get the worst treatment and the worse pay. You can't have a transportation company without drivers. So I would reverse the pay or even out the playing field so everyone can be happy. Give drivers benefits like free rides one free tank of gas a month, create an uber shop that performs maintenance to all drivers for bottom dollar prices. Have them easily earn vacation with pay time. Make it worth their while. Fulltime drivers can't take a vacation because we are worki ng to pay bills. Do you know how stressfull that is. I would make it worth a drivers while...while being a driver.
Top gets the pay. Isn't that how every company pretty much works? People who are cooking the food, making the cars, coding the software all get paid very little, while the CEOs of the world get a lot of money. We also have to remember that Uber isn't making any money, as they operate at a loss. So the company isn't even making the money, and that's probably why they feel justified to pay the drivers too little.
but I agree with you. Rideshares is just a commodity. It's the drivers and their cars are the ASSET and create REVENUE. (This reminds me of a consulting company where the company is nothing but a shell.) So without drivers there'd be nothing. Again, it's a commodity. If all drivers got up and decided to move over to another company with a separate software, they can. In a single day. Leaving Uber in the dust.
Uber should just be a software platform that connects people P2P-style. Just let it be a software that people can download for a few bucks. Like Napster and Torrents. True Peer-to-Peer. Is that too much to ask?
Well, these software and apps already exist. Local markets and neighborhoods are starting to embrace them. Like parents with kids, etc. I think that's a great idea, but they don't seen to be taking traction quickly, without the national backbone and issue solving.
There are bigger things at works here, things that are critical. There has to be insurance, logistics, liability, marketing, recruiting, etc.
Don't get me wrong. I want this to work. and eventually, perhaps we will go in that direction.
Think Napster or Torrents.
Allow specific driver requests. If I feel safe with a certain driver, why cant I request them? There are too many creepy drivers out there!
Yeah, they do a variation of this, sort of, where if you give a driver 1 or 2 stars, that driver will be blocked.
I can't see why they can't just make the opposite functionality. Specifying for those 5-star drivers you've been with before.
Then again, you could simply just get the # of the driver you liked.
It would be great if the passenger could choose a driver he had already taken a trip with and rated highly.
This is a cool idea. They could show a list of drivers that you've used (and rated highly) in the past that are nearby and available. You could just choose whichever one you want. Maybe you could mark favorites too.
Stop trying to build a self driving car! They need to get over this one...
Yes. As a CEO, I will stop being what we are not. Stop being a technology company.
In fact, do you know what we are? A big ass taxi company.
But that is how they are able to write off all their profit... like ubers do for mileage.
Getting whipped by Google anyways. Why bother. They should be spending their funds on something useful like fending off Ola and Didi. No play time left against Lyft. the reality will come crashing down.
Stop being a bunch of douchebags. Diversify, hire women, start letting creative juices flying through the workforce, create a sense of community, etc. etc.
Stop with the old boy's club. Stop with the shady practices.
If I were the CEO of Uber I would be aware of the problems the drivers are having. All you have to do is read most of the posts on RideGuru or Quora. There are rumblings going on.
Suggestions to try:
1. Every passenger in the car pays $2. On UberPool they currently do but the rider never gets his share.
2. Leave the rates for time and mileage as is. Keep surge prices in place.
3. Stay away from tricks like "Possible Premium Ride". Be honest with both driver and rider. If noone wants to pick up the rider, make the rider pay for the long pickup, don't punish an unaware driver.
4. Take the sum of all rider payments and take 25% of that sum, leaving 75% for the driver.
5. 25% of all the Uber revenue in the country should be enough to make a profit. If it is not, don't blame the drivers, look at management.
6. 75% of the riders fare going to the drivers will make them extremely happy.
7. Drivers will stop turning down UberPool rides. No longer will Uber make more tha…
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If I were the CEO of Uber I would be aware of the problems the drivers are having. All you have to do is read most of the posts on RideGuru or Quora. There are rumblings going on.
Suggestions to try:
1. Every passenger in the car pays $2. On UberPool they currently do but the rider never gets his share.
2. Leave the rates for time and mileage as is. Keep surge prices in place.
3. Stay away from tricks like "Possible Premium Ride". Be honest with both driver and rider. If noone wants to pick up the rider, make the rider pay for the long pickup, don't punish an unaware driver.
4. Take the sum of all rider payments and take 25% of that sum, leaving 75% for the driver.
5. 25% of all the Uber revenue in the country should be enough to make a profit. If it is not, don't blame the drivers, look at management.
6. 75% of the riders fare going to the drivers will make them extremely happy.
7. Drivers will stop turning down UberPool rides. No longer will Uber make more than the driver on a short pool rides.
8. If discounts are given to riders to try out Uber, the discount should be taken from Ubers 25%.
9. The software changes to make this happen is easier to implement then the current unwieldy system. it would also be a transparent system to both rider and driver.
The result may be an exodus of Lyft drivers to Uber.
Hopefully, that will take care of the competition.
If Lyft does the same then we are back to where we started, no harm done.
I compare this battle with Lyft and Uber the same as the battle between fast food companies. Cheaper and cheaper meat with the aim to get the cheapest meal. No one wins and the food is disgusting.
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That's a very good assessment of the situation. I completely agree with you.
Increase mileage rates. It'll serve everyone good and it'll end up saving the industry.
Improve GPS quality, please. Why not make it work as well as Google Maps or Wave and consdider traffic.
Yes, why does their GPS suck so much?
Great question, and there are great answers out there. here's mine:
Change surge pricing so it is based on where the rider is going (i.e destinatino) rather than where the rider already is. The passenger should be responsible for taking drivers out to remote areas far away from the actions.
This solves the dead leg problem. Drivers shouldn't have to driver super far away. If he is taken to a remote area, why should they be punished.
WOAH WOAH WOAH. Hells no. This will single out people who live far away or in remote areas. Why should they be penalized? If I live in the suburbs, I will constantly be hit with this crappy surge pricing of yours. I am already paying higher fees for the distance driven. Why should I pay even more?
What did it cost you before ride share was available? Did you use a taxi, public transportation or drive yourself?
@FitBit, yeah, it isn't about fair, right? It costs drivers to provide service to those who are in remote areas, so they should be paid more. I mean AT LEAST even to cover for expenses, like driving to pick them up.
People choose to live in remote locations. That's their choice and that's the cost they decide to incur. Simple.
I mean, they already drive themselves home and use more gas.
Fit wants the subsidized government-depending left communist approach.
Are you saying the passenger pays more (i.e. surge) when they are going to busier areas? or when they are going to remote areas?
I assume you mean to remote areas. so if you live outside of town, they'd have to pay more. Umm, not sure if that works.
Stop with the games. Just pay the drivers for all miles and minutes driven. Long pickup fees? Why so many rules?
Let's be real here. The moment a person requests for a driver, the car goes on a clock. It's been "hired." The users can figure out whether they want to pay or not.
Drivers should be paid for the time they are hired. They do this with limousines and stuff. and it will simplify so much from the rivers' perspective. and they wouldn't have to take risks on how much they drive for pickups, and cancellations, etc
you sound like a crazy person.
Woah. but this gives drivers the incentive to go slow at picking people up. Maybe take some wrong turns, attempt to have trouble finding the passenger, etc.
Predictive fares. GPS the drivers location plus best route to pickup. And that's what you're paid on pickup. Doesn't matter what the driver does at that point (except get to the pickup point best they can). Ride becomes a two part equation, the pickup (where he was to the pick up point) and the dropoff (After the pickup the final destination of rider). The driver is paid at both.
I'd start communicating better about what kind of rules are in place.
For example, I have no idea how the long pickup fees work yet. Do I get paid or not? How long do I have to drive for that to kick in? It seems awfully random, and I don't even know if I am entitled to them or not. (until I actually got paid on it)
Also, the clean up fees, the handling of disputes and clean-up fees... Aren't the rules set in place? Why so hard?
Uber rolls out rules and new fees in the most random way. They do a slow phased release, where they target and roll out features to specific cities, certain slice of drivers, demographics, etc. This is why they can't really communicate effectively.
Yep, this is why you find out about it on blog sites and randomly seeing something new on your statements. LOL.
Yeah, they are absolutely awful. Do they make rules differently from city to city? Why are they so unsure about what they do? I appreciate the recenet attempt for 180 days to goodness (orwhatever), but I feel like I still learn everything from sites like these.
Give more incentives to higher rated and experienced drivers more. and by incentive, a higher rate.
This will keep the verteran and quality drivers engaged and working harder. There'd be more incentive to have higher ratings as well.
This will also increase retention and not let drivers keep going to new rideshare companies. I think it's a no brainer.
I think Uber entertained this idea in the past. However, they deemed it too difficult to implement. Imagine the complexity in the ordering process? How does a pax request a higher rated drivers and pay/offer more money? What if they aren't available? Do they have to specifically have to ask for cheaper and worse drivers if they wanted a barain?
would the higher cost be passed onto the passengers or does Uber pay the increased fare?
Uber pays because it’s in Uber’s best interests!
I would pay drivers more and reduce the amount of drivers on the platform. Basically cap the availability to drive. Keeping the drivers that perform well and eliminating those who dont. Too many drivers makes for crappy pay for everyone! There are too many unsafe vehicles being operated by drivers for both Lyft and Uber, shocks busted, front end struts clanging, bald tires, dirty interiors that stink, drivers driving recklessly etc. Definitely not the ideal situation out there! Also, if you look at what in office Uber and Lyft employees make......holy shit no wonder drivers dont get paid well!!
Entire Management Team for Driver Support. They lack empathy, respect, knowledge of policy, arrogance and pride is a bit too much, immaturity retaliation practice when driver request any type of review of ratings or policies. Always seem combative when you question anything sometimes without facts or thoroughly listening to conversation. Use long hold or hold time improperly to avoid concern, by guaranteeing an alternative solution example “specialty team will contact you in 24-48 hrs” (never do) or place on hold with intentional motive to voluntary drop calls, (call back same scenario 6 times) (I am not racist but it always seem to be the same race that answers the support line & pass you back and forward) when I first started driving more of a diverse support team. shift blame on policy or the driver with no remorse or accountability in order to research and resolve. Not reliable always using the same copy paste phrases/tool to avoid resolve. Majority of the copy pas…
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Entire Management Team for Driver Support. They lack empathy, respect, knowledge of policy, arrogance and pride is a bit too much, immaturity retaliation practice when driver request any type of review of ratings or policies. Always seem combative when you question anything sometimes without facts or thoroughly listening to conversation. Use long hold or hold time improperly to avoid concern, by guaranteeing an alternative solution example “specialty team will contact you in 24-48 hrs” (never do) or place on hold with intentional motive to voluntary drop calls, (call back same scenario 6 times) (I am not racist but it always seem to be the same race that answers the support line & pass you back and forward) when I first started driving more of a diverse support team. shift blame on policy or the driver with no remorse or accountability in order to research and resolve. Not reliable always using the same copy paste phrases/tool to avoid resolve. Majority of the copy paste responses are irrelevant to the concern. This tactic I’m discovering is used to manipulate & avoid the direct concern in order to bring confusion or frustration & to deter people from calling back for help or lose interest, in reaching out again or to another agent for resolution. And so much more. Disable Driver’s App features internally to cause your app to be inoperable or login, even the “contact us” button”. these all are a form of retaliation if you are questioning policy due to unfair treatment or any money miscalculated issues. Have not been reimbursed for tolls in over 3 months after sending proof as requested, Uber fee percentage miscalculated and now no tips or lower tips after questioning or fighting for what is owed. Also taking a dive with rating cause now being offered rides over 45 minutes from starting location. I am speaking up and hope this help someone else who may think it is just them it is happened to. You are not alone. The very people who are the front end driving this business are treated like Catfish.
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Run a training program for new drivers and show compels and offer retraining
Yeah, I appreciate Uber's attempt to make it easier and lowering the bar of entry into driving, but the complete lack of training is a bit freaky. Sure, their claim is that "it's so easy anyone can do it" but I remember when I got my Uber approval, I felt very lost. ...like, "wha... that's it? Should I get some kind of training? reading material? I just go out there? I got a million questions."
I have to admit. The first ride I gave was to my wife. Dead serious. I made her get the phone out, I got online, and had her request one, which I quickly accepted. The funny thing? She was busy with the kids, so she didn't even come on the ride. I just drove "her" (or her cell phone to be more precise) to a nearby convenience store. LOL
Create dress code for the drivers. It doesn't have to be overly nice, but maybe maintain a certain level of standards?
and maybe hygiene
I think they have enough to worry about; let's just let them be. They also drive ~10 hours straight. Perhaps we want them to be comfortable.
I can guarantee you I deal with way more filthy riders per day than you have to deal with filthy drivers per year.
Right, I agree with you, but and I'd hate to say it but it's a matter of expectation. Riders are customers, and drivers are working. You may be allowed to walk into a famliy restaraunt in t-shirt and ripped jeans, but you can't have the workers be wearing the same.
...but I am in agreement that I am sure drivers deal with filthy and stinky riders all the time. To that, I do sympathize and I do feel there should be a rule or at least be reflected on the ratings.
Everyone here is saying "raise the rates. pay drivers more". Ignoring the fact that Lyft would swoop in and eat Uber's lunch.
Guys there is a price war going on. And drivers are the casualties.
The problem is that drivers pay is based on the fare. It should just be an hourly rate. What would happen if they did that?
* No one would drive for Lyft anymore -- or else Lyft would have to follow suit
* Uber and Lyft would have to raise prices to stay afloat
* Service would be better. Happier drivers with better maintained cars. More competition for driving jobs means more qualified drivers.
* Riders would ride less, the huge traffic problem rideshares are creating would get better
* Uber and Lyft would make less money. <---- oh dam, there's the problem.
Bottom line is Uber and Lyft are greedy and are making their money off of the backs of the drivers. Seeing as they are not even profitable, I can't see who is winning right now.
the first thing i would change is the amount paid if there is a option where you pay for the amount of people like 50 rand per person and there is an option where the person has a card machine in his car to pay it will help sllot. another thing I would change is the high demand cost for uber cars. when there is a high demand for drivers I would keep the prices the same and not serge them,because then I know for a fact I will sell out all my available uber units
Fix the app ! I’ve been a driver for three years now presently I have called over 20 times and I’m getting no rides in a rural area because they will fix it !
Work on the app. App sucks.
I would drop the star system and replace with acceptable and unacceptable. Then I will add a 15 % surcharge that goes directly to the driver which would be technically a tip . If a passenger rated said driver a unacceptable rating then they may explain why and then redeem their 15% bit also having the driver respond to the rating.The rates should in line with local yellow cab companies in which people can make their own choices on the type of car they perfer . Either you give value or you give quality because you cannot give both as you can see by all the problems that both sides of the fence has encounted.
Don't you think so many people would just click "unacceptable" because they are tight wads? I wouldn't want this to affect my ability to drive for Uber - people clicking unacceptable to save 15%.
I like simplifying the star system, I just wouldn't tie it to money.
If you give a driver a unacceptable rating you would have to explain why AND have the driver respond to the complaint. If the passenger lied then there should be a penalty in the form of money so that he or she will think twice .
i was given chance to accept a trip from Fresno to San Jose for $88.75 but I understand that I can't accept rides in the new city for me to drive to San Jose and back is aprox 18 gallons of gas at $4.50 a gallon and that means out of pocket i would spend $81.00 meaning you are offering me a 6 hour trip for $ 7.75 or $ 1.12 and hour i don't understand you business model why couldn't I get trips there and one back trying to get and answer from Uber
Set minimum rates - bring back rate card, stop charging the customer a 110% markup... especially when there are surges or boosts. I am seeing rides for as low as 18-23 cents a mile here...
Set rating system for car, rider, and rideshare ordering process and offer more reasons... ie. smelly car... disrespectful rider or passenger... bad hygiene... aggressive abusive... dangerous.
Offer higher rates when it gets dangerous for drivers .
Incentives for trips hours away, but with a dead leg return... such as out of state.
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Absolute power would entail ownership: I would open-source the app & turn the company into a driver-owned cooperative. Investors cost money.
No more douchebags. We'll do a Travis check at the door, every employee.
Impossible to do in tech, everyone is a douchebag.
Stop trying to expand everywhere!! Focus on fixing issues in the US first. Admit defeat in certain nations.
I think they are doing this to some extent. They are not trying to compete with Didi anymore.
Time for Uber to thinking about defending their own turf. USA.
They are coomiiiiiiiing.
I'd begin conveying better about what sort of rules are set up.
For instance, I have no clue about how the long pickup charges work yet. Do I get compensated or not? How long do I need to drive for that to kick in? It appears to be outrageously arbitrary, and I couldn't say whether I am qualified for them or not. (until I really got compensated on it)
Additionally, the tidy up expenses, the treatment of questions and tidy up charges... Aren't the standards set up? Why so hard?
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I would change the wait time on round trip rides. I don’t think Uber should allow round trip rides to riders if the driver says they are going to leave you and not take you back home when a round trip is much higher price than a single trip and ordering another Uber to get back home. I have been left by one driver after he stated he would be leaving me after 5 minutes of waiting. He was so rude about it that I didn’t care to tell him that I would tip according if the wait was over 5 minutes. I had another driver actually tell me that he wasn’t my personal taxi. When in all actuality that’s exactly the job you are doing. I also wrote Uber about both of the experiences one being left and had also informed the driver that for some reason it doesn’t recognize that I’m at a different destination states I’m home already and won’t allow me to get a Uber from where I was left so please don’t leave me. &…
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I would change the wait time on round trip rides. I don’t think Uber should allow round trip rides to riders if the driver says they are going to leave you and not take you back home when a round trip is much higher price than a single trip and ordering another Uber to get back home. I have been left by one driver after he stated he would be leaving me after 5 minutes of waiting. He was so rude about it that I didn’t care to tell him that I would tip according if the wait was over 5 minutes. I had another driver actually tell me that he wasn’t my personal taxi. When in all actuality that’s exactly the job you are doing. I also wrote Uber about both of the experiences one being left and had also informed the driver that for some reason it doesn’t recognize that I’m at a different destination states I’m home already and won’t allow me to get a Uber from where I was left so please don’t leave me. This is what puzzles me. So if the driver can leave you after accepting a round trip ride that you are charged just about double for you don’t get reimbursement and are still charged the round trip fare and than charged another fare because you were left. Both of these drivers were so extremely rude that I was reimbursed for the ride and also given 5 dollars for my inconvenience. I believe Uber needs to stop letting people do round trips. Or for heavens sake charge the passenger 1 dollar every minute after 5 minutes. I don’t know if anyone else is confused by this rule but I sure am. It makes no sense to charge us full price when the driver leaves you after a measly 5 min wait and gets the entire amount of the round trip fair.
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You should also think about the fact that sometimes they have to drive as much as 15 minutes for a $6 ride that takes them 10 minutes to get the desintation then many people expect them to wait as much as 20 minutes... sure they say 5 but then it gets later and later and later... Uber earns almost ZERO for waiting. Then a 10 minute ride back... so that would be 35 minutes work plus any wait time for $6. Out of that $6 comes gas, maintenance and car payments... and LOSS OF INCOME from not being able to pick up any other riders and earn. Now if that is a surge time, you could be costing the driver a lot of money during high earning times. If you lead with I am going to run in and out , it will be quick, and do not worry, I will tip you to make up for it.... you will find they will be less afraid and appreciate you. Basically they have been Tboned when they realize it is a mulitstop ride. I have had to leave someone at a mcdonalds after 5 minutes beca…
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You should also think about the fact that sometimes they have to drive as much as 15 minutes for a $6 ride that takes them 10 minutes to get the desintation then many people expect them to wait as much as 20 minutes... sure they say 5 but then it gets later and later and later... Uber earns almost ZERO for waiting. Then a 10 minute ride back... so that would be 35 minutes work plus any wait time for $6. Out of that $6 comes gas, maintenance and car payments... and LOSS OF INCOME from not being able to pick up any other riders and earn. Now if that is a surge time, you could be costing the driver a lot of money during high earning times. If you lead with I am going to run in and out , it will be quick, and do not worry, I will tip you to make up for it.... you will find they will be less afraid and appreciate you. Basically they have been Tboned when they realize it is a mulitstop ride. I have had to leave someone at a mcdonalds after 5 minutes became 25. at 11 cents a minute that is only $2.75 earned. Would you work for $6 an hour before expenses??? Your riders are brow beaten and knee jerk reacting.... Or they could just be toxic... as many drivers become after having their rates lowered... lowered... lowered as uber band lyft become more greedy and find more ways to shave payouts to the drivers. Some rely on this kind of a job to take care of family members and see the work becoming unsustainable. Think of they guy renting a tesla and paying $500 a week to rent it... making $12 an hour... before paying for that tesla. If you say then he should be in a different line of work, karma will send you to hell.
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Complex problems generally require complex solutions. Driver satisfaction requires more than higher rates, but higher rates are a pivotal component in driver satisfaction. If you take the ride, and get your rider to their destination, build a $1 unseen tip into the rate. Sure, it will be taxed, but otherwise leave it alone. Given the effects of the Administration's policies on the price of fuel, leverage the number of drivers to secure "best price" from large gas station chains regionally. Again, leveraging the large number of independent contractors, find some good insurance rates, and enter into an understanding with select vehicle providers to provide the lowest costs for insurance and cars. If you can't remain competitive by raising rates, then find ways to reduce costs. Finally, implement some common-sense responses to the things that cause drivers the most angst. If a driver can document an unreasonable and abusiv…
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Complex problems generally require complex solutions. Driver satisfaction requires more than higher rates, but higher rates are a pivotal component in driver satisfaction. If you take the ride, and get your rider to their destination, build a $1 unseen tip into the rate. Sure, it will be taxed, but otherwise leave it alone. Given the effects of the Administration's policies on the price of fuel, leverage the number of drivers to secure "best price" from large gas station chains regionally. Again, leveraging the large number of independent contractors, find some good insurance rates, and enter into an understanding with select vehicle providers to provide the lowest costs for insurance and cars. If you can't remain competitive by raising rates, then find ways to reduce costs. Finally, implement some common-sense responses to the things that cause drivers the most angst. If a driver can document an unreasonable and abusive rider, take away their bogus review. If a driver risks life and limb to enter a crime-ridden area, incentivize the ride. If the area is having civil unrest or natural disaster, do not fault the driver for avoiding that area, and incentivize their rides from adjacent areas. Do not expect drivers to transport rioters and looters. If a driver has a valid police report, treat them with respect, gratitude, and compassion. Provide driver support in the nation where they reside, that speaks the primary language of that country as a first-language. Finally create a metric that compares the relative population of riders in a given area to the number of drivers you hire to service that area. The three legs of the solution require driver support, reduction in driver expenses, and a modest increase in rates based on fuel prices and inflation.
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The stupid gimmicks. Just give me a higher commission and stop trying to play game with my money.
Stop subsidizing every ride and actually charge money that it costs to provide the service. In other words, raise the price. What are you thinking? Is this some predatory approach to squeeze the other rideshares and those poor taxi companies?
Stop investing in weird technologies like UberAirplanes and Auto Cars, etc. That is OUR money that you are using. Why not go use some bay area billionaire's money to do that? You are stealing money out of our pockets, and building out these crappy tehnologies that cannot even be trusted. (and have no way of knowing if they will work.)
Well, they are using investor money right now. heavily leveraged. Remembe the $70B valuation bit?
but I do see your point. I guess taht is our money if they are super underpaying us.
Most of the comments I have read are spot on and very intelligent (I though that I was the only smart Uber driver 😊). We drivers, should be earning way more on minimum rides, $3.66 per ride , per minimum trip makes it nearly impossible to make minimum wage per hour. Four trips per hour is like, a pipe dream, 2 and a half trips per hour is close to reality, so, if we drivers got $5 dollars out of the $7.80 or so that Uber charges, all of us could earn sufficiently. But, this will never happen, powers that be are way too greedy, in my opinion and I am definitely ignorant to the CEO’s problems! But, Thanks for asking for OUR INPUTS! Have A Great Day!
Minumum wage here is $7.69 By minimum wage to you mean after expenses?
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Uber should take only 10 % commissions from Drivers
Yes, but how else would they pay billions to their top employees?
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Easy. LOWER THE RATES. Lyft would not be able to keep up. Put the final nail in the Lyft coffin. Game, set match. Buh bye.
If I was the CEO of either Uber or Lyft or any other ride share company the 1st thing I would do is increase the rates for every car level in the company's menu. I would also focus in on better customer service for the passengers as well as drivers.
The price war game between the 2 major companies should be over. Neither one of them will be able to realize their dreams by participating in bottom fishing. The mindset is fairly typical of most technology companies make a lot of noise lose money for 6 to 10 years go public Game over. Lower rates is a badd idea. Competition should breed better outcome for everyone drivers and passengers problem is both companies are chickenshit and trying to force each other out of the business. They can CO exist like taxi companies have CO existed forever in cities all over the world. But these guys don't get it yet. The root of the problem is simple they are truly technology companies they're not in the transportation business with the right spir…
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If I was the CEO of either Uber or Lyft or any other ride share company the 1st thing I would do is increase the rates for every car level in the company's menu. I would also focus in on better customer service for the passengers as well as drivers.
The price war game between the 2 major companies should be over. Neither one of them will be able to realize their dreams by participating in bottom fishing. The mindset is fairly typical of most technology companies make a lot of noise lose money for 6 to 10 years go public Game over. Lower rates is a badd idea. Competition should breed better outcome for everyone drivers and passengers problem is both companies are chickenshit and trying to force each other out of the business. They can CO exist like taxi companies have CO existed forever in cities all over the world. But these guys don't get it yet. The root of the problem is simple they are truly technology companies they're not in the transportation business with the right spirit of providing good point to point transportation for the passengers and the ability for the drivers to make a decent living. They see it as how to make a better app and more money for themselves and to the soon to be pubic stockholders. What should happen and I hope that it's in the very near future is both of these companies would have the balls to raise the dam rates. Stop being concern about the bottom feeders the cheapskates is looking for a free ride. Provide a system that gives safe rides at a fair price should be the focus. However they don't see that as an option right now they are trying to tread water to get to the point when they can eliminate drivers altogether. Keep in mind they see themselves as a technology company 1st period. Developing new technology to eliminate the way the transportation system works to get people from point A to point B. The ripple from this affects a lot of other companies and industries in a negative way. I recently read an article about how the parking lot company's are losing money because people are not driving to go to bars and restaurants and entertainment events the way they used to. Valet parking has also been impacted. I would guess the alcohol Industry is doing quite well. The taxi cab companies are feeling the impact but at the same time ride share companies have picked up the low life scum bag bottom fishers as customers because of cheap rates.
I'm a driver based out of Los Angeles I drive a 2018 luxury SUV. I never do pools I will only do an UberX or Lyft If there is a 2.0 Surge for higher in that location. The rates for Uber XL and Lyft XL are also too low.
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If I was the new CEO of Uber I would immediately apologize for my previous CEO’s and forthwith shoot myself!