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Uber to Riders: 180 Days of Change: Easier pickups, less stress

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ippei
1202 Rider Driver Guru
 Posted 5 years, 2 months ago

Smoother pickups arriving today

This is what I, as a passenger received in my Inbox this week.  

You told us pickups can be unpredictable and stressful, from getting a request to finding your rider. That’s why we’re starting this month of 180 Days of Change by bringing you new upgrades to make your pickups smoother, so you can start every trip off right. 

Stay tuned tomorrow for exciting improvements to your ratings experience.
Here's a look at the latest updates:
 
 
See your rider's live location during pickup
Now riders can share their GPS location, so you’ll know just how close they are to the pickup. This can help you find your rider without having to contact them directly, saving you time and helping you start your trip off right.
 
Know who you're picking up
When riders request a ride for a guest, you’ll soon be able to see the name of the person you’re picking up. You and the guest rider will also be able to contact each other in case you need to connect.
 
Reminding riders when you're waiting
When you’re waiting at a pickup location, we’ll send your rider another notification emphasizing that it’s time to go so you can be quickly on your way.
 
Get a heads-up on scheduled trip
Now, you'll be notified before the pickup if your trip was scheduled in advance by yo…

Read more...

Smoother pickups arriving today

This is what I, as a passenger received in my Inbox this week.  

You told us pickups can be unpredictable and stressful, from getting a request to finding your rider. That’s why we’re starting this month of 180 Days of Change by bringing you new upgrades to make your pickups smoother, so you can start every trip off right. 

Stay tuned tomorrow for exciting improvements to your ratings experience.
Here's a look at the latest updates:
 
 
See your rider's live location during pickup
Now riders can share their GPS location, so you’ll know just how close they are to the pickup. This can help you find your rider without having to contact them directly, saving you time and helping you start your trip off right.
 
Know who you're picking up
When riders request a ride for a guest, you’ll soon be able to see the name of the person you’re picking up. You and the guest rider will also be able to contact each other in case you need to connect.
 
Reminding riders when you're waiting
When you’re waiting at a pickup location, we’ll send your rider another notification emphasizing that it’s time to go so you can be quickly on your way.
 
Get a heads-up on scheduled trip
Now, you'll be notified before the pickup if your trip was scheduled in advance by your rider. These trips tend to be longer with lower cancellation rates.
 
Today’s improvements are part of our continued effort to create a stress-free pickup experience for everyone. Be on the lookout for another update tomorrow, when we'll be announcing new ratings improvements designed to give you peace of mind. 

Thank you for driving with Uber,
 
 
Rachel Holt 
VP & Regional General Manager, U.S. & Canada
Aaron Schildkrout 
Head of Driver Experience

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