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Uber to Drivers: 180 Days of Change: Ratings that work for you

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ippei
1202 Rider Driver Guru
 Posted 4 years, 8 months ago

This is what I received as a driver in my Inbox.

A better ratings experience is here

From the start, our rating system has aimed to help ensure great experiences for riders and drivers. However, you’ve told us that ratings can often feel unbalanced, unclear, or outside of your control. As we continue this month of 180 Days of Change, we’re announcing improvements that make ratings clear and balanced on every trip and give you more protection and feedback when you need it.
Here's a look at the latest updates:
 
 
Clear ratings definitions for riders
In the app, riders will see simple definitions for 1 through 5-star trips, so that all riders are rating each trip based on the same scale. Now, anything below 5 stars will clearly mean the rider thought there was at least one issue on the trip.
 
Clearer feedback from riders on low-rated trips
When you get a low rating, you deserve to know why. Starting soon, riders will be required to provide feedback on all trips rated 4 stars or below. We’re also updating the way riders give feedback, to provide you with pro tips from riders on how to give them the best service possible.
 
More balanced ratings on every trip
Riders will no longer see their updated rating until after they’ve rated you, so you can feel confident providing honest feedback. Riders will also be reminded to rate every trip before requesting their n…

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This is what I received as a driver in my Inbox.

A better ratings experience is here

From the start, our rating system has aimed to help ensure great experiences for riders and drivers. However, you’ve told us that ratings can often feel unbalanced, unclear, or outside of your control. As we continue this month of 180 Days of Change, we’re announcing improvements that make ratings clear and balanced on every trip and give you more protection and feedback when you need it.
Here's a look at the latest updates:
 
 
Clear ratings definitions for riders
In the app, riders will see simple definitions for 1 through 5-star trips, so that all riders are rating each trip based on the same scale. Now, anything below 5 stars will clearly mean the rider thought there was at least one issue on the trip.
 
Clearer feedback from riders on low-rated trips
When you get a low rating, you deserve to know why. Starting soon, riders will be required to provide feedback on all trips rated 4 stars or below. We’re also updating the way riders give feedback, to provide you with pro tips from riders on how to give them the best service possible.
 
More balanced ratings on every trip
Riders will no longer see their updated rating until after they’ve rated you, so you can feel confident providing honest feedback. Riders will also be reminded to rate every trip before requesting their next, so you can expect the majority of your trips to be rated moving forward.
 
More Ratings Protection
Based on your feedback, we're expanding Ratings Protection to cover more reasons that are out of your control. Starting today, low ratings from riders who consistently give low ratings, or those given for reasons like bad traffic or GPS route, won't count toward your overall rating. See a full list of Ratings Protections here.
 
Today’s ratings improvements are based on thousands of pieces of feedback from drivers like you. As we look toward the future, we’re excited to continue listening and building the best experience, together. We look forward to sharing more soon about how we’ll make that happen in 2018. 

Thank you for driving with Uber,
 
 
Rachel Holt 
VP & Regional General Manager, U.S. & Canada
Aaron Schildkrout 
Head of Driver Experience

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Comments

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    StuffinMuffin
    OP 863 Rider Driver
     4 years ago

    This girl reminds me of the Co-captan on Orville, Kelly Grayson.

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    jbauer
    OP 397 Driver
     4 years ago

    So the passenger has to leave a review if giving 4-stars or less?  Wouldn't this discourage people to leave low ratings?  Something tickles me about it.