RIDEGURU
Driver ratings are an integral part of working for rideshare companies, and improving them is an essential skill every driver should master. However, many drivers find it difficult to improve their ratings, and get discouraged when they can't figure out how to do so.
At Ridester.com, we've written extensively on this topic, so here's a few tips to help you improve your ratings, and avoid getting bad ones from the start.
1. What You Can Learn From Drivers With Low Ratings
Top drivers know how to get good ratings from passengers, but they also know how to avoid bad ones. In my opinion, avoiding bad ratings is one of the easiest ways to keep your rating in good standing. But the cause of bad ratings oftentimes escapes drivers.
Do you...
- Have a bad smelling car?
- Drive to aggressively, or have other bad driving habits?
- Are you a smoker in your personal life?
These are just a few examples of things that might cause a passenger to give you less than 5 stars, and rightfully so. Nobody wants to ride in a smelly car, or take a ride that they feel unsafe in.
We suggest double-checking your habits and taking a close examination of yourself if you notice your ratings start slipping. It's a tough pill to swallow, but they might be your own fault.
2. Using Conversation To Improve Your Ratings
If your passenger wants to chat, it can turn into a great opportunity for you to get a 5-star rating… if you handle it properly.
Weather, sports, traffic, and even politics can be great conversation topics that riders love talking about. And if you get them talking about something they like to discuss, especially if you find what they're passionate…
Driver ratings are an integral part of working for rideshare companies, and improving them is an essential skill every driver should master. However, many drivers find it difficult to improve their ratings, and get discouraged when they can't figure out how to do so.
At Ridester.com, we've written extensively on this topic, so here's a few tips to help you improve your ratings, and avoid getting bad ones from the start.
1. What You Can Learn From Drivers With Low Ratings
Top drivers know how to get good ratings from passengers, but they also know how to avoid bad ones. In my opinion, avoiding bad ratings is one of the easiest ways to keep your rating in good standing. But the cause of bad ratings oftentimes escapes drivers.
Do you...
- Have a bad smelling car?
- Drive to aggressively, or have other bad driving habits?
- Are you a smoker in your personal life?
These are just a few examples of things that might cause a passenger to give you less than 5 stars, and rightfully so. Nobody wants to ride in a smelly car, or take a ride that they feel unsafe in.
We suggest double-checking your habits and taking a close examination of yourself if you notice your ratings start slipping. It's a tough pill to swallow, but they might be your own fault.
2. Using Conversation To Improve Your Ratings
If your passenger wants to chat, it can turn into a great opportunity for you to get a 5-star rating… if you handle it properly.
Weather, sports, traffic, and even politics can be great conversation topics that riders love talking about. And if you get them talking about something they like to discuss, especially if you find what they're passionate about, they'll be so interested that they won't be able to hold back from giving you a great rating.
3. Asking for an honest rating
As a driver, to get more tips on Uber, you goal has to be to get your passenger to look at the app while they’re in the car with you or just as soon as they get out! That’s it!
If you can get them to do that, to look at the app – you’re going to be at least 50% more likely to get a tip from them. If you can’t get them to look at it during those times, then you’re chances of getting a tip plummet to just about nothing.
I've used this method time and time again, and it works like a charm. Who knew 5 star ratings and tips could be so simple?
What do you think about bad ratings? Are they avoidable? How do you manage them when you get them? Let me know in the comments below!
Comments
Here is another secret:) - Stop Doing Pool and Shared rides :)
All of these things assume that the driver is at fault, but that's rarely the case. People rate badly because they're in a bad mood, because they don't like other Pool/Shared riders, or because they'd rather throw you under the bus than to pay an already deeply discounted fare. You can be the best damn driver in the world, (i.e. like me) and people will still find ways to try to tear you down or criticize the job you're doing. All a driver can do is to be extra selective of the people I allow in my car, and refuse to take rides that are unprofitable or prone to problems.
- RedANT
Uber 4.92 (1.5 years driving)
Lyft 5.00 (2 years driving)