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The estimate tool cannot find Los Angeles International Airport or LAX even ...

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fn0
3 Rider
 Posted 5 years, 7 months ago

The estimate tool cannot find Los Angeles International Airport or LAX even though I am connected to a VPN gateway in LA. Why?

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    chawes
    756 Rider Guru
     5 years ago

    Thanks for writing. So, a quick backstory: in 2018 we changed mapping providers due to a major change in Google Maps pricing. Our new provider is Mapbox, and we've been thrilled with them. But, their autocomplete functionality works differently from Google's, and so we've been optimizing it since then to try and provide the best results for our tool.

    Nevertheless, searching for Los Angeles International Airport has worked fine in my testing, despite my being thousands of miles from LA. A couple of possibilities:

    • Maybe you had a typo. In that case, I'd want to know, so that we can pass that on to Mapbox and have them look into it. However, I just experimented with typos here, and was not able to find an obvious way to break the autocompleter in this case.
    • I wonder if you want to check that the IP your VPN gives you is actually in LA. You could check this easily with a tool such as https://www.whatismyip.com/. That said, I think that such a specific search string should sti…

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    Thanks for writing. So, a quick backstory: in 2018 we changed mapping providers due to a major change in Google Maps pricing. Our new provider is Mapbox, and we've been thrilled with them. But, their autocomplete functionality works differently from Google's, and so we've been optimizing it since then to try and provide the best results for our tool.

    Nevertheless, searching for Los Angeles International Airport has worked fine in my testing, despite my being thousands of miles from LA. A couple of possibilities:

    • Maybe you had a typo. In that case, I'd want to know, so that we can pass that on to Mapbox and have them look into it. However, I just experimented with typos here, and was not able to find an obvious way to break the autocompleter in this case.
    • I wonder if you want to check that the IP your VPN gives you is actually in LA. You could check this easily with a tool such as https://www.whatismyip.com/. That said, I think that such a specific search string should still have worked even in areas far from LA.

    Additionally, we made a change last week which should now allow for searching for airport IATA codes (eg. "LAX").

    If you are still having trouble, please let me know the exact phrase you are typing, and we can work from there.

    - Chris from RideGuru

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