RIDEGURU
As per Uber, passengers are driver's customer and drivers are Uber's customers
Posted 4 years, 10 months ago
Posted In
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Posted By
Sergio Avedian (Uberserge)
1300
Rider
Driver
Ride Apprentice from Los Angeles, CA
Blogger, Podcaster, Active Rideshare Driver/Coach
Active Uber/Lyft driver in Los Angeles, contributing writer for Rideguru and RSG (The Rideshare Guy), podcaster, rideshare driver coach, independent consultant to rideshare and tech companies.
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Comments
Thats remarkably stupid. The customer clearly belongs to uber, customer complaints go to uber and drivers can be banned. Uber uses drivers to service uber customers; this might appear as if uber is an agent, but their control over the fees, what they take, and both driver and customer is clear.