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As per Uber, passengers are driver's customer and drivers are Uber's customers

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Uberserge
1300 Rider Driver
 Posted 4 years, 2 months ago

https://ride.guru/content/newsroom/is-uber-just-a-payment-collection-agency-for-drivers-now-must-read-for-all-drivers-passengers

Comments

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    jossc38
     2 weeks ago

    Thats remarkably stupid.  The customer clearly belongs to uber, customer complaints go to uber and drivers can be banned. Uber uses drivers to service uber customers; this might appear as if uber is an agent,  but their control over the fees, what they take, and both driver and customer is clear.