Is this their desperate attempt to help the retention in ahead of the IPO?
Lyft continues to look for new ways to lure drivers to its platform.
The ride-sharing company said Tuesday it will open its own repair shops nationwide, offering deep discounts on things like flat tire fixes, brake work and oil changes, and provide free bank accounts in a bid to attract and retain drivers.
Lyft announced the perks before its initial public offering, which is expected to come as early as Friday. The San Francisco-based tech company, which lost $911 million in 2018, must convince investors it can turn a profit.
Opening auto service centers and offering bank accounts are added costs for Lyft, which will sacrifice its profit margin for the centers to give drivers better deals, according to chief operating officer Jon McNeil.
Lyft's first repair shop opened Tuesday in San Francisco. It expects to open more in a number of major cities in the second half of the year. McNeil declined to mention an exact number, citing Lyft's quiet period ahead of its IPO. The company had 1.1 million active drivers at the end of 2018.
The new programs aim to improve driver satisfaction and retention, which would help Lyft's bottom line. In its S-1, Lyft mentioned its need to cost-effectively attract and retain qualified drivers as a risk factor for its business. Lyft currently pays driver bonuses to sign up that can be hundreds of dollars in competitive markets.
"Servicing a car is one of the biggest costs for drivers," McNeil told CNN Business. "We want to address that head on. By helping them save up to 50% on the repair and get their car back in half the time, we're going to have a significant impact on driver take-home pay."
Comments
I love it how everyone talks about the IPO being a big deal but it will affect us (the normal people) NONE.
Lyft is all talk. They offer so many "perks" and "benefits", but they are always on trial basis and to limited drivers. I am sure they are great for those receiving them, but THIS is the reason I think it's all a publicity stunt.