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+1 this is so darn true.
Are the riders rating the overall ride experience or the driver’s customer service?
I hear you. Just for your sanity though... Many drivers get 1-star ratings more than once every 50 rides. If you turn this into a 100-point scale, what your girlfriend has is like a 98 or something. That’s very good.
Not to sound snarky, but this is true in every customer-facing service industry. People suck. Even the best waitresses will get her manager called and get a $0 tip from time to time. It’s just pure statistics.
No work for me today in good ol' (rainy) PA.
Telephone book. LOL.
I think there are regulations for boosters. or maybe not. My kids are grown up. Then the drivers on the streets don't know anyways.
How are you guys doing on the driver recruitment so far?
1 to 1? So if the pickup is 10 minutes the ride has to be more than 10 minutes. Fair enough.
I do love it. All these abilities to cherry-pick your rides keep me sane. An ability to schedule my days through an ability to choose a trip length and which direction (destination filter - those that’s up in the air, I guess) will keep many drivers happy without sacrificing the quality of service.
I assume this only works if there’s a certain saturation level of drivers in any given city. I do worry, say for example, if everyone declined short rides, that no passenger will be able to find short rides. I assume Iner figured it out.
Viva la resistance!! Time is now!
This is the music of the people who will not be slaves again!
I don't think it has anything to do with you cancelling rides. Uber's usually good with bridge tolls with me, and it's very easy to argue. The few they missed, they refund pretty quickly.
I have noticed though that how they miss the tolls is inconsistent. I'd do the two same trips and one would miss it and the other wouldn't. This speaks to why their logic must be broken.
...to the point that I feel like this is being done manually. Some gnomes in the back staring at the screen and manually providing refunds.
Right. Uber and Lyft scheduled rides aren’t guaranteed. A big difference from limos and airport transfer companies. No specific driver is assigned st the time of scheduling. (And hence they don’t call it a reservation.)
No they reach out to you. Invite only.
It may only be in CA.
Did you see this? It's basically the settlement from Uber on underpaying us and treating us like contractors. $0.11 a mile (since 2013), and they've been reaching out to drivers.
The rulings of all these do depend on the state you are in. In California, there was a big case where the court ruled in favor of the drivers, i.e. drivers should be treated as employees and more benefits are given.
I am out of Philly. I occasionally do have to go to NJ airports that are a few hours away. (Think driving from PA to Newark Airport which is towards New York City.) Every time, Uber hooked me up with a ride towards my home. Good for you, Uber!
Some may think this isn't a big deal, but I think it is. Without some kind of algorithm the rides I pick up from NJ could have easily taken me further north, towards NYC for example. Instead, I always seem to go South.
Wait, this is actually funny. (unlike million other videos out there)
They did their research, and there must be an experienced driver over there, as they captured many of the pain points pretty clearly.
Not to mention we really should be buying 360 degree ones that record the road AND the passengers.
Super make out sessions and nudity. Is that illegal in a car?
I had a group of girls once where one of them leaned out the door and started flashing other cars. Good memories.
O. M. F. G.
I don’t think I’ve seen it yet in PA though. And there are lots of govt people in Philly.
@nasrin, I would still report this to Uber as they should have record of who you were matched up with. If you had the driver info, say took a screenshot when he accepted your request, that'd be helpful but it isn't required. good luck. I am a driver and we really need to rid of these types of people who don't respect their jobs.
Nope. Not working tonight. Weather is horrible, cant count on big surges like in the previous years. Staying in and staying warm.
If I were the CEO of Uber, I would incentivize (i.e. provide bonuses to) the drivers who make the effort to improve passenger experience.
I think there are multiple ways to do this, but paying highly rated drivers more is a good start. Simple one.
It's actually not 2 minutes for UberX and 1 minute for UberPool.
This was changed a while ago. Maybe as part of Uber's "180-day to change" initiative.