RIDEGURU
Hello, I am a student at UIC. In collaboration with Ezra Service we are conducting a survey to understand driver's perspectives and the drawbacks of current vehicles-for-hire apps. Please take a minute out to fill out this form so we can better understand your concerns. Thank you.
https://forms.gle/EaDbSUAoV9n8FMk6A
Understanding drivers concerns with apps like Uber/Lyft etc
Posted 3 years, 6 months ago
Posted In
Ask a Driver
Do you have questions for your Uber anad Lyft drivers? What about tips and suggestions? Whether you are a driver or a rider, share your comments here and get responses from real rideshare drivers.
Posted By
Survey_Ezra
2
Driver
Ride Apprentice
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Comments
The complaints aren’t so much to do with apps, but the support and pay we get from the rideshare overlords. Think random deactivations, low pay, lack of benefits, not being able to reach support, etc
The app seems to work pretty well. I’ve been using it since the beginning and while it had its ups and downs, I feel like they addressed many of the historical problems.
There are occasional crashes but they recover pretty well. Even during mid rides, it picks up where I left off, which is nice. I still have a heart attack because I’d have a rider in the car, but things do continue without a hitch.
Thank you for your comment. Your views really help us understand the whole scenario much better. We hope that you filled out our survey as it will enable us to conduct our research more thoroughly .