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UberPOOL Questions & Answers - Frequently Asked Questions (FAQ)

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ippei
1202 Rider Driver Guru
 Posted 6 years, 1 month ago

At RideGuru, we get lots of questions around UberPool.  This carpooling service is relatively a new service, and due to the complexity created by multiple parties, there are more gray areas over traditional services.  Here is a Question and Answer from Uber's announcements:

How does surge work?

Surge on uberPOOL always matches surge on uberX. If you pick up multiple riders at different surge multiples then the average of the surge multiples will apply to your fare.

How riders are charged on uberPOOL?

The uberPOOL prices for riders are often different than the fares calculated for a partner’s payment. This is because we offer discounts for riders on uberPOOL trips, to get more riders taking more trips. When we announce uberPOOL discounts for riders please remember that these discounts do not affect your earnings.

How are secondary trips added?

Secondary uberPOOL trips will be automatically added to your POOL trip so you can focus on driving. For each new rider that is added to the trip, your route and directions will be updated automatically.

How many riders are allowed at a time?

Currently, two riders are allowed per pickup location for a total of four riders in your vehicle. We let riders know of this policy, but if a rider shows up with more than two people, we suggest that you kindly request that they cancel that trip and request an uberX.

How long should I wait for riders?

You can wait up to 2 minutes for riders. We recommend calling after 1 minute, but if they have not shown up after 2 minutes you can cancel to collect a no-show fee.

Can riders change their destination or make additional stops?

No, riders are not allowed to chang…

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At RideGuru, we get lots of questions around UberPool.  This carpooling service is relatively a new service, and due to the complexity created by multiple parties, there are more gray areas over traditional services.  Here is a Question and Answer from Uber's announcements:

How does surge work?

Surge on uberPOOL always matches surge on uberX. If you pick up multiple riders at different surge multiples then the average of the surge multiples will apply to your fare.

How riders are charged on uberPOOL?

The uberPOOL prices for riders are often different than the fares calculated for a partner’s payment. This is because we offer discounts for riders on uberPOOL trips, to get more riders taking more trips. When we announce uberPOOL discounts for riders please remember that these discounts do not affect your earnings.

How are secondary trips added?

Secondary uberPOOL trips will be automatically added to your POOL trip so you can focus on driving. For each new rider that is added to the trip, your route and directions will be updated automatically.

How many riders are allowed at a time?

Currently, two riders are allowed per pickup location for a total of four riders in your vehicle. We let riders know of this policy, but if a rider shows up with more than two people, we suggest that you kindly request that they cancel that trip and request an uberX.

How long should I wait for riders?

You can wait up to 2 minutes for riders. We recommend calling after 1 minute, but if they have not shown up after 2 minutes you can cancel to collect a no-show fee.

Can riders change their destination or make additional stops?

No, riders are not allowed to change their destination or make stops during an uberPOOL ride. If a rider wants to change the destination, kindly request that they cancel and request another uberPOOL or an uberX.

Is it okay to accept a 2nd request in the middle of an uberPOOL trip?

Yes, partners are encouraged to accept 2nd POOL requests. There is no need to ask for permission from the 1st passenger.

Do riders need to enter their destinations for uberPOOL trips?

Yes, uberPOOL riders must enter their pickup and drop off locations when requesting an uberPOOL in order to ensure an efficient trip match.

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Comments

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    JessMin99
    148
     6 years ago

    See, some of these responses from Uber don't really answer the question.  Like the first one for example.   People ask about the surge because there are multiple people going to multiple destinations.  Which surge do they charge for my portion of the trip? 

    What if the other passenger came from a busy street corner where the surge was 2X, and then I get on 5 minutes away where there is no surge?

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      ippei
      OP 1202 Rider Driver Guru
       6 years ago  (edited 6 years ago)

      Hi, JessMin99, just to clarify, the surge pricing that was incurred by the first pickup does apply to all passengers who subsequently get on. You may consider this not being fair, like in the scenario you mention, but that is the current policy. This is true with both Lyft Line and UberPool.

      EDIT: Uber nows applies differe surge multiplier for each passenger who gets on.  Driver gets paid the average.  You may be interested in reading this article: How does Surge Pricing or Prime Time work on UberPool or Lyft Line? (The carpooling options)