Riders with low ratings could soon be banned from using the ride-hailing service, Uber announced in a blog post Tuesday, which outlines refreshed guidelines.
"Riders may lose access to Uber if they develop a significantly below average rating," said Kate Parker, Uber's head of safety brand and initiatives, in the post. "Riders will receive tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit."
Parker said riders will have several opportunities to improve their rating before losing access.
So, it looks like you get a bunch of warnings. So at the end of the day, we don't really know when riders will be deactivated.
I appreciate this message though, and it's a good step in the right direction. I hope it'll keep the riders in check.