So the drivers can be deactivated when the rate falls below a threshold (around 4.6, I hear), but what about passengers? Can they be deactivated? I'd like to think yes. I mean, they must, right?
Can an Uber rider be deactivated if the rating becomes too low?
The Guru Take
No, not purely by ratings [UPDATE: New announcement
No, there is no such threshold for riders to become deactivated automatically. With that said:
- A rider can become deactivated or banned if a driver files a complaint. These are taken seriously on a case-by-case basis.
- Highly rated drivers are matched more often with highly rated riders. This means that the opposite is also true. If you are poorly rated rider, you will be more likely matched with poorly rated drivers.
- A driver can now leave a feedback for riders. If similar complains are filed for the same rider, Uber will warn him or her, and this can lead to temporary or permanent deactivation.
UPDATE - November 2018
Uber has has announced "ratings-based rider deactivations" as part of its safety policy, which claims to warn and potentially ban users who consistently receive low ratings. This was apparently implemented in November 2018 and again announced in Q2 of 2019. We have yet to see what the threshold is and whether they will strictly enforce this. (Some have mentioned that this applies to users with 4.0 or below ratings, but this is unconfirmed.)