Are you a good passenger? Is your rating below 4.0?
- Uber announced it would ban passengers from the app in Australia and New Zealand or six months if their ratings fall below four stars. The highest rating is five stars.
- The company anticipates that its decision will effect fewer than 10% of its 2.8 million users in the two countries.
- The change is set to begin September 19.
Uber riders in Australia and New Zealand whose rating on the app falls below four stars could be banned from the ride-hailing app for six months, the company announced this week. Uber drivers rate their passengers after a ride a is complete. The highest possible score is five stars.
The change is meant to help improve passenger behavior, Susan Anderson, general director of Uber in Australia and New Zealandtold news outlets. Anderson said examples of bad behavior include passengers not arriving at their pick-up spots on-time and choosing pick-up locations in unsafe areas.
Uber riders would typically have a rating under 4 stars if they had received multiple one-star reviews from drivers, said Anderson.
"These are the small percentage of riders who are persistently not treating drivers with respect," Anderson told the Australian news outlet, Channel Seven.